# My save files get bricked and crash my game whenever an update comes out

**URL:** <https://forums.fatsharkgames.com/t/my-save-files-get-bricked-and-crash-my-game-whenever-an-update-comes-out/106265>\
**Category:** Technical Support\
**Tags:** acknowledged\
**Created:** [March 25, 2025, 5:53pm UTC](https://forums.fatsharkgames.com/t/my-save-files-get-bricked-and-crash-my-game-whenever-an-update-comes-out/106265 "2025-03-25T17:53:48Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![SaekoPhantom](https://avatars.discourse-cdn.com/v4/letter/s/51bf81/32.png) [@SaekoPhantom](https://forums.fatsharkgames.com/u/SaekoPhantom)\
**Post date:** [March 25, 2025, 5:53pm UTC](https://forums.fatsharkgames.com/t/my-save-files-get-bricked-and-crash-my-game-whenever-an-update-comes-out/106265/1 "2025-03-25T17:53:48Z")

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### Issue Type (Required):

Error - (Other)

### Issue Description (Required):

i load into my character, and as soon as i enter hub it crashes.  
this happened to my old save files, so i started a new character 4 days ago, and now it is doing this after the update.

## GUID: 1f27cf15-4cde-4de5-817d-63a909e018f4 Log File: Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI\_ERROR\_DEVICE\_REMOVED: GetDeviceRemovedReason() = DXGI\_ERROR\_ACCESS\_DENIED

At `D:\a\d\rel_engine_darktide\release\2025_02_19_Patch1.7.x\runtime\d3d12_render_device\d3d12_debug.cpp:1552` in function `stingray::aftermath::d3d_assert`

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### [PC] Do You Use Mods? (Optional):

No, I don’t use mods

### Reproduction Rate (Required):

Constant (100%)

### Platform (Required):

PC - Steam

### Player ID (Optional):

> **[Steam Community :: SaekoPhantom](https://steamcommunity.com/profiles/76561198117887551/)**

### [PC] Crash Report (Optional):

## GUID: 1f27cf15-4cde-4de5-817d-63a909e018f4 Log File: Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI\_ERROR\_DEVICE\_REMOVED: GetDeviceRemovedReason() = DXGI\_ERROR\_ACCESS\_DENIED

At `D:\a\d\rel_engine_darktide\release\2025_02_19_Patch1.7.x\runtime\d3d12_render_device\d3d12_debug.cpp:1552` in function `stingray::aftermath::d3d_assert`

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**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [March 25, 2025, 5:55pm UTC](https://forums.fatsharkgames.com/t/my-save-files-get-bricked-and-crash-my-game-whenever-an-update-comes-out/106265/2 "2025-03-25T17:55:58Z")

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This is a GPU-related crash, I expect it’s coincidental that the issue was alleviated by creating a new operative. Please see:

[https://support.fatshark.se/hc/en-us/articles/7709667528349--PC-How-to-Resolve-GPU-Crashes-in-Darktide](https://support.fatshark.se/hc/en-us/articles/7709667528349--PC-How-to-Resolve-GPU-Crashes-in-Darktide)

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**Author:** ![SaekoPhantom](https://avatars.discourse-cdn.com/v4/letter/s/51bf81/32.png) [@SaekoPhantom](https://forums.fatsharkgames.com/u/SaekoPhantom)\
**Post date:** [March 25, 2025, 10:59pm UTC](https://forums.fatsharkgames.com/t/my-save-files-get-bricked-and-crash-my-game-whenever-an-update-comes-out/106265/3 "2025-03-25T22:59:10Z")

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Thank you and problem solved, it was Overwolf