KNOWN ISSUE: Cataclysm Appearing Locked and Incorrect Progression

@all, update!

Stage 3 Data Restoration has begun!

We are now in the process of repairing everyone’s missing account data. As mentioned before, this process may take a few days to fully complete as each account is being repaired one-by-one.

Why does my account show a Maintenance Mode message?
If you encounter a Maintenance Mode message while attempting to play, this means your account data is currently being repaired! This should only take a few minutes to complete, after which the Maintenance Mode screen will no longer display and you will be able to play Vermintide 2 again - with repaired data!

If there’s any issue, please give me a shout and we’ll assist.

I’ll update again once the process has fully completed for all accounts. Thanks!

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Not a final update just yet, but dropping in to say that Stage 3 is nearing completion. We have a small chunk of accounts left to repair data for, and some final sanity checks ahead. Next post from me should hopefully be wrapping this up! :crossed_fingers:

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@all, Final Update!

Stage 3 Data Restoration Complete! :checkered_flag:

We are thrilled to announce that the data restoration process for all affected accounts is now complete!

What if my account data still seems incorrect?
If you notice any discrepancies in your account data, please don’t hesitate to submit a support ticket through the following link: Submit a Support Ticket

Next Steps:
We will keep a close eye on things as the dust settles. You can rest assured that we are here to support you and will promptly address any concerns that may arise.

Compensation for Affected Players:
As a gesture of our gratitude for your patience during this process, all affected player accounts will receive an in-game gift. More details will be provided soon!

Our sincerest thanks to each of you for your understanding throughout this lengthy process. We’ve learned valuable lessons and have implemented improved safeguarding measures to ensure this doesn’t happen again in the future.

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