KNOWN ISSUE: Crashing at Random, Due to GPU-Related Errors

Warhammer 40,000: Darktide Technical Support
21

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):

Steps to Reproduce:
Wait in 17k person queue, Log in, go to chirgeon, look at hair colors, crash, wait in 36k person queue.

Platform:
Steam

Player ID:

Approx. Time of Issue & Timezone:
30/11/2022 1315 EST
Reproduction Rate:
Once (so far)

console-2022-11-30-18.22.47-e31718b4-237f-4260-9df8-c73ce79fa717.log (6.4 KB)
darktide_launcher.log (639.8 KB)
console-2022-11-30-18.22.47-e31718b4-237f-4260-9df8-c73ce79fa717.log (6.4 KB)
darktide_launcher.log (639.8 KB)

22

Iā€™ve shared this with development. Thank you for your report.

23

Second crash immediately upon entering my first mission, sadly it seems things are more unstable than in beta. GPUhang.

If it helps, I AM on Win11.

GUID: e31718b4-237f-4260-9df8-c73ce79fa717
Log File:
Info Type:

console-2022-11-30-18.22.47-e31718b4-237f-4260-9df8-c73ce79fa717.log (193.4 KB)

24

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:

Crash Report (If Applicable):
GUID: 6c826182-4893-48dc-8959-ccf919876529
Log File:
Info Type:

Error Displayed (If Applicable):

Steps to Reproduce:
Happens during gameplay during any mission while combat is happening

Mission Name (If Applicable):
All missions

Platform:
Steam

Player ID:

Approx. Time of Issue & Timezone:
[11/30/2022, 11:30AM] [MST]

Reproduction Rate:
Constant

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:
console-2022-11-30-18.18.32-769179d5-581d-4182-becb-3031ca967b52.log (296.1 KB)
console-2022-11-30-18.52.07-6c826182-4893-48dc-8959-ccf919876529.log (221.5 KB)

Upload darktide_launcher.log:

darktide_launcher.log (907.1 KB)

25

GUID: ca00da8b-f888-4be9-8d7a-d388938a1249
Log File:
console-2022-11-30-18.22.43-ca00da8b-f888-4be9-8d7a-d388938a1249.log (286.6 KB)
crash_dump-2022-11-30-18.22.43-ca00da8b-f888-4be9-8d7a-d388938a1249.dmp (734.9 KB)

Info Type: crash during first mission on release version of the game and cannot reconnect to mission :slight_smile:

Seriously, I donā€™t mind the game delay one or two more months but releasing this state of game just to open MTX shop is making me very furious and not fully function crafting system. This is the same crash/error as BETA which I even joined experimental version to help you guys have extra logging. Very disappointing.

26

This game is not ready for full release. My PC is rocking a Ryzen 7 3800XT CPU and a Nvidia RTX 3080 and it crashes every few minutes.

During the beta I followed every guide fatshark published to rule out every possible issue on my end. Iā€™ve send dozens of bug reports and 3 ticketsā€¦pleaseā€¦please fix this game. I want oh so much to enjoy it.

2 Likes
27

ā€œPromising improvements have been made in this area but we understand some issues may remain.ā€

Yeah itā€™s even worse than the beta, donā€™t even know how thatā€™s possible, this whole thing is just a cash grab, managed to implement the store without issues didnā€™t you guys. :fu:

2 Likes
28

GUID: ccb59d67-8fb6-4acd-811c-17c59ea0617e
Log File:
Info Type:

console-2022-11-30-19.25.59-e9ec3e19-b037-4529-b5b9-978cbcf57ada.log (106.4 KB)
crash_dump-2022-11-30-19.16.10-ccb59d67-8fb6-4acd-811c-17c59ea0617e.dmp (857.9 KB)
:sweat:

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GUID: f23e0010-a7d6-4fc8-9d82-579d5d511954
Log File:
Info Type:

GUID: 24ecd19a-7fb3-4d7b-ba42-d02064c98135
Log File:
Info Type:

GUID: c8de6ed6-3c47-4c3f-ac9d-79257eb64d5a
Log File:
Info Type:

GUID: b3c8950b-5037-4573-a858-86b98b39d709
Log File:
Info Type:

30

GUID: f087d805-d4a6-47e8-915b-2ce4b2b0167f
Log File:
Info Type:

31

It begins again.

GUID: b8b48d86-79b4-4c0d-9707-8bd754a34505
Log File:
Info Type:

33

GUID: 10c0929e-5d80-4241-a464-287077709760
Log File:
Info Type:

34

GUID: 17b55df0-b692-4998-a28f-8f4c880b093d
Log File:
Info Type:

More

35

Did a full reinstall of GPU driver, managed to play half a level at least. But seems like the same GPU Hang error.

GUID: 8390464b-53fc-407c-9fbc-5e761c68f6ae
Log File:
Info Type:

crash_dump-2022-11-30-18.38.17-8390464b-53fc-407c-9fbc-5e761c68f6ae.dmp (741.1 KB)
console-2022-11-30-18.38.17-8390464b-53fc-407c-9fbc-5e761c68f6ae.log (312.6 KB)

When trying to rejoin the striketeam I was playing with I got an error, so I was unable to join and finish the map. So my four hours of playtime amounts to still being level 1. Kind of a bummer. My brothers had fun though, finished the mission fine.
console-2022-11-30-19.33.41-6d2cd54d-3e64-4b77-b4ab-24cbc2893286.log (161.6 KB)

36

console-2022-11-30-18.05.01-50e4669c-3660-4863-886e-49a7eb3bdfa1.log (20.7 KB)
console-2022-11-30-19.00.01-df5a78d7-4626-455b-bd49-2bfe9e746071.log (35.9 KB)
console-2022-11-30-19.05.21-e49fd80d-4562-47d2-970d-8c4ee7aa7bdb.log (13.7 KB)
console-2022-11-30-19.17.26-90bb1ed9-cb14-4293-bb25-f45f7626e0b4.log (187.0 KB)
console-2022-11-30-18.01.27-ae3a93f8-3b82-4cd6-b49f-ea2681b01d86.log (14.2 KB)

All of these are from today since launch. No GUIDs unfortunately. My graphics are still being throttled to try and stay in the game, and Iā€™m playing with an AMD graphics card. My nVidia friends are having no issuesā€¦

37

crashing MUCH improved after release patch. played almost 4 matches without FPS cap and on recommended settings before crash

FIX / WORKAROUND: capping FPS to 30 (setting stays but effect disappears after relaunch. need to change to a different setting then back to 30fps cap. If not actively capping frames to 30fps, will still crash)

Have tried: clean newest or rollback graphics drivers, updated chipset drivers, DLSS off, ray tracing off, gsync off, clean reinstall, c++ reinstall, reduced worker threads to 4 or 1, minimum graphics settings, capping framerate at 120 or 60, elimination of background programs, disabling second monitor, reducing resolution

Issue Description:
Crashes randomly

Crash Report (If Applicable):
GUID: b826f210-8ff8-4387-82fb-b495af862821
Log File:
Info Type:
[Crash Link]:
crashify://b826f210-8ff8-4387-82fb-b495af862821

Error Displayed (If Applicable):
none

Steps to Reproduce:
Play game

Mission Name (If Applicable):
Any

Platform:
Steam

Player ID:
HoChiMinhMaxed

Approx. Time of Issue & Timezone:
Any Time

Reproduction Rate:
Currently roughly 4 matches before crash

Upload Supporting Evidence:
console-2022-11-30-18.02.41-b826f210-8ff8-4387-82fb-b495af862821.log (526.9 KB)
user_settings.config (3.4 KB)
DxDiag4.txt (142.0 KB)

38

Yeah. Same here, no luck. Even the ā€˜meet the inquisitorā€™ cutscene crashes the game every time now. The performance seems to be a bit better overall, but stability utterly sucks. Sad. Seems whatever stability patches you applied are not working, at least for me.

39

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:
gpu hands ryzen 7 1700x 32 gigs ram amd 6600
Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Play Chasm Logistratum as Ogryn (Skullbreaker)
  2. Attempt to pick up the second Grimoire
  3. Crash

Mission Name (If Applicable):
Any including hub

**Platform:**Steam
[Steam/Microsoft Store]

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Approx. Time of Issue & Timezone:
[11/30/2022, 14:47PM] [Us east]

**Reproduction Rate:**constant
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ā€˜OKā€™
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here
    console-2022-11-30-19.06.26-b33e7949-cfa8-4322-9f8d-293c8c8be5d1.log (209.2 KB)

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ā€˜OKā€™
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here
    darktide_launcher.log (512.2 KB)
40

First game after release, first crash after 6 minutes.

I guess itā€™s the DLSS.

Anyway here are the logs :

crash_dump-2022-11-30-19.16.21-4eceea47-4c21-4ad4-a363-2fee59e78947.dmp (966.0 KB)
console-2022-11-30-19.16.21-4eceea47-4c21-4ad4-a363-2fee59e78947.log (147.2 KB)

41

Issue Description:
Game crashes entering the cutscene after the first training mission. This happened in the beta and still doesnā€™t seem to be fixed. Crashed faster at higher settings, almost made it half way through the cutscene on low settings.

Crash Report (If Applicable):

GUID: 2581adb4-1597-468b-a8c1-ef25734f5313
Log File:
Info Type:

Steps to Reproduce:

  1. Enter cutscene after training mission
  2. Game crashes after a few seconds

Platform:
Steam

Player ID:
Erika Furudo

Approx. Time of Issue & Timezone:
11/30/2022 ~2:40 [Eastern Standard Time]

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:

Crashes

Upload Console Log:
console-2022-11-30-19.28.25-b3fd246c-1c8d-4d17-a24d-caa7c1a0b0f6.log (91.5 KB)
console-2022-11-30-19.40.30-2581adb4-1597-468b-a8c1-ef25734f5313.log (104.4 KB)

Upload user_settings.config:
darktide_launcher.log (808.4 KB)

1 Like