# KNOWN ISSUE: Error Code: 3013

**URL:** <https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837>\
**Category:** Technical Support\
**Tags:** devpost\
**Created:** [September 13, 2023, 5:02pm UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837 "2023-09-13T17:02:40Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [September 13, 2023, 5:02pm UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837/1 "2023-09-13T17:02:41Z")

</div>

If you are experiencing `Error Code: 3013` in Darktide, please see the solutions in the article linked below:

> **[Error Code: 3013](https://support.fatshark.se/hc/en-us/articles/15604662168477-Error-Code-3013)**
>
> Similarly to Error Code: 2014, we understand that 4G networks, in particular those in France (such as the ‘Free’ ISP) are commonly impacted by Error Code: 3013. 
> We are continuing to investigate th...

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If none of the solutions above have worked for you, please help us out by including the information listed below in your report:

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**Issue Description:**

**Your Region & Name of ISP** :

**Platform:**  
[Steam/Microsoft Store/Xbox]

**Player ID:**  
[Steam ID/Steam Profile URL/GamerTag]

**[PC] Upload Console Log:**  
[Instructions: [How To Provide a Crash Report, Console Log, or darktide\_launcher.log](https://forums.fatsharkgames.com/t/how-to-provide-a-crash-report-console-log-or-darktide-launcher-log/55163)]

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<div class="post-metadata">

**Author:** ![Ady](https://avatars.discourse-cdn.com/v4/letter/a/e480ec/32.png) [@Ady](https://forums.fatsharkgames.com/u/Ady)\
**Post date:** [July 31, 2023, 4:02pm UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837/2 "2023-07-31T16:02:40Z")

</div>

**Issue Description:**  
Error 3013 when trying to launch any mission, impossible to play the game since I installed it

Game is allowed through firewall OR firewall completely shut down  
DNS was flushed (as per other thread here [https://forums.fatsharkgames.com/t/error-3013-when-departing-to-mission/81747](https://forums.fatsharkgames.com/t/error-3013-when-departing-to-mission/81747))  
PC and Steam restarted  
File integrity was checked

Other players are otherwise visible and moving around the lobby area

**Crash Report (If Applicable):**  
[Instructions: [How To Provide a Crash Report, Console Log, or darktide\_launcher.log](https://forums.fatsharkgames.com/t/how-to-provide-a-crash-report-console-log-or-darktide-launcher-log/55163)]

**Error Displayed (If Applicable):**  
3013

**Steps to Reproduce:**  
Launch any mission

**Mission Name (If Applicable):**

**Platform:**  
[Steam/Microsoft Store]  
Steam

**Player ID:**  
korymalderan  
(Steam ID, if it’s something else I don’t know)

**Approx. Time of Issue & Timezone:**  
31 July 2023 - 5pm CET

## **Reproduction Rate:** Once - Rare (\<10%) - Unusual (\<25%) - Common (\<50%) - Often (\<75%) - Constant (100%) Constant (100%)

**Upload Supporting Evidence:**  
[Screenshots, recordings, links to Twitch VODs, etc.]

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/d/c/dcd0b08d810f7df9e26e73a15cd509d4884d69e3.jpeg)

**Upload Console Log & darktide\_launcher.log:**  
[Instructions: [How To Provide a Crash Report, Console Log, or darktide\_launcher.log](https://forums.fatsharkgames.com/t/how-to-provide-a-crash-report-console-log-or-darktide-launcher-log/55163)]

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<div class="post-metadata">

**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [August 1, 2023, 8:34am UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837/3 "2023-08-01T08:34:39Z")

</div>

It would be appreciated if you could upload your most recent console logs here, for me to share with our Backend Engineers. Thank you!

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<div class="post-metadata">

**Author:** ![Ady](https://avatars.discourse-cdn.com/v4/letter/a/e480ec/32.png) [@Ady](https://forums.fatsharkgames.com/u/Ady)\
**Post date:** [August 1, 2023, 7:43pm UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837/4 "2023-08-01T19:43:27Z")

</div>

[console-2023-07-31-15.44.42-11f87193-c271-41d6-8549-c5a525065dee.log](https://forums.fatsharkgames.com/uploads/short-url/rwjm0HdGgbGO2mYp1ytGfgLoCuT.log) (27.6 KB)  
[console-2023-07-31-15.58.56-552a8b80-bcd7-4678-b63b-c228d1494715.log](https://forums.fatsharkgames.com/uploads/short-url/7byg1C4RLiRwA3KonhvYqsGkTCD.log) (65.7 KB)  
[console-2023-07-31-19.44.42-274782f2-6421-4ec6-9207-e87412e36443.log](https://forums.fatsharkgames.com/uploads/short-url/tRWb8sZEFC7WINSydATrt6A8EEJ.log) (59.5 KB)  
[console-2023-07-31-19.50.20-f97ca75f-88ce-4828-a072-512b0fe9a3e9.log](https://forums.fatsharkgames.com/uploads/short-url/83oPcmjQo4YmBZlxN7wZ5umuFfk.log) (178.9 KB)  
[console-2023-08-01-19.44.13-a51a3c01-1102-463d-893d-cd53f3a28055.log](https://forums.fatsharkgames.com/uploads/short-url/2piRClKy673DZCJZxxXJK5g6gnK.log) (63.5 KB)

Sure, here are the five last ones, they should be all fairly similar as it was only attemps to try playing at various hours yesterday and one attempt just now.

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<div class="post-metadata">

**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [August 3, 2023, 9:57am UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837/5 "2023-08-03T09:57:27Z")

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Thank you for the logs, I have shared them with our Backend Engineer. I hope to have an update for you soon.

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<div class="post-metadata">

**Author:** ![Well-DonePonySteak](https://avatars.discourse-cdn.com/v4/letter/w/8e7dd6/32.png) [@Well-DonePonySteak](https://forums.fatsharkgames.com/u/Well-DonePonySteak)\
**Post date:** [July 10, 2023, 8:51pm UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837/6 "2023-07-10T20:51:48Z")

</div>

**Issue Description:**  
I moved to France from Malaysia about 3 weeks ago and when I connected to play here, initially got Error 4008 when attempting to join a game, saying I need to reconnect to an ongoing session when I am not in one and standing in front/selecting from the mission hub. Assuming it was a region change and/or steam back end problem 2 weeks ago, I waited till I get fully settled down until I was able to get a local payment set and swapped region to France on Steam. I was optimistic, and now it’s Error 3013, still the same ‘Reconnect to ongoing session’ pop-up appeared. 736 hours of constant support and faith in this game since closed beta even amongst the negativity from community and this? Verified integrity, turn on/off Firewall still the same results. Extremely disappointed…

**Steps to Reproduce:**  
Everytime when about to enter a game during “Departing from mission” message phase

**Mission Name (If Applicable):**  
N/A

**Platform:**  
[Steam/Microsoft Store]  
Steam  
**Player ID:**  
Well-Done Pony Steak

**Approx. Time of Issue & Timezone:**  
N/A

**Reproduction Rate:**  
Once - Rare (\<10%) - Unusual (\<25%) - Common (\<50%) - Often (\<75%) - Constant (100%)

## Constant (100%)

**Upload Supporting Evidence:**  
[Screenshots, recordings, links to Twitch VODs, etc.]

 ![error 3013](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/0/d/0d497564d6629b250c8d4dbea233a54a6d8abfb7.jpeg)

**Upload Console Log & darktide\_launcher.log:**  
[Instructions: [How To Provide a Crash Report, Console Log, or darktide\_launcher.log](https://forums.fatsharkgames.com/t/how-to-provide-a-crash-report-console-log-or-darktide-launcher-log/55163)]

[console-2023-07-10-20.42.48-0f2c924c-00ee-46ea-a689-aab645182b44.log](https://forums.fatsharkgames.com/uploads/short-url/bB62mu2l3B6GVovTDCb1BzbCvhD.log) (63.4 KB)

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<div class="post-metadata">

**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [July 11, 2023, 5:39pm UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837/7 "2023-07-11T17:39:47Z")

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My initial concern here would be that it was still attempting to make a connection with the nearest server to Malaysia, but that doesn’t seem to be the case. It’s attempting to establish a connection to nearby servers as expected.

Our Backend Engineers are out at the moment, so I’m not able to query this with them right now unfortunately. But in the mean time, could you try clearing your DNS?:

1. Run the Command Prompt as an administrator
2. Enter the command:  
ipconfig /flushdns
3. Restart your PC

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<div class="post-metadata">

**Author:** ![Well-DonePonySteak](https://avatars.discourse-cdn.com/v4/letter/w/8e7dd6/32.png) [@Well-DonePonySteak](https://forums.fatsharkgames.com/u/Well-DonePonySteak)\
**Post date:** [July 16, 2023, 1:55pm UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837/8 "2023-07-16T13:55:58Z")

</div>

Gave it a try, but it didn’t work unfortunately.

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<div class="post-metadata">

**Author:** ![Duboismarneus](https://avatars.discourse-cdn.com/v4/letter/d/b487fb/32.png) [@Duboismarneus](https://forums.fatsharkgames.com/u/Duboismarneus)\
**Post date:** [August 31, 2023, 7:44pm UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837/9 "2023-08-31T19:44:36Z")

</div>

**Issue Description:**  
I can’t launch a mission when i’m using my 4g network on my computer. Wasn’t much of a problem before, because i could connect on wi-fi (i always had this problem), but now i’m in a position where it’s my only option and i’ve tried everything to solve it to no avail.  
So, i can connect to the game, launch a character, enter the lobby, select a mission, but when the server find me a game, i get kicked out with the 3013 error saying that " You’re already in a game session. Please reconnect". I don’t understand why. I have friends who play with 4g network and it works just fine. Is there a parameter i need to configure ?

**Crash Report (If Applicable):**  
[Instructions: [How To Provide a Crash Report, Console Log, or darktide\_launcher.log](https://forums.fatsharkgames.com/t/how-to-provide-a-crash-report-console-log-or-darktide-launcher-log/55163)]

**Error Displayed (If Applicable):**  
3013

**Steps to Reproduce:**  
Connect to a mission in a game with 4g network hotspot.

**Mission Name (If Applicable):**

**Platform:**  
[Steam]

**Player ID:**

**Approx. Time of Issue & Timezone:**

**Reproduction Rate:**  
Constant (100%)

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**Upload Supporting Evidence:**

 ![Warhammer 40000 Darktide Screenshot 2023.08.31 - 21.36.48.75](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/5/b/5b235989e70d0cb5c3c84ca500747681da6fcbf8.jpeg)

**Upload Console Log & darktide\_launcher.log:**  
[darktide\_launcher.log](https://forums.fatsharkgames.com/uploads/short-url/AplEJs9DRXsFm60Cd549hRDS36s.log) (495.3 KB)

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<div class="post-metadata">

**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [September 1, 2023, 9:56am UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837/10 "2023-09-01T09:56:36Z")

</div>

We are looking in to this, but I apologise I have no immediate solutions right now. Could you tell me which mobile network you’re using?

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<div class="post-metadata">

**Author:** ![Duboismarneus](https://avatars.discourse-cdn.com/v4/letter/d/b487fb/32.png) [@Duboismarneus](https://forums.fatsharkgames.com/u/Duboismarneus)\
**Post date:** [September 1, 2023, 11:38am UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837/11 "2023-09-01T11:38:04Z")

</div>

Do you mean the provider ? It’s Free Mobile.  
For info, i tried switching to IPV6, clearing my DNS and connecting via USB (of course reseting and restarting everything multiple times).  
Thank you in advance for your help !

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<div class="post-metadata">

**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [September 1, 2023, 2:50pm UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837/12 "2023-09-01T14:50:01Z")

</div>

I will bring this up with our Backend Engineer in case there’s any correlation between this error and it being a mobile network. Unfortunately he’s on vacation until Monday, but I’ll speak with him then!

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<div class="post-metadata">

**Author:** ![mintos](https://avatars.discourse-cdn.com/v4/letter/m/c57346/32.png) [@mintos](https://forums.fatsharkgames.com/u/mintos)\
**Post date:** [August 27, 2023, 4:34pm UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837/13 "2023-08-27T16:34:27Z")

</div>

**Issue Description:**  
Finish prolog, try to start mission, Error 3013.

**Crash Report (If Applicable):**  
[Instructions: [How To Provide a Crash Report, Console Log, or darktide\_launcher.log](https://forums.fatsharkgames.com/t/how-to-provide-a-crash-report-console-log-or-darktide-launcher-log/55163)]  
I’ll upload those.

**Error Displayed (If Applicable):**  
Error 3013

**Steps to Reproduce:**  
Open game, pick character, select Mission, start, Error 3013

**Mission Name (If Applicable):**  
All of them

**Platform:**  
[Steam/Microsoft Store]  
Steam  
**Player ID:**

**Approx. Time of Issue & Timezone:**  
Everytime

## **Reproduction Rate:** Once - Rare (\<10%) - Unusual (\<25%) - Common (\<50%) - Often (\<75%) - Constant (100%) 100%, non stop.

**Upload Supporting Evidence:**  
[Screenshots, recordings, links to Twitch VODs, etc.]  
It just says Error 3013  
**Upload Console Log & darktide\_launcher.log:**  
[Instructions: [How To Provide a Crash Report, Console Log, or darktide\_launcher.log](https://forums.fatsharkgames.com/t/how-to-provide-a-crash-report-console-log-or-darktide-launcher-log/55163)]

Please help us out with this because it’s extremly annoying, just bought the game for a friend and they can’t play it because of that Error. Already tried to disabling IPv6, disabling Firewall and other stuff. Nothing helped.  
[console-2023-08-27-16.18.22-217afff2-06af-452e-8014-1e747040d4f1.log](https://forums.fatsharkgames.com/uploads/short-url/b90UevJBGcevrAyvdaVuqDnPRKc.log) (78.2 KB)  
[darktide\_launcher.log](https://forums.fatsharkgames.com/uploads/short-url/rfQfTMSrb1So4Gn3Vfn6IvqqrqB.log) (111.0 KB)

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<div class="post-metadata">

**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [August 29, 2023, 9:13am UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837/14 "2023-08-29T09:13:15Z")

</div>

I’m sad to say we are still looking in to this. I understand this is not ideal, so I’m happy to help with a refund if you would prefer.

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<div class="post-metadata">

**Author:** ![whaal](https://avatars.discourse-cdn.com/v4/letter/w/f14d63/32.png) [@whaal](https://forums.fatsharkgames.com/u/whaal)\
**Post date:** [August 29, 2023, 1:06pm UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837/15 "2023-08-29T13:06:52Z")

</div>

It happened to me before then it was fixed when one of the big patches went out then fine for the hot fix for a little bit. Then its happened to me as well again but small difference is that the game connection to the servers is slow and will effect gamesplay test my connection and i can play other multi-player games fine. I love this game when i get to play it and say stay strong they will fix it one day

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<div class="post-metadata">

**Author:** ![mintos](https://avatars.discourse-cdn.com/v4/letter/m/c57346/32.png) [@mintos](https://forums.fatsharkgames.com/u/mintos)\
**Post date:** [August 29, 2023, 2:50pm UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837/16 "2023-08-29T14:50:17Z")

</div>

Do you guys have a roadmap or any indication how long it could take to fix this?  
Like, how high in the priority list is it for the developers or is it just something in the backlog that will be done one day eventually?  
Those answers are imporant for me to know if I want to get a refund or wait.  
I mean, we’re not talking about just a bug where the game crashes maybe once or something but about an issue that makes the game literally unplayable.  
Thank you.

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<div class="post-metadata">

**Author:** ![mintos](https://avatars.discourse-cdn.com/v4/letter/m/c57346/32.png) [@mintos](https://forums.fatsharkgames.com/u/mintos)\
**Post date:** [September 5, 2023, 3:26pm UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837/17 "2023-09-05T15:26:09Z")

</div>

Any update?

---

<div class="post-metadata">

**Author:** ![Well-DonePonySteak](https://avatars.discourse-cdn.com/v4/letter/w/8e7dd6/32.png) [@Well-DonePonySteak](https://forums.fatsharkgames.com/u/Well-DonePonySteak)\
**Post date:** [August 24, 2023, 7:04pm UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837/18 "2023-08-24T19:04:48Z")

</div>

**Issue Description:**  
Has the dev team/backend engineer found a solution to this problem yet?

**Steps to Reproduce:**  
Every time attempting to join a mission lobby.  
Fresh installation, file integrity checked, firewall enabled/disabled…still same outcome error.

**Mission Name (If Applicable):**  
Launch any mission

**Platform:**  
[Steam/Microsoft Store]

**Player ID:**  
Well-Done Pony Steak

**Approx. Time of Issue & Timezone:**  
Everytime, Central European Summer Time

**Reproduction Rate:**  
Constant (100%)

* * *

**Upload Supporting Evidence:**

 ![Untitled](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/0/7/0778ead86a3676e9267983d30149d52bb8fcac37.jpeg)

**Upload Console Log & darktide\_launcher.log:**

[console-2023-08-24-18.52.18-e3164b06-cc2a-4b6a-a573-b79352816992.log](https://forums.fatsharkgames.com/uploads/short-url/qsTYPpFZSiFDOprPmBJIQK6qbg.log) (100.0 KB)

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<div class="post-metadata">

**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [August 29, 2023, 9:11am UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837/19 "2023-08-29T09:11:50Z")

</div>

Regrettably, we are still working on this. I’m happy to help with a refund should you rather take that option, as I understand Darktide has been unplayable for you.

---

<div class="post-metadata">

**Author:** ![Well-DonePonySteak](https://avatars.discourse-cdn.com/v4/letter/w/8e7dd6/32.png) [@Well-DonePonySteak](https://forums.fatsharkgames.com/u/Well-DonePonySteak)\
**Post date:** [August 30, 2023, 4:24pm UTC](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837/20 "2023-08-30T16:24:13Z")

</div>

Appreciate the offer, but it’s uncommon for me to get hooked onto a game that I could still enjoy after hundreds of hours and excitingly look forward to more sessions albeit the repetitive nature at the current state. Also I don’t think it’s fair to get a refund after 740 hours of playtime, some paid cosmetics, and it would suck to watch those mountain of progress go down the drain for a measly refund. I want to slay more heretics and for me, this game captures that satisfyingly.

[Next page](https://forums.fatsharkgames.com/t/known-issue-error-code-3013/82837.md?page=2)