# My screen freezes while mouse is moving

**URL:** <https://forums.fatsharkgames.com/t/my-screen-freezes-while-mouse-is-moving/70037>\
**Category:** Technical Support\
**Tags:** acknowledged\
**Created:** [December 18, 2022, 9:33pm UTC](https://forums.fatsharkgames.com/t/my-screen-freezes-while-mouse-is-moving/70037 "2022-12-18T21:33:38Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Nacho\_Odinson](https://avatars.discourse-cdn.com/v4/letter/n/bcef8e/32.png) [@Nacho\_Odinson](https://forums.fatsharkgames.com/u/Nacho_Odinson)\
**Post date:** [December 18, 2022, 9:33pm UTC](https://forums.fatsharkgames.com/t/my-screen-freezes-while-mouse-is-moving/70037/1 "2022-12-18T21:33:39Z")

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We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

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I have the game on gamepass.  
At first the game crashed before I could finish the tutorial, but I could play while it let me. Since the update, it doesnt crash, but whenever the mouse is moving the screen is frozen in the last frame before its started moving. If I use a controller, it doesnt happen.

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**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\
**Post date:** [December 20, 2022, 4:21pm UTC](https://forums.fatsharkgames.com/t/my-screen-freezes-while-mouse-is-moving/70037/2 "2022-12-20T16:21:50Z")

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Hi @Nacho_Odinson,

That’s quite bizarre!

Does your mouse have any external software that it uses? If so, please ensure it’s up to date or try disabling it.

Is your mouse wired? Does the issue occur if you change the port it’s connected to?

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**Author:** ![Abcismasta](https://avatars.discourse-cdn.com/v4/letter/a/8c91f0/32.png) [@Abcismasta](https://forums.fatsharkgames.com/u/Abcismasta)\
**Post date:** [December 20, 2022, 4:30pm UTC](https://forums.fatsharkgames.com/t/my-screen-freezes-while-mouse-is-moving/70037/3 "2022-12-20T16:30:55Z")

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I’ve had an issue in the past where if the dpi on my mouse was 1000+ a bunch of games would start locking up whenever I moved it, try setting your mouse dpi to a lower number

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**Author:** ![Nacho\_Odinson](https://avatars.discourse-cdn.com/v4/letter/n/bcef8e/32.png) [@Nacho\_Odinson](https://forums.fatsharkgames.com/u/Nacho_Odinson)\
**Post date:** [December 21, 2022, 11:41am UTC](https://forums.fatsharkgames.com/t/my-screen-freezes-while-mouse-is-moving/70037/4 "2022-12-21T11:41:38Z")

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I have Asus ArmouryCrate installed for color control and I do think it also controls mouse settings. I will try lowering the DPI, but it seems weird since it had no compatibility issues at launch.

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**Author:** ![Nacho\_Odinson](https://avatars.discourse-cdn.com/v4/letter/n/bcef8e/32.png) [@Nacho\_Odinson](https://forums.fatsharkgames.com/u/Nacho_Odinson)\
**Post date:** [December 22, 2022, 11:15am UTC](https://forums.fatsharkgames.com/t/my-screen-freezes-while-mouse-is-moving/70037/5 "2022-12-22T11:15:21Z")

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Didnt work. Tried uninstalling but didnt work either.