# Missing Cosmetic Items/Skins I Purchased

**URL:** <https://forums.fatsharkgames.com/t/missing-cosmetic-items-skins-i-purchased/38973>\
**Category:** Bugs\
**Tags:** acknowledged\
**Created:** [March 30, 2020, 8:31am UTC](https://forums.fatsharkgames.com/t/missing-cosmetic-items-skins-i-purchased/38973 "2020-03-30T08:31:02Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![WARSAT](https://avatars.discourse-cdn.com/v4/letter/w/278dde/32.png) [@WARSAT](https://forums.fatsharkgames.com/u/WARSAT)\
**Post date:** [March 30, 2020, 8:31am UTC](https://forums.fatsharkgames.com/t/missing-cosmetic-items-skins-i-purchased/38973/1 "2020-03-30T08:31:02Z")

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Hello, I had just launched the game today, as I do every day, except I was greeted with a spam from ‘unlocking’ a bunch of the collector’s edition cosmetics which I had already had years ago now. That was a bit odd.

Then I went to check the ingame store and was greeted with the pop up as if it was my first time visiting. It’s almost as if there was some strange account reset.

From there, I noticed I didn’t have some skins on my weapons, or my Bardin that were previously there. All of my skins purchased with shillings had been removed, and none of the shillings had been refunded.

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**Author:** ![JayJay](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/jayjay/32/19210_2.png) [@JayJay](https://forums.fatsharkgames.com/u/JayJay)\
**Post date:** [March 30, 2020, 8:46am UTC](https://forums.fatsharkgames.com/t/missing-cosmetic-items-skins-i-purchased/38973/2 "2020-03-30T08:46:47Z")

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This sounds a bit more odd than the problem described here;

> [@Missing Saltzpyre Axe & Falchion](http://forums.fatsharkgames.com/t/missing-saltzpyre-axe-falchion/38975):
>
> So I unlocked the Axe and Falchion a couple of weeks ago and have been using it for a while. This morning when I logged in, not only is the weapon now missing from my inventory but there’s no option to craft it as well. In the challenges, it’s showing as the reward having been claimed. Has anyone else experienced this issue?

but you might want to check if steam is experiencing issues in your region right now, could be related to that.

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**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [March 30, 2020, 8:57am UTC](https://forums.fatsharkgames.com/t/missing-cosmetic-items-skins-i-purchased/38973/3 "2020-03-30T08:57:30Z")

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This occurs when Steam doesn’t recognise DLC ownership correctly - keep restarting, and it’ll resolve itself. 🙂

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**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/3/1/319a2f41b73f03a4d9360defbe43058888a33c8c.png) [@system](https://forums.fatsharkgames.com/u/system)\
**Post date:** [April 6, 2020, 8:57am UTC](https://forums.fatsharkgames.com/t/missing-cosmetic-items-skins-i-purchased/38973/4 "2020-04-06T08:57:33Z")

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