PC - Device Hung error, only since last week

Issue Type (Required):

Crash - During Play

Issue Description (Required):

Hi all,

Ive played Darktide for a good while, on and off, through Steam.

Outside of a total of 2 disconnects over a 120 hours, Ive had a smooth ride.

Recently, this is becoming more common. Every day when I play (sometimes this is a few hours) I crash. Frequency varies. Sometimes once after an hour or two, sometimes 2-3 times.

See attached image.

My Specs:

  • Ryzen 5 7600, has an undervolted profile.
  • 4070 super
  • 32gb 5600mHz ram
  • Installed on SSD NVMe M.2 (40% of the SSD remains free)
  • Running 2k (2560 × 1440)
  • NO mods for the game, never had, never will.

What I did/checked so far.

  • Updated all drivers.
  • ran Sfc /scannow (no issues)
  • Verified integrity of the installation
  • Deleted and rebuilt shader cache
  • Deleted the %appdata% Fatshark / Darktide folder.
  • Reduced my thread count to match CPU cores, yesterday reduced it by one more (CPU has 6 cores, Threads were originally 9, changed to 6, now to 5).
  • Locked FPS at 120, now 90
  • DLSS disabled for testing / AA is TAA / reduced GPU intensive settings other than textures.
  • Currently clean-installing the game.
  • Game runs fullscreen, no v-sync. Monitor has G-Sync, not sure if disabling that in nvidia control panel makes a difference.
  • I disabled steam overlay. disabled Nvidia overlay.

Honestly, I dont know what causes this, I know the error highlights the GPU stops communicating to windows, but I do not have this issue with other games.

Any help would be welcome

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Unusual (<25%)

Platform (Required):

PC - Steam

Upload Supporting Evidence (Optional):

Sorry to hear this @SavageMidnight. This error does indicate that a GPU-related crash is occurring.

Firstly, I recommend to try uninstalling your current GPU drivers using a dedicated driver removal tool e.g. DDU (Display Driver Uninstaller), and then to reinstall latest clean GPU drivers

If this is unsuccessful, I appreciate you’ve already tried a good number of solutions, but please try running through all of our GPU troubleshooting steps, here:
https://support.fatshark.se/hc/en-us/articles/7709667528349--PC-How-to-Resolve-GPU-Crashes-in-Darktide