(OLD) KNOWN ISSUE: internal_error / Error Code: 2007

T-Mobile is a 4G or 5G mobile connection with SIM Card? Try to find in the modem if there is a ‘NAT Boost’ or ‘NAT Acceleration’ property and disable it. :slight_smile:

Have been watching this thread since i started playing as I have had disconnects (Internal error and then error code 2007) every couple of minutes. Last night after reading people could play the prologue i decided to create a new character (Veteran) and ever since then not a single disconnect.

Every time i tried to log back in to my Psyker, same problem within seconds. Then logging back in to Veteran completely resolves it.

So really just a heads up if anyone hasn’t tried making a Veteran, it may improve matters for you :slight_smile: Get back in there rejects and of course, praise the Emperor!

1 Like

I had a veteran, made at the beginning, but disconnections happen.

But… Maybe the point is making a new character (or a new veteran) now, after the recent patch?

I’ll try that in 6 8 hrs, if anyone have time to try it now, please keep us posted!

@truetree maybe fatshark would benefit from your logs and your steam id? (if you haven’t already posted those)

1 Like

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Steps to Reproduce:
Log in as Psyker, that is all

Platform:
[Steam]

Player ID:
[Steam ID: 76561198164291262/Steam Profile URL/Truetree4]

Approx. Time of Issue & Timezone:
[11/24/2022, Between 19:00 & 22:30/PM] [GMT]

Logs.zip (177.6 KB)

1 Like

So, the 5 GB patch didn’t change anything. The 2007 error still appears… Fatshark, you have 5 days left to solve this problem. I have only negative emotions about the game, because because of this mistake I simply can’t play!!!

1 Like

My gf is at home and tried your hypothesis. No differences, unfortunately.

2007 errors with old characters
2007 errors with new veteran too

But, she confirmed what I said yesterday: at least for us the overall situation with 2007 / internal error has got better. 2 3 disconnections only for each mission.

2 Likes

That’s a shame, well hopefully at the very least Fatshark can inch even closer to a resolution from the logs.

Thanks for testing it out.

1 Like

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.


Issue Description:
When playing whether it be in the hub or during a mission the game disconnects me after about 10 mins with the Error Code 2007
Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):
Error Code 2007
Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]
Play the game for 10 mins

Platform:
[Steam/Microsoft Store]
Steam
Player ID:
[Steam ID/Steam Profile URL/GamerTag]
Steam ID: Steam Community :: Jimmy

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
Constant
Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Crash Report

Steps to Reproduce:

  1. At main menu push start button

Platform:
Steam

Player ID:
Steam ID=76561198077482069

Approx. Time of Issue & Timezone:
11/25/2023, 15:16 msc

Console Log:
console-2022-11-25-12.15.27-04e4855d-451a-45e7-b443-e8a4517e367e.log (38.1 KB)

Issue Description:
Lag measured in seconds, error codes 2001 and 2007 guaranteed.
Steps to Reproduce:

  1. Play the game

Platform:
Steam

Reproduction Rate:
Constant (100%)

Start date: Week 1 update.

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.


Issue Description:
Cannot load past character selection no matter what, have spent 2 days trying to fix, uninstalling and reinstalling, restarting internet, ensuring all files are correct, VPN, etc. Nothing worked.

Error Displayed (If Applicable):
2007
and/or
3001

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Launch darktide
  2. Select character and press start
  3. Go to loading screen and receive Error Code 2007 or 3001 (50/50)
  4. Get kicked back to character select

**Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here

darktide_launcher.log (315.5 KB)

same happens to me
crash_dump-2022-11-24-22.35.04-92d5a127-24ae-4a6b-a89b-beb76c773c65.dmp (910.6 KB)

console-2022-11-24-22.35.04-92d5a127-24ae-4a6b-a89b-beb76c773c65.log (38.9 KB)

Description:
Since the update to 1.0.8 I have not been able to start any mission. Fails on load with error 2007

Error Displayed:
2007

Steps to reproduce:
Launch the game
Select Character
Launch into ship hub, select any missions, start.
Error 2007, unable to connect, attempt to reconnect this mission is no longer available.

Platform:
Steam

PlayerID:
SirFluffyVonSnugglemittens
11/25/2022, 7:12AM Mountain Standard Time

Reproduction Rate:
Constant (100%)

Console log has a crash from a different event, I’ll post it anyways:

console-2022-11-23-22.07.12-2461a9a4-958f-4431-a05a-afb35fc52116.log (301.6 KB)

darktide_launcher.log (24.2 KB)

In the post I am answering to there are the specs of our 2 machines. Plus every attempt we tried with VPN, DNS, etc etc with no results

Here are our daily acts of penance:

Let’s start with secondary computer (specs in the other post), wifi connected.
Nothing changed using old or new characters, so I won’t specify that.

console-logs.zip (313.2 KB)
crash_dump-2022-11-25-10.16.00-c96fa57d-1343-48e5-8fd6-14044e742ef0.dmp (940.1 KB)
darktide_launcher.log (635.3 KB)

You will find error labelled as 2007 around:
09:05
09:06
09:08
09:31
09:38
10:02
10:06
10:35
10:42
10:44
10:53
10:57
11:12
11:13
CRASH!! (soon after)

Then ERROR 2003 started to appear:
12:01
12:20
12:22
12:26
12:27
12:30

NOW MY LOGS WITH PRIMARY COMPUTER (cabled to the ipv4 router; again: for specs see the post I am answering to).

console-2022-11-25-14.26.27-a899c9d6-7bea-4691-86bb-a3d922c8f231.log (338.2 KB)
darktide_launcher.log (782.5 KB)
Normal error 2007 for me today, happened at:
15:31
15:37
15:42
15:46
15:48
15:53

Issue Description:

Steps to Reproduce:

  1. Enter Character screen
  2. Press play
  3. Either disconnect during loading screen or load in and disconnect within 1min (Error Code: 2007)

Platform:
PC/ Steam

Player ID:
Steam ID: 76561198052878920
Steam Url: Steam Community :: Varron
Gamer Tag: Varron

Approx. Time of Issue & Timezone:
(55.5 KB)
25/11/2022
Have the issue all day
GMT+1

Upload Console Log:

console-2022-11-25-17.39.44-e80dd50c-eaa6-4684-88d9-36f0a15e0d14.log

Same here, has there been any dialog about this issue from Fatshark?

Nope. Just a “we are working on it”. This is a prime example of unprofessionalism.
And this is sad, to be honest. Because issues like that are not that big of a deal if you communicate what they think causes this issue, what they have done trying to fix it, etc.
There are so many people out there with a very good knowledge of it-systems that are possibly able and willing to help.
Maybe there are some reasons this issue happens the devs did not think about yet. Maybe someone in the community could give some thought-provoking impulse. But it seems like they don’t care at all.

U are not right. Look up for the answer from devs.

This phrase is equal to “we are working on it.”
There is no presumption on what causes the issue. There is no information about anything but additional logging to help the devs pin it down. (which is equal to “we are working on it.”)

And in addition, we waited like six days for that statement.

So, sorry but I don’t get your point that i am wrong.

Edit:
In another 5 days, the game is scheduled to be released. How is that supposed to look like, if there are such massive issues already? Hundreds, if not thousands of players are waiting for the issue to be fixed.
And Fatshark’s priorities seem to be on the forge and the barbershop? As if there are no other, major issues than the forge and the barbershop.

This is madness, if not ridiculous.

2 Likes

I got into the hub for about 3 seconds before 2007 kicked me back out this time. maybe there’s some progress going on?

console-2022-11-25-20.26.42-e936a977-0b59-4f43-9275-07eff3437590.log (84.0 KB)
darktide_launcher.log (672.6 KB)