# Known Issue: Daily Reward Not Claimable and Looping **URL:** \ **Category:** Bugs\ **Tags:** devpost\ **Created:** [January 10, 2023, 12:17pm UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874 "2023-01-10T12:17:57Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![TurtleBolt](https://avatars.discourse-cdn.com/v4/letter/t/b5a626/32.png) [@TurtleBolt](https://forums.fatsharkgames.com/u/TurtleBolt)\ **Post date:** [January 4, 2023, 4:19pm UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874/21 "2023-01-04T16:19:28Z")
this is the same problem i am facing right now as reported by others. i click on claim reward and it keeps looping till i have to restart game. tried uninstalling and reinstalling the game but that didn’t help much. player ID : Zeus PlatForm : Steam ---
**Author:** ![onyshiwa](https://avatars.discourse-cdn.com/v4/letter/o/ee7513/32.png) [@onyshiwa](https://forums.fatsharkgames.com/u/onyshiwa)\ **Post date:** [January 4, 2023, 4:38pm UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874/22 "2023-01-04T16:38:12Z")
**Issue Description:** When I click on the Claim Gift button, I got the loading spinning arrows. The spinning arrows disappear few seconds later and then appear again. It seemed the game stuck in the infinite loading loop like this forever. Only Alt+F4 works to get out of the menu / game. **Steps to Reproduce:** 1. Load into the Taal’s Horn Keep as any character 2. Access Lohner’s shop by talking to him / or using the shortcut button 3. Click on Claim Gift 4. Get stuck, must close game and relog **Map Name (If Applicable):** Taal’s Horn Keep **Platform:** Steam **Player ID:** OnyshiWa **Approx. Time of Issue & Timezone:** 01/04/2023 ~1700 CET **Reproduction Rate:** Constant (100%) ![bug](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/7/8/781544a690819953e3c2a288deca32f7678d611b.jpeg) ---
**Author:** ![anon38135248](https://avatars.discourse-cdn.com/v4/letter/a/e47774/32.png) [@anon38135248](https://forums.fatsharkgames.com/u/anon38135248)\ **Post date:** [January 4, 2023, 10:12pm UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874/23 "2023-01-04T22:12:25Z")
And here it is again… I guess almost everyone is on vacation so we are bugged out for a bit. ---
**Author:** ![TurtleBolt](https://avatars.discourse-cdn.com/v4/letter/t/b5a626/32.png) [@TurtleBolt](https://forums.fatsharkgames.com/u/TurtleBolt)\ **Post date:** [January 6, 2023, 3:33pm UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874/24 "2023-01-06T15:33:48Z")
replying to my post above. looping is gone now, i can claim daily rewards . thanks. ---
**Author:** ![Clockwerk](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/clockwerk/32/54174_2.png) [@Clockwerk](https://forums.fatsharkgames.com/u/Clockwerk)\ **Post date:** [January 7, 2023, 1:18am UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874/25 "2023-01-07T01:18:38Z")
Can confirm that I am currently experiencing this bug as well; after finishing the last remaining day on the usual daily rewards track yesterday, I am no longer able to obtain any Daily Rewards. I am currently stuck in an infinite load loop whenever I try to access today’s Daily Rewards. ---
**Author:** ![ZinStonehead](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/zinstonehead/32/27850_2.png) [@ZinStonehead](https://forums.fatsharkgames.com/u/ZinStonehead)\ **Post date:** [January 7, 2023, 8:08pm UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874/26 "2023-01-07T20:08:19Z")
I couldn’t claim my daily reward today. Is there anyone else or am I the only one? ![20230107210009_1](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/1/b/1b055a5e5422cd745fe4c462e75b09794715e118.jpeg) ---
**Author:** ![Ensrick](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/ensrick/32/31433_2.png) [@Ensrick](https://forums.fatsharkgames.com/u/Ensrick)\ **Post date:** [January 7, 2023, 11:18pm UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874/27 "2023-01-07T23:18:33Z")
Same issue ---
**Author:** ![ZinStonehead](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/zinstonehead/32/27850_2.png) [@ZinStonehead](https://forums.fatsharkgames.com/u/ZinStonehead)\ **Post date:** [January 7, 2023, 11:40pm UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874/28 "2023-01-07T23:40:25Z")
It works now. (at least for me) ---
**Author:** ![AxeGang](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@AxeGang](https://forums.fatsharkgames.com/u/AxeGang)\ **Post date:** [January 8, 2023, 1:43am UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874/29 "2023-01-08T01:43:21Z")
Experiencing exactly the same problem with game. My dailies refreshes around 8PM every day so I logged in and tried to claim it then I started to have this issue. Please investigate. **Map Name (If Applicable):** Taal’s Horn Keep **Platform:** Steam **Player ID:** AxeGang **Approx. Time of Issue & Timezone:** 01/07/2023 8:20PM Eastern **Reproduction Rate:** Constant (100%) ---
**Author:** ![RedBeardedGiant](https://avatars.discourse-cdn.com/v4/letter/r/ed655f/32.png) [@RedBeardedGiant](https://forums.fatsharkgames.com/u/RedBeardedGiant)\ **Post date:** [January 8, 2023, 2:28pm UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874/30 "2023-01-08T14:28:37Z")
Worked for me up until today. Yesterday I claimed the last day’s “delayed” reward after the chain continued after the Christmas Rewards. No I also get the spinny arrows with short flashes in regular intervals. ---
**Author:** ![jeffonl1](https://avatars.discourse-cdn.com/v4/letter/j/91b2a8/32.png) [@jeffonl1](https://forums.fatsharkgames.com/u/jeffonl1)\ **Post date:** [January 8, 2023, 7:26pm UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874/31 "2023-01-08T19:26:30Z")
Same issue ---
**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\ **Post date:** [January 9, 2023, 1:20pm UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874/32 "2023-01-09T13:20:56Z")
We’re aware of and investigating an issue causing the Daily Reward to sometimes be unable to claim and endlessly load. We’ve identified that the issue occurs when the calendar changes from Day 8 back to Day 1, and we believe that only the Day 1 reward should be affected. Please skip Day 1 (wait 24 hours) for now whilst we iron this out. Apologies for the inconvenience. ---
**Author:** ![Sierra21](https://avatars.discourse-cdn.com/v4/letter/s/c77e96/32.png) [@Sierra21](https://forums.fatsharkgames.com/u/Sierra21)\ **Post date:** [January 10, 2023, 4:15am UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874/33 "2023-01-10T04:15:05Z")
Hello, ive got this issue one more time. Cant collect the gift of today. Im trying it the next day then and that it will work tomorrow. ---
**Author:** ![luigi.geek2](https://avatars.discourse-cdn.com/v4/letter/l/0ea827/32.png) [@luigi.geek2](https://forums.fatsharkgames.com/u/luigi.geek2)\ **Post date:** [January 10, 2023, 1:04am UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874/34 "2023-01-10T01:04:59Z")
Logged onto vermintide two yesterday and today I am on a windows 7 machine Logged on as Saltz Click daily rewards - which had the shield icon to show a reward was available to claim It just spins (2 semicircular arrows - changing background image) Unable to exit that screen. Have to use task manager to kill vermintide two ---
**Author:** ![RedBeardedGiant](https://avatars.discourse-cdn.com/v4/letter/r/ed655f/32.png) [@RedBeardedGiant](https://forums.fatsharkgames.com/u/RedBeardedGiant)\ **Post date:** [January 10, 2023, 5:52pm UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874/35 "2023-01-10T17:52:07Z")
Worked for me today. ---
**Author:** ![Sneago](https://avatars.discourse-cdn.com/v4/letter/s/b5a626/32.png) [@Sneago](https://forums.fatsharkgames.com/u/Sneago)\ **Post date:** [January 11, 2023, 7:42am UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874/36 "2023-01-11T07:42:38Z")
Same symptoms as those reported by others. Cannot exit, have to use alt+F4. I got a gift for 8 day, but today can’t get a gift for a 1 day. ![image](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/a/d/ad7fb9ec94632459214194bc589d9387c8385f78.jpeg) ---
**Author:** ![se05239](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/se05239/32/115181_2.png) [@se05239](https://forums.fatsharkgames.com/u/se05239)\ **Post date:** [January 11, 2023, 9:08am UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874/37 "2023-01-11T09:08:06Z")
Same issue for me. Haven’t been able to claim Day 8 login reward. ---
**Author:** ![BtheLee](https://avatars.discourse-cdn.com/v4/letter/b/7ab992/32.png) [@BtheLee](https://forums.fatsharkgames.com/u/BtheLee)\ **Post date:** [January 11, 2023, 9:29am UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874/38 "2023-01-11T09:29:07Z")
We kindly ask that you complete the questions below. With this information, we can add it to our database for investigation. * * * **Issue Description:** **Steps to Reproduce:** [Please add the steps that can help our QA department in reproducing the issue. For example:] 1. Log in 2. Hotkey over to Lohner’s Emporium to claim your daily reward 3. Click the button to bring up the calendar of days and the rewards 4. Get stuck attempting to load a grey screen that constantly opens and closes and soft locks the game. The only accessible features at this point are the chat and **Map Name (If Applicable):** N/A **Platform:** Steam **Player ID:** NP **Approx. Time of Issue & Timezone:** 1/11/2023 3:27 AM **Reproduction Rate:** Constant (100%) **Upload Supporting Evidence:** ![image](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/c/5/c54566d1164918dc450ce033e5ea98831c9fc733.jpeg) **Upload Console Log:** 09:26:29.359 [Window] Window =\> active 09:26:30.391 [Lua] [IngameUI] menu view on\_exit start\_menu\_view 09:26:30.391 [Lua] [HeroViewState] Exit Substate StartMenuStateOverview 09:26:30.391 [Lua] hero\_fullscreen\_menu\_on\_exit 09:26:30.391 [Lua] [GameModeInn] Start menu closed 09:26:30.394 [Lua] [IngameUI] menu view post\_update\_on\_exit table: 0x09832010 09:26:30.394 [Lua] [PackageManager] Unload: units/beings/player/third\_person\_base/empire\_soldier/chr\_third\_person\_base, MenuWorldPreviewerStartMenuView → Package still referenced, NOT unloaded: 09:26:30.394 [Lua] [PackageManager] Unload: units/beings/player/third\_person\_base/empire\_soldier/chr\_third\_person\_base, MenuWorldPreviewerStartMenuView → Package still referenced, NOT unloaded: 09:26:30.394 [Lua] [PackageManager] Unload: units/beings/player/empire\_soldier\_huntsman\_skin\_01/third\_person\_base/chr\_third\_person\_mesh, MenuWorldPreviewerStartMenuView → Package still referenced, NOT unloaded: 09:26:30.394 [Lua] [PackageManager] Unload: units/beings/player/empire\_soldier\_huntsman/headpiece/es\_h\_hat\_08, MenuWorldPreviewerStartMenuView → Package still referenced, NOT unloaded: 09:26:30.394 [Lua] [PackageManager] Unload: units/weapons/player/wpn\_empire\_handgun\_t1/wpn\_empire\_handgun\_t1\_3p, MenuWorldPreviewerStartMenuView → Package still referenced, NOT unloaded: 09:26:32.580 [Lua] [IngameUI] menu view on\_enter hero\_view 09:26:32.586 [Lua] [IngameUI] menu view post\_update\_on\_enter table: 0x09830e40 09:26:32.586 [Lua] [HeroViewState] Enter Substate HeroViewStateStore 09:26:32.602 [Lua] [HeroViewWindow] Enter Substate StoreWindowPanel 09:26:32.602 [Lua] [HeroViewWindow] Enter Substate StoreWindowBackground 09:26:32.602 [Lua] [HeroViewWindow] Enter Substate StoreWindowFeatured 09:26:32.605 [Lua] [PackageManager] Load: resource\_packages/store/bundle\_icons/store\_item\_icon\_five\_career\_bundle\_0001, five\_career\_bundle\_0001\_1, async-read, 09:26:32.605 [Lua] [PackageManager] Load: resource\_packages/store/bundle\_icons/store\_item\_icon\_shade\_bundle\_0001, shade\_bundle\_0001\_2, async-read, 09:26:32.605 [Lua] [PackageManager] Load: resource\_packages/store/item\_icons/store\_item\_icon\_unchained\_hat\_1001, unchained\_hat\_1001\_3, async-read, 09:26:32.605 [Lua] [PackageManager] Load: resource\_packages/store/item\_icons/store\_item\_icon\_waywatcher\_hat\_1001, waywatcher\_hat\_1001\_4, async-read, 09:26:32.605 [Lua] [PackageManager] Load: resource\_packages/store/item\_icons/store\_item\_icon\_bountyhunter\_hat\_1001, bountyhunter\_hat\_1001\_5, async-read, 09:26:32.605 [Lua] hero\_fullscreen\_menu\_on\_enter 09:26:32.685 [Lua] [PackageManager] Finished loading asynchronous package: resource\_packages/store/bundle\_icons/store\_item\_icon\_five\_career\_bundle\_0001 09:26:32.685 [Lua] [PackageManager] Force\_load: resource\_packages/store/bundle\_icons/store\_item\_icon\_five\_career\_bundle\_0001 09:26:32.686 [Lua] [PackageManager] Queueing new asynch package: resource\_packages/store/bundle\_icons/store\_item\_icon\_shade\_bundle\_0001 09:26:32.709 [Lua] [PackageManager] Finished loading asynchronous package: resource\_packages/store/bundle\_icons/store\_item\_icon\_shade\_bundle\_0001 09:26:32.709 [Lua] [PackageManager] Force\_load: resource\_packages/store/bundle\_icons/store\_item\_icon\_shade\_bundle\_0001 09:26:32.709 [Lua] [PackageManager] Queueing new asynch package: resource\_packages/store/item\_icons/store\_item\_icon\_unchained\_hat\_1001 09:26:32.743 [Lua] [PackageManager] Finished loading asynchronous package: resource\_packages/store/item\_icons/store\_item\_icon\_unchained\_hat\_1001 09:26:32.743 [Lua] [PackageManager] Force\_load: resource\_packages/store/item\_icons/store\_item\_icon\_unchained\_hat\_1001 09:26:32.743 [Lua] [PackageManager] Queueing new asynch package: resource\_packages/store/item\_icons/store\_item\_icon\_waywatcher\_hat\_1001 09:26:32.777 [Lua] [PackageManager] Finished loading asynchronous package: resource\_packages/store/item\_icons/store\_item\_icon\_waywatcher\_hat\_1001 09:26:32.777 [Lua] [PackageManager] Force\_load: resource\_packages/store/item\_icons/store\_item\_icon\_waywatcher\_hat\_1001 09:26:32.777 [Lua] [PackageManager] Queueing new asynch package: resource\_packages/store/item\_icons/store\_item\_icon\_bountyhunter\_hat\_1001 09:26:32.811 [Lua] [PackageManager] Finished loading asynchronous package: resource\_packages/store/item\_icons/store\_item\_icon\_bountyhunter\_hat\_1001 09:26:32.811 [Lua] [PackageManager] Force\_load: resource\_packages/store/item\_icons/store\_item\_icon\_bountyhunter\_hat\_1001 09:26:33.705 [Lua] [PlayFabRequestQueue] Enqueuing ExecuteCloudScript request getStoreRewards 30 09:26:33.719 [Lua] [PlayFabRequestQueue] Sending Request Without EAC Challenge ExecuteCloudScript getStoreRewards 30 09:26:33.822 [Lua] [PlayFabRequestQueue] Request Success ExecuteCloudScript getStoreRewards 30 09:26:36.721 [Lua] [PlayFabRequestQueue] Enqueuing ExecuteCloudScript request getStoreRewards 31 09:26:36.735 [Lua] [PlayFabRequestQueue] Sending Request Without EAC Challenge ExecuteCloudScript getStoreRewards 31 09:26:36.839 [Lua] [PlayFabRequestQueue] Request Success ExecuteCloudScript getStoreRewards 31 09:26:39.738 [Lua] [PlayFabRequestQueue] Enqueuing ExecuteCloudScript request getStoreRewards 32 09:26:39.752 [Lua] [PlayFabRequestQueue] Sending Request Without EAC Challenge ExecuteCloudScript getStoreRewards 32 09:26:39.856 [Lua] [PlayFabRequestQueue] Request Success ExecuteCloudScript getStoreRewards 32 09:26:42.748 [Lua] [PlayFabRequestQueue] Enqueuing ExecuteCloudScript request getStoreRewards 33 09:26:42.763 [Lua] [PlayFabRequestQueue] Sending Request Without EAC Challenge ExecuteCloudScript getStoreRewards 33 09:26:42.866 [Lua] [PlayFabRequestQueue] Request Success ExecuteCloudScript getStoreRewards 33 09:26:43.971 [Window] Window =\> inactive 09:26:45.758 [Lua] [PlayFabRequestQueue] Enqueuing ExecuteCloudScript request getStoreRewards 34 09:26:45.772 [Lua] [PlayFabRequestQueue] Sending Request Without EAC Challenge ExecuteCloudScript getStoreRewards 34 09:26:45.874 [Lua] [PlayFabRequestQueue] Request Success ExecuteCloudScript getStoreRewards 34 09:26:48.767 [Lua] [PlayFabRequestQueue] Enqueuing ExecuteCloudScript request getStoreRewards 35 09:26:48.782 [Lua] [PlayFabRequestQueue] Sending Request Without EAC Challenge ExecuteCloudScript getStoreRewards 35 09:26:48.885 [Lua] [PlayFabRequestQueue] Request Success ExecuteCloudScript getStoreRewards 35 09:26:51.789 [Lua] [PlayFabRequestQueue] Enqueuing ExecuteCloudScript request getStoreRewards 36 09:26:51.804 [Lua] [PlayFabRequestQueue] Sending Request Without EAC Challenge ExecuteCloudScript getStoreRewards 36 09:26:51.906 [Lua] [PlayFabRequestQueue] Request Success ExecuteCloudScript getStoreRewards 36 09:26:54.810 [Lua] [PlayFabRequestQueue] Enqueuing ExecuteCloudScript request getStoreRewards 37 09:26:54.825 [Lua] [PlayFabRequestQueue] Sending Request Without EAC Challenge ExecuteCloudScript getStoreRewards 37 09:26:54.943 [Lua] [PlayFabRequestQueue] Request Success ExecuteCloudScript getStoreRewards 37 09:26:57.826 [Lua] [PlayFabRequestQueue] Enqueuing ExecuteCloudScript request getStoreRewards 38 09:26:57.841 [Lua] [PlayFabRequestQueue] Sending Request Without EAC Challenge ExecuteCloudScript getStoreRewards 38 09:26:57.943 [Lua] [PlayFabRequestQueue] Request Success ExecuteCloudScript getStoreRewards 38 09:27:00.838 [Lua] [PlayFabRequestQueue] Enqueuing ExecuteCloudScript request getStoreRewards 39 09:27:00.852 [Lua] [PlayFabRequestQueue] Sending Request Without EAC Challenge ExecuteCloudScript getStoreRewards 39 09:27:00.977 [Lua] [PlayFabRequestQueue] Request Success ExecuteCloudScript getStoreRewards 39 09:27:03.860 [Lua] [PlayFabRequestQueue] Enqueuing ExecuteCloudScript request getStoreRewards 40 09:27:03.874 [Lua] [PlayFabRequestQueue] Sending Request Without EAC Challenge ExecuteCloudScript getStoreRewards 40 09:27:03.993 [Lua] [PlayFabRequestQueue] Request Success ExecuteCloudScript getStoreRewards 40 09:27:06.875 [Lua] [PlayFabRequestQueue] Enqueuing ExecuteCloudScript request getStoreRewards 41 09:27:06.889 [Lua] [PlayFabRequestQueue] Sending Request Without EAC Challenge ExecuteCloudScript getStoreRewards 41 09:27:06.991 [Lua] [PlayFabRequestQueue] Request Success ExecuteCloudScript getStoreRewards 41 09:27:09.879 [Lua] [PlayFabRequestQueue] Enqueuing ExecuteCloudScript request getStoreRewards 42 09:27:09.893 [Lua] [PlayFabRequestQueue] Sending Request Without EAC Challenge ExecuteCloudScript getStoreRewards 42 09:27:09.997 [Lua] [PlayFabRequestQueue] Request Success ExecuteCloudScript getStoreRewards 42 09:27:12.893 [Lua] [PlayFabRequestQueue] Enqueuing ExecuteCloudScript request getStoreRewards 43 ---
**Author:** ![rp12439](https://avatars.discourse-cdn.com/v4/letter/r/e8c25b/32.png) [@rp12439](https://forums.fatsharkgames.com/u/rp12439)\ **Post date:** [January 11, 2023, 6:32pm UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874/39 "2023-01-11T18:32:46Z")
same here, since yesterday ---
**Author:** ![Mr.Bones](https://avatars.discourse-cdn.com/v4/letter/m/cc9497/32.png) [@Mr.Bones](https://forums.fatsharkgames.com/u/Mr.Bones)\ **Post date:** [January 11, 2023, 8:51pm UTC](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874/40 "2023-01-11T20:51:03Z")
Same problem, it’s the second time (it happens always at the first day of the week) [Previous page](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874.md?page=1) [Next page](https://forums.fatsharkgames.com/t/known-issue-daily-reward-not-claimable-and-looping/72874.md?page=3)