# Random CTD + Every match disconnecting multiple times if not CTD

**URL:** <https://forums.fatsharkgames.com/t/random-ctd-every-match-disconnecting-multiple-times-if-not-ctd/85517>\
**Category:** Technical Support\
**Tags:** acknowledged\
**Created:** [October 28, 2023, 6:59am UTC](https://forums.fatsharkgames.com/t/random-ctd-every-match-disconnecting-multiple-times-if-not-ctd/85517 "2023-10-28T06:59:33Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![dethfactor](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/dethfactor/32/71433_2.png) [@dethfactor](https://forums.fatsharkgames.com/u/dethfactor)\
**Post date:** [October 28, 2023, 6:59am UTC](https://forums.fatsharkgames.com/t/random-ctd-every-match-disconnecting-multiple-times-if-not-ctd/85517/1 "2023-10-28T06:59:34Z")

</div>

**Issue Description:**  
Randomly Crashes to desktop and when match starts its either kicks me back to the hub, hangs or crashes to desktop.

**Error Displayed (If Applicable):**  
console shows error “Got empty dlcUpdates from backend, can not parse dlc rewards”

**Steps to Reproduce:**  
Login and wait long enough or try to start a match

**Mission Name (If Applicable):**  
Any

**Platform:**  
[Steam/Microsoft Store/Xbox]  
Steam

**Player ID:**  
dethfactor

**Approx. Time of Issue & Timezone:**

## **Reproduction Rate:** Once - Rare (\<10%) - Unusual (\<25%) - Common (\<50%) - Often (\<75%) - Constant (100%) Constant 100%

**Upload Supporting Evidence:**  
[Screenshots, recordings, links to Twitch VODs, etc.]

**[PC] Paste Crash Report, or Upload Console Log & darktide\_launcher.log:**  
[Instructions: [How To Provide a Crash Report, Console Log, or darktide\_launcher.log](https://forums.fatsharkgames.com/t/how-to-provide-a-crash-report-console-log-or-darktide-launcher-log/55163)]  
[console-2023-10-28-06.32.36-93390c80-6484-42c5-ac04-9843bc317bc5.log](https://forums.fatsharkgames.com/uploads/short-url/588iBhp85f3GrWhuksFO3ZM59B1.log) (93.2 KB)  
[console-2023-10-28-00.17.12-1015428d-400d-4394-a669-7509e71a6308.log](https://forums.fatsharkgames.com/uploads/short-url/xKq3UVjNcZ7FuLrItw8ht4KnUHh.log) (63.6 KB)  
[console-2023-10-28-00.14.18-5115232b-d3a2-405f-9d02-008f6886f757.log](https://forums.fatsharkgames.com/uploads/short-url/gpWlIP5wM5zo6EFReobj4RCqBxY.log) (49.9 KB)  
[console-2023-10-28-00.07.48-bd4c6a06-fada-4d31-8c64-1ad171f1c33d.log](https://forums.fatsharkgames.com/uploads/short-url/vAK8QME9EsXuv0bB8mbtCOHWeQX.log) (148.4 KB)

---

<div class="post-metadata">

**Author:** ![Danlenton](https://avatars.discourse-cdn.com/v4/letter/d/ecccb3/32.png) [@Danlenton](https://forums.fatsharkgames.com/u/Danlenton)\
**Post date:** [October 29, 2023, 7:38am UTC](https://forums.fatsharkgames.com/t/random-ctd-every-match-disconnecting-multiple-times-if-not-ctd/85517/2 "2023-10-29T07:38:33Z")

</div>

Same here

**Error Displayed (If Applicable):**  
Game displays error 3013  
console shows error “Got empty dlcUpdates from backend, can not parse dlc rewards”

**Steps to Reproduce:**  
Login and attempt to load an operative  
If operative loads, error can still be encountered trying to enter mission

**Mission Name (If Applicable):**  
Any

**Platform:**  
[Steam/Microsoft Store/Xbox]  
Steam

**Player ID:**  
Danlenton

**Approx. Time of Issue & Timezone:**  
2:35 AM CST, 10/29/2023

## **Reproduction Rate:**

Constantly (100%)

**[PC] Paste Crash Report, or Upload Console Log & darktide\_launcher.log:**

[console-2023-10-29-07.32.44-92cb9f45-57d4-4f51-ac49-23d5f03c5dc1.log](https://forums.fatsharkgames.com/uploads/short-url/fTGTSZv8w2da1zYQ9zwemwiVm6o.log) (67.0 KB)  
[console-2023-10-29-05.42.14-e2ed9878-19f0-43a9-a659-c4f6436f03d2.log](https://forums.fatsharkgames.com/uploads/short-url/qZu8CgTvaCYTNumdKnQTwGew9Ek.log) (51.9 KB)

---

<div class="post-metadata">

**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [October 31, 2023, 10:31am UTC](https://forums.fatsharkgames.com/t/random-ctd-every-match-disconnecting-multiple-times-if-not-ctd/85517/3 "2023-10-31T10:31:31Z")

</div>

There are a lot of inconsistent errors here unfortunately. To start with, could you try deleting your Darktide AppData as instructed below?

However, please be aware this will reset any custom keybindings.

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to: AppData\Roaming\Fatshark
4. Delete the entire ‘Darktide’ directory
5. Launch Darktide as normal