# KNOWN ISSUE: Backend Error

**URL:** <https://forums.fatsharkgames.com/t/known-issue-backend-error/55175>\
**Category:** Technical Support\
**Tags:** devpost\
**Created:** [November 17, 2022, 4:12pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175 "2022-11-17T16:12:01Z")\
**Posts on this page:** 20\
**Page:** 24

<div class="post-metadata">

**Author:** ![panza](https://avatars.discourse-cdn.com/v4/letter/p/b19c9b/32.png) [@panza](https://forums.fatsharkgames.com/u/panza)\
**Post date:** [January 19, 2023, 7:51pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/466 "2023-01-19T19:51:57Z")

</div>

No login for 17 days, since 02. Jan 2023 … What can i do to solve “Could not authenticate with Xbox Live”?

[8] dt = 0.01666669999464; ",  
\_\_traceback = “\<\>Error in promise resolve  
stack traceback:  
[C]: in function ‘error’  
scripts/foundation/utilities/promise.lua:52: in function \<scripts/foundation/utilities/promise.lua:52\>  
[C]: in function ‘xpcall’  
scripts/foundation/utilities/promise.lua:240: in function ‘async’  
scripts/foundation/utilities/promise.lua:355: in function ‘update’  
scripts/game\_states/state\_game.lua:518: in function ‘update’  
scripts/foundation/utilities/game\_state\_machine.lua:80: in function ‘update’  
scripts/main.lua:124: in function ‘update’  
scripts/main.lua:174: in function \<scripts/main.lua:173\>\<\</Promise Stack\>\>\<\>@scripts/managers/data\_service/services/account\_service.lua:85  
@scripts/game\_states/game/state\_title.lua:477\<\</Promise Context\>\>”,  
code = 401,  
description = “Could not authenticate with Xbox Live”,  
}  
19:48:47.752 [Lua] INFO [StateTitle] Changing state signing\_in → error

---

<div class="post-metadata">

**Author:** ![panza](https://avatars.discourse-cdn.com/v4/letter/p/b19c9b/32.png) [@panza](https://forums.fatsharkgames.com/u/panza)\
**Post date:** [January 20, 2023, 8:35pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/467 "2023-01-20T20:35:24Z")

</div>

solved  
xbox App on Win10, log off, Log in with xbox/microsoft account  
Now it works …

---

<div class="post-metadata">

**Author:** ![Candlemass](https://avatars.discourse-cdn.com/v4/letter/c/76d3ee/32.png) [@Candlemass](https://forums.fatsharkgames.com/u/Candlemass)\
**Post date:** [January 18, 2023, 4:12pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/468 "2023-01-18T16:12:51Z")

</div>

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

* * *

**Issue Description:**  
Trying to load, at Inquisitional Clearance (Spacebar) Initially takes a minute or two to come back with Backend Error message.  
(Vermintide 2 identifies this error on the Steam page when trying to start the game.  
**Crash Report (If Applicable):**

No report avaiilable  
[Please see instructions on how to provide a crash report in the pinned Topic]

**Error Displayed (If Applicable):**  
BAckend Error  
**Steps to Reproduce:**  
[Please add the steps that can help our QA department in reproducing the issue. For example:]  
Press Play in Steam. Hit the space bar when prompted

**Mission Name (If Applicable):**

**Platform:**  
Steam

**Player ID:**  
Steam ID savaster, player handle Candlemass

**Approx. Time of Issue & Timezone:**  
16-01-23 onwards.

**Reproduction Rate:**  
Constant (100%)

**Upload Supporting Evidence:**

**Upload Console Log:**  
(I think I have found the right files… Not certain)

[Log version] 1  
[Session] 2504c02e-91a6-44a0-95d0-957ef305679f  
UTC time stamps  
19:15:00.829 [Application] STARTUP: setup\_crash\_report, File: D:\a\d\rel\_engine\_darktide\release\rel\_2022\_12\_05\_Patch1.0.2x\runtime\application\application.cpp, Line: 3564  
19:15:00.829 [Application] STARTUP: DLCList::setup, File: D:\a\d\rel\_engine\_darktide\release\rel\_2022\_12\_05\_Patch1.0.2x\runtime\application\application.cpp, Line: 3576  
19:15:00.829 [Application] STARTUP: setup\_timer, File: D:\a\d\rel\_engine\_darktide\release\rel\_2022\_12\_05\_Patch1.0.2x\runtime\application\application.cpp, Line: 3579  
19:15:00.829 [Application] STARTUP: make system\_info, File: D:\a\d\rel\_engine\_darktide\release\rel\_2022\_12\_05\_Patch1.0.2x\runtime\application\application.cpp, Line: 3584  
19:15:00.829 [Application] STARTUP: setup\_jobs, File: D:\a\d\rel\_engine\_darktide\release\rel\_2022\_12\_05\_Patch1.0.2x\runtime\application\application.cpp, Line: 3587  
19:15:00.830 [Application] STARTUP: setup\_resources, File: D:\a\d\rel\_engine\_darktide\release\rel\_2022\_12\_05\_Patch1.0.2x\runtime\application\application.cpp, Line: 3603  
19:15:00.862 [Application] STARTUP: make game, File: D:\a\d\rel\_engine\_darktide\release\rel\_2022\_12\_05\_Patch1.0.2x\runtime\application\application.cpp, Line: 3629  
19:15:00.869 [HTTP Cache] Initialized cache: C:\Users\markv\AppData\Roaming\Fatshark\Darktide\http\_cache.db  
19:15:00.869 [HTTP Cache] Cache file size: 82968 kB  
19:15:00.869 [Backend] Created  
19:15:00.869 [Application] STARTUP: init steam, File: D:\a\d\rel\_engine\_darktide\release\rel\_2022\_12\_05\_Patch1.0.2x\runtime\application\application.cpp, Line: 3634  
19:15:00.945 [Application] STARTUP: setup eos, File: D:\a\d\rel\_engine\_darktide\release\rel\_2022\_12\_05\_Patch1.0.2x\runtime\application\application.cpp, Line: 3655  
19:15:00.956 [EOS] Overlay will not load, because it was explicitly disabled when creating the platform  
19:15:00.964 [EOS] [AntiCheatClient] Anti-cheat client not available. Verify that the game was started using the anti-cheat bootstrapper if you intend to use it.  
19:15:00.964 [EOS] Failed to get EAC client, make sure the game is started from the EAC bootstrapper  
19:15:00.964 [Application] STARTUP: setup renderer, File: D:\a\d\rel\_engine\_darktide\release\rel\_2022\_12\_05\_Patch1.0.2x\runtime\application\application.cpp, Line: 3663  
19:15:35.078 [D3D12\_RENDER\_DEVICE] choosing adapter: 0 (NVIDIA GeForce GTX 1660 Ti)  
19:15:35.779 warning: [D3D12\_RENDER\_DEVICE] SL Error: '[17.01.2023 19-15-35][streamline][error]dlssentry.cpp:745[slOnPluginStartup] Missing NGX context - DLSS cannot run  
’  
19:15:35.789 [D3D12\_RENDER\_DEVICE] TILED RESOURCES TIER2 SUPPORTED: true  
19:15:35.789 [D3D12\_RENDER\_DEVICE] D3D12\_RAYTRACING\_TIER\_1\_1 SUPPORTED: false  
19:15:36.105 [Application] — CPU  
CPU: Intel(R) Core™ i7-9750H CPU @ 2.60GHz  
Vendor: GenuineIntel  
Logical processors: 12  
Family: 0:6, Model: 9:14  
Type: 0, Stepping: 10  
Features: SSE SSE2 SSE3 SSSE3 SSE4.1 SSE4.2  
Feature bits:  
EBX: 00000010 00010000 00001000 00000000  
ECX: 11111111 11111010 11110011 10001111  
EDX: 10111111 11101011 11111011 11111111  
— Memory  
Physical Total: 16227MB  
Available: 8883MB  
— OS  
Windows version 10.0 build 22000, 64 bit  
Windows 10  
Machine ID 2a6f998f-f362-4fc0-a718-6e5b707869ff  
\<\>os\_build = 22000\<\>  
— Network  
Network interface: Realtek PCIe GbE Family Controller (IPv4, IPv6)  
Network interface: Microsoft Wi-Fi Direct Virtual Adapter (IPv4, IPv6)  
Network interface: Microsoft Wi-Fi Direct Virtual Adapter #2 (IPv4, IPv6)  
Network interface: Intel(R) Wireless-AC 9560 160MHz (IPv4, IPv6)  
Network interface: Bluetooth Device (Personal Area Network) (IPv4, IPv6)  
— Input  
No input devices detected.  
— Volume  
Volume for path ‘D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries/…/bundle’ is on HDD  
— Graphics  
Graphics card: NVIDIA GeForce GTX 1660 Ti (DirectX 12.1, 5979MB) Driver version: 52756  
Graphics card: Intel(R) UHD Graphics 630 (DirectX 12.1, 128MB)  
Graphics card: Microsoft Basic Render Driver (DirectX 12.1, 0MB)  
\<\>graphics\_card = NVIDIA GeForce GTX 1660 Ti\<\>  
\<\>driver = 52756\<\>

19:15:36.106 [Application] STARTUP: setup\_window, File: D:\a\d\rel\_engine\_darktide\release\rel\_2022\_12\_05\_Patch1.0.2x\runtime\application\application.cpp, Line: 3667  
19:15:37.868 [Window] Window =\> active  
19:15:37.881 [Application] STARTUP: setup input, File: D:\a\d\rel\_engine\_darktide\release\rel\_2022\_12\_05\_Patch1.0.2x\runtime\application\application.cpp, Line: 3678  
19:15:37.883 [Application] STARTUP: setup physics, File: D:\a\d\rel\_engine\_darktide\release\rel\_2022\_12\_05\_Patch1.0.2x\runtime\application\application.cpp, Line: 3684  
19:15:37.922 [Application] STARTUP: config renderer, File: D:\a\d\rel\_engine\_darktide\release\rel\_2022\_12\_05\_Patch1.0.2x\runtime\application\application.cpp, Line: 3687  
19:15:38.870 warning: [D3D12\_RENDER\_DEVICE] SL Error: '[17.01.2023 19-15-38][streamline][error]dxgiswapchain.cpp:223[operator ()] IDXGISwapChain::SetFullscreenState failed with error code A resource is not available at the time of the call, but may become available later.  
’  
19:15:38.982 [RenderInterface] user specified render setting: `cached_local_lights_shadow_atlas_size` doesn’t exist in render settings – skipping  
19:15:38.982 [RenderInterface] user specified render setting: `max_shadow_casting_lights` doesn’t exist in render settings – skipping  
19:15:38.982 [RenderInterface] user specified render setting: `cacao_downsampled` doesn’t exist in render settings – skipping  
19:15:38.982 [RenderInterface] user specified render setting: `vertical_fov` doesn’t exist in render settings – skipping  
19:15:38.982 [RenderInterface] user specified render setting: `local_lights_shadow_atlas_size` doesn’t exist in render settings – skipping  
19:15:38.982 [RenderInterface] user specified render setting: `max_shadow_casting_lights` doesn’t exist in render settings – skipping  
19:15:39.299 [Application] STARTUP: setup boot packages, File: D:\a\d\rel\_engine\_darktide\release\rel\_2022\_12\_05\_Patch1.0.2x\runtime\application\application.cpp, Line: 3690  
19:15:45.904 [Application] STARTUP: setup physics properties, File: D:\a\d\rel\_engine\_darktide\release\rel\_2022\_12\_05\_Patch1.0.2x\runtime\application\application.cpp, Line: 3692  
19:15:45.904 [Application] STARTUP: setup network, File: D:\a\d\rel\_engine\_darktide\release\rel\_2022\_12\_05\_Patch1.0.2x\runtime\application\application.cpp, Line: 3694  
19:15:45.904 [Save] Save dir: `C:\Users\markv\AppData\Roaming\Fatshark\Darktide`  
19:15:45.904 [Application] STARTUP: game init, File: D:\a\d\rel\_engine\_darktide\release\rel\_2022\_12\_05\_Patch1.0.2x\runtime\application\application.cpp, Line: 3733  
19:15:46.231 [Lua] [ParameterResolver] Resolving Game Parameters  
19:15:46.231 [Lua] [ParameterResolver] Resolving Development Parameters  
19:15:46.231 [Lua] [GameStateMachine] Init state StateBoot  
19:15:46.232 [Lua] [GameStateMachine] Init state StateLoadRenderSettings  
19:15:46.232 [Application] STARTUP: pre update loop, File: D:\a\d\rel\_engine\_darktide\release\rel\_2022\_12\_05\_Patch1.0.2x\runtime\application\application.cpp, Line: 4155  
19:15:46.243 [Window] Window =\> inactive  
19:15:46.247 [Lua] LUA window =\> DEACTIVATED  
19:15:46.484 [EOS] Updating Platform SDK Config, Time: 45.457642  
19:15:46.523 [SteamStats] RequestCurrentStats success: true  
19:15:46.524 [Lua] [RenderSettings] Time to save settings: 0.4ms  
19:15:46.524 [Application] apply\_user\_settings  
19:15:46.592 [Window] Window =\> active  
19:15:46.593 [Lua] LUA window =\> ACTIVATED  
19:15:46.728 [RenderInterface] user specified render setting: `cached_local_lights_shadow_atlas_size` doesn’t exist in render settings – skipping  
19:15:46.728 [RenderInterface] user specified render setting: `max_shadow_casting_lights` doesn’t exist in render settings – skipping  
19:15:46.728 [RenderInterface] user specified render setting: `cacao_downsampled` doesn’t exist in render settings – skipping  
19:15:46.728 [RenderInterface] user specified render setting: `vertical_fov` doesn’t exist in render settings – skipping  
19:15:46.860 [Lua] [RenderSettings] Time to apply settings: 336.2ms  
19:15:46.861 [Lua] [RenderSettings] Time to save settings: 0.4ms  
19:15:46.861 [Application] apply\_user\_settings  
19:15:47.067 [RenderInterface] user specified render setting: `cached_local_lights_shadow_atlas_size` doesn’t exist in render settings – skipping  
19:15:47.067 [RenderInterface] user specified render setting: `max_shadow_casting_lights` doesn’t exist in render settings – skipping  
19:15:47.067 [RenderInterface] user specified render setting: `cacao_downsampled` doesn’t exist in render settings – skipping  
19:15:47.067 [RenderInterface] user specified render setting: `vertical_fov` doesn’t exist in render settings – skipping  
19:15:47.161 [Lua] [RenderSettings] Time to apply settings: 300.8ms  
19:15:47.162 [Lua] [RenderSettings] Time to save settings: 0.5ms  
19:15:47.162 [Application] apply\_user\_settings  
19:15:47.230 [RenderInterface] user specified render setting: `cached_local_lights_shadow_atlas_size` doesn’t exist in render settings – skipping  
19:15:47.230 [RenderInterface] user specified render setting: `max_shadow_casting_lights` doesn’t exist in render settings – skipping  
19:15:47.230 [RenderInterface] user specified render setting: `cacao_downsampled` doesn’t exist in render settings – skipping  
19:15:47.230 [RenderInterface] user specified render setting: `vertical_fov` doesn’t exist in render settings – skipping  
19:15:47.324 [Lua] [RenderSettings] Time to apply settings: 162.1ms  
19:15:47.324 [Lua] [RenderSettings] Time to save settings: 0.4ms  
19:15:47.325 [Lua] [RenderSettings] Time to save settings: 0.3ms  
19:15:47.325 [Application] apply\_user\_settings  
19:15:47.382 [RenderInterface] user specified render setting: `cached_local_lights_shadow_atlas_size` doesn’t exist in render settings – skipping  
19:15:47.382 [RenderInterface] user specified render setting: `max_shadow_casting_lights` doesn’t exist in render settings – skipping  
19:15:47.382 [RenderInterface] user specified render setting: `cacao_downsampled` doesn’t exist in render settings – skipping  
19:15:47.382 [RenderInterface] user specified render setting: `vertical_fov` doesn’t exist in render settings – skipping  
19:15:47.465 [Lua] [RenderSettings] Time to apply settings: 140.6ms  
19:15:47.466 [Lua] [RenderSettings] Time to save settings: 0.4ms  
19:15:47.503 [Lua] [GameStateMachine] Changing state to StateLoadBootAssets  
19:15:48.107 [EOS] SDK Config Platform Update Request Successful, Time: 47.107048  
19:15:48.110 [EOS] Start Session (User: …)  
19:15:48.111 warning: [EOS] EOS SDK Analytics disabled for route [1].  
19:15:48.114 [EOS] Updating Product SDK Config, Time: 47.142269  
19:15:48.356 [EOS] Start Session (User: …)  
19:15:48.541 [EOS] SDK Config Product Update Request Successful, Time: 47.544319  
19:15:48.544 [EOS] SDK Config Data - Watermark: -934553538  
19:15:48.544 [EOS] ScheduleNextSDKConfigDataUpdate - Time: 47.544319, Update Interval: 318.043762  
19:15:57.584 [Lua] [LocalizationManager] Setup localizers  
19:15:57.604 [Lua] [GameStateMachine] Changing state to StateRequireScripts  
19:15:57.604 [Lua] INFO [Log Internal] Exceptions will be handled by Crashify  
19:15:57.604 [Lua] INFO [Log Internal] Global log level set to: 2  
19:15:57.605 [Lua] \<\>project = bishop\<\>  
19:15:57.605 [Lua] \<\>project\_branch = rel\_2022\_12\_05\_patch1.0.2x\_external\<\>  
19:15:57.605 [Lua] \<\>build = release\<\>  
19:15:57.605 [Lua] \<\>platform = win32\<\>  
19:15:57.605 [Lua] \<\>title\_id = 4711\<\>  
19:15:57.605 [Lua] \<\>content\_revision = 69618\<\>  
19:15:57.605 [Lua] \<\>engine\_revision = 436a75ea97a6666519b6f433ca1879c3f9561ae6\<\>  
19:15:57.605 [Lua] \<\>rendering\_backend = dx12\<\>  
19:15:57.605 [Lua] \<\>teamcity\_build\_id = 250601\<\>  
19:15:57.605 [Lua] \<\>server = false\<\>  
19:15:57.605 [Lua] \<\>backend\_env = prod\<\>  
19:15:57.605 [Lua] \<\>steam = true\<\>  
19:15:57.605 [Lua] \<\>steam\_id = 110000101c2fd0d\<\>  
19:15:57.605 [Lua] \<\>steam\_user\_name = Candlemass\<\>  
19:15:57.606 [Lua] \<\>steam\_app\_id = 1361210\<\>  
19:15:57.606 [Lua] \<\>machine\_id = 2a6f998f-f362-4fc0-a718-6e5b707869ff\<\>  
19:15:57.606 [Lua] INFO [Testify] Ready!  
19:15:57.694 [Lua] INFO [ImpactFxInjector] Found override for “void\_shield” impact fx on damage\_type: metal\_slashing\_medium  
19:15:57.698 [Lua] INFO [ImpactFxInjector] Found override for “void\_shield” impact fx on damage\_type: metal\_slashing\_heavy  
19:15:57.886 [Lua] INFO [GameStateMachine] Changing state to StateLoadAudioSettings  
19:15:57.928 [Lua] INFO [GameStateMachine] Changing state to StateGame  
19:15:57.928 [Lua] INFO [Input Manager] Adding a default setting for input service type [Debug]  
19:15:57.928 [Lua] INFO [Input Manager] Adding a default setting for input service type [FreeFlight]  
19:15:57.928 [Lua] INFO [Input Manager] Adding a default setting for input service type [Ingame]  
19:15:57.928 [Lua] INFO [Input Manager] Adding a default setting for input service type [Imgui]  
19:15:57.928 [Lua] INFO [Input Manager] Adding a default setting for input service type [View]  
19:15:57.929 [Lua] INFO [Input Manager] Created a InputService of type [Ingame]  
19:15:57.929 [Lua] INFO [PrivilegesManager] Using permissive privileges manager  
19:15:57.943 [Lua] INFO [FrameRateManager] Initializing framerate cap to 60 fps.  
19:15:57.943 [Lua] INFO [PrivilegesManager] Using permissive privileges manager  
19:15:57.943 [Lua] INFO [Input Manager] Init device: mouse, 1  
19:15:57.943 [Lua] INFO [Input Manager] Init device: xbox\_controller, 1  
19:15:57.943 [Lua] INFO [Input Manager] Init device: xbox\_controller, 2  
19:15:57.943 [Lua] INFO [Input Manager] Init device: xbox\_controller, 3  
19:15:57.943 [Lua] INFO [Input Manager] Init device: xbox\_controller, 4  
19:15:57.943 [Lua] INFO [Input Manager] Init device: keyboard, 1  
19:15:57.943 [Lua] INFO [Input Manager] Using input from: mouse(1), it being the latest having a button pressed  
19:15:57.943 [Lua] INFO [Input Manager] Using input from: keyboard(1)  
19:15:57.944 [Lua] INFO [MechanismManager] Initialized without mechanism  
19:15:57.944 [Lua] INFO [ConnectionManager] Combined hash: a4495259bd923645  
19:15:57.956 [Lua] INFO [PrivilegesManager] Using permissive privileges manager  
19:15:57.956 [Lua] INFO [AccountManager] Using base account manager  
19:15:57.965 [Lua] INFO [GameStateMachine] Init state StateSplash  
19:15:57.966 [Lua] INFO [Input Manager] Created a InputService of type [View]  
19:15:57.966 [Lua] INFO [ConstantElementLoading] State changed nil →   
19:15:57.966 [Lua] INFO [ConstantElementOnboardingHandler] State changed nil →   
19:15:58.639 warning: [Unit] Failed assigning a material to slot `#ID[4d690cdd]` in mesh `#ID[1457bf7f]` and unit `#ID[4c75c4f2a74cb287]`, assigning default material instead.  
19:15:58.639 [Lua] INFO [ScriptWorld] Registering level named: “content/levels/ui/video\_view/video\_view” with id: 1  
19:16:13.048 [Lua] INFO [GameStateMachine] Changing state to StateTitle  
19:16:13.049 [Lua] INFO [ConstantElementLoading] State changed → StateTitle  
19:16:13.049 [Lua] INFO [ConstantElementOnboardingHandler] State changed → StateTitle  
19:16:13.451 [Lua] INFO [PresenceManager] Activity changed splash\_screen → title\_screen  
19:16:14.118 [Lua] INFO [ScriptWorld] Registering level named: “content/levels/ui/title\_screen/title\_screen” with id: 1  
19:16:15.137 [Lua] INFO [StateTitle] Changing state idle → signing\_in  
19:16:18.249 [Window] Window =\> inactive  
19:16:18.249 [Lua] INFO [Uncategorized] LUA window =\> DEACTIVATED  
19:17:04.691 error: [Backend] Authentication queue join request failed  
19:17:04.708 warning: [Lua] WARNING [ErrorManager] Error “SignInError”  
stack traceback:  
scripts/managers/error/error\_manager.lua:31: in function ‘\_log\_error’  
scripts/managers/error/error\_manager.lua:107: in function ‘report\_error’  
scripts/managers/data\_service/services/account\_service.lua:113: in function \<scripts/managers/data\_service/services/account\_service.lua:104\>  
[C]: in function ‘xpcall’  
scripts/foundation/utilities/promise.lua:240: in function ‘async’  
scripts/foundation/utilities/promise.lua:355: in function ‘update’  
scripts/game\_states/state\_game.lua:518: in function ‘update’  
scripts/foundation/utilities/game\_state\_machine.lua:80: in function ‘update’  
scripts/main.lua:124: in function ‘update’  
scripts/main.lua:174: in function \<scripts/main.lua:173\>  
, message: {  
\_\_locals = "  
[1] x = Backend error:  
Code: 0  
Description: Authentication queue join request failed  
Traceback:  
\<\>Error in promise resolve  
stack traceback:  
[C]: in function ‘error’  
scripts/foundation/utilities/promise.lua:52: in function \<scripts/foundation/utilities/promise.lua:52\>  
[C]: in function ‘xpcall’  
scripts/foundation/utilities/promise.lua:240: in function ‘async’  
scripts/foundation/utilities/promise.lua:355: in function ‘update’  
scripts/game\_states/state\_game.lua:518: in function ‘update’  
scripts/foundation/utilities/game\_state\_machine.lua:80: in function ‘update’  
scripts/main.lua:124: in function ‘update’  
scripts/main.lua:174: in function \<scripts/main.lua:173\>\<\</Promise Stack\>\>\<\>@scripts/managers/data\_service/services/account\_service.lua:85  
@scripts/game\_states/game/state\_title.lua:477\<\</Promise Context\>\>;  
[2] (\*temporary) = function: 0x02ece8c0;  
[3] q = table: 0x02e8e560; i = 1; obj = table: 0x02e918f0;  
[4] dt = 0.01666700001094; t = 66.854372005455; async = function: 0x01d06290;  
[5] self = table: 0x0012d7f0; dt = 0.01666700001094; network\_is\_active = false; t = 66.854372005455;  
[6] self = table: 0x00167900; dt = 0.01666700001094; t = nil;  
[7] self = table: 0x00074450; dt = 0.01666700001094;  
[8] dt = 0.01666700001094; ",  
\_\_traceback = “\<\>Error in promise resolve  
stack traceback:  
[C]: in function ‘error’  
scripts/foundation/utilities/promise.lua:52: in function \<scripts/foundation/utilities/promise.lua:52\>  
[C]: in function ‘xpcall’  
scripts/foundation/utilities/promise.lua:240: in function ‘async’  
scripts/foundation/utilities/promise.lua:355: in function ‘update’  
scripts/game\_states/state\_game.lua:518: in function ‘update’  
scripts/foundation/utilities/game\_state\_machine.lua:80: in function ‘update’  
scripts/main.lua:124: in function ‘update’  
scripts/main.lua:174: in function \<scripts/main.lua:173\>\<\</Promise Stack\>\>\<\>@scripts/managers/data\_service/services/account\_service.lua:85  
@scripts/game\_states/game/state\_title.lua:477\<\</Promise Context\>\>”,  
code = 0,  
description = “Authentication queue join request failed”,  
}  
19:17:04.708 [Lua] INFO [StateTitle] Changing state signing\_in → error  
19:17:08.666 [Window] Window =\> active  
19:17:08.666 [Lua] INFO [Uncategorized] LUA window =\> ACTIVATED  
19:17:11.351 [Lua] INFO [StateTitle] Changing state error → idle  
19:17:14.481 [Window] Window =\> inactive  
19:17:14.481 [Lua] INFO [Uncategorized] LUA window =\> DEACTIVATED  
19:17:17.246 [Lua] \<\>shutdown = true\<\>  
19:17:17.246 [Application] Window signals application exit.  
19:17:17.331 [Lua] \<\>shutdown = true\<\>  
19:17:17.331 [Lua] INFO [ConstantElementOnboardingHandler] State changed StateTitle →   
19:17:17.333 [Lua] INFO [Log Internal] Global log level set to: 5  
19:17:17.333 [Lua] INFO [Log Internal] Global log level set to: 2  
[Log end]

Thanks in advance

MV

---

<div class="post-metadata">

**Author:** ![Candlemass](https://avatars.discourse-cdn.com/v4/letter/c/76d3ee/32.png) [@Candlemass](https://forums.fatsharkgames.com/u/Candlemass)\
**Post date:** [January 18, 2023, 4:15pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/469 "2023-01-18T16:15:18Z")

</div>

07:13:42.056 [Launcher] LOGGER OPEN  
07:13:42.057 [Launcher] Launcher version: Launcher: 1.0.293.0  
07:13:42.061 [Launcher] Local time: 17/01/2023 19:13:42  
07:13:42.239 [Launcher] Steam name: Candlemass  
07:13:42.241 [Launcher] [Main Window] Launcher Directory (AppDomain.CurrentDomain.BaseDirectory): D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\launcher  
07:13:42.241 [Launcher] [Main Window] Base Directory: D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE  
07:13:42.244 [Launcher] [Main Window] [Parse Arguments] Steam is initialized.  
07:13:42.244 [Launcher] [Main Window] [Parse Arguments] Retrieving backend settings for Steam application ‘1361210’ (branch=‘default’)  
07:13:42.253 [Launcher] [Main Window] [Parse Arguments] Using backend ‘prod’  
07:13:42.254 [Launcher] [Main Window] [Parse Arguments] Bundle dir: D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\bundle  
07:13:42.254 [Launcher] [Main Window] [Parse Arguments] Common Ini-file: D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\bundle\application\_settings\settings\_common.ini  
07:13:42.254 [Launcher] [Main Window] [Parse Arguments] Win32 Ini-file: D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\bundle\application\_settings\win32\_settings.ini  
07:13:42.255 [Launcher] [Main Window] OS Version: Microsoft Windows 10.0.22000  
07:13:42.256 [Launcher] [Main Window] OS Architecture: X64  
07:13:42.256 [Launcher] [Main Window] Framework Version: .NET Framework 4.8.4515.0  
07:13:42.357 [Launcher] [Main Window] Launcher was started by: steam(9528)  
07:13:42.362 [Launcher] [Main Window] [Load Settings] Load settings from: C:\Users\markv\AppData\Roaming\Fatshark\Darktide\launcher.config  
07:13:42.490 [Launcher] [Main Window] [Load Settings] Load settings successful  
07:13:42.564 [Launcher] [Main Window] [SysInfo] Found Physical HMONITOR Monitor 0 (Generic PnP Monitor) supporting 22 resolutions  
07:13:42.565 [Launcher] [Main Window] [SysInfo] !! Skipping adapter 2: [Software Adapter]!  
07:13:42.577 [Launcher] [Main Window] [SysInfo] Getting preferred adapter  
07:13:42.577 [Launcher] [Main Window] [SysInfo] Executing GPUDetection.exe  
07:13:42.737 [Launcher] [Main Window] [SysInfo] Preferred performance adapter is adapter #1 (NVIDIA GeForce GTX 1660 Ti)  
07:13:42.738 [Launcher] [Main Window] [SysInfo] Checking Supported Graphics Features…  
07:13:42.743 [Launcher] [Main Window] [SysInfo] Running gpu detection  
07:13:42.743 [Launcher] [Main Window] [SysInfo] [GPU Detection] Executing GPUDetection.exe  
07:14:17.230 [Launcher] [Main Window] [SysInfo] GPU detection completed.  
07:14:17.230 [Launcher] [Main Window] [SysInfo] NVIDIA GPU  
07:14:17.230 [Launcher] [Main Window] [SysInfo] DLSS Capability: DLSS\_2  
07:14:17.230 [Launcher] [Main Window] [SysInfo] RayTracing Capability: NO\_RAY\_TRACING  
07:14:17.230 [Launcher] [Main Window] [SysInfo] Supports DLSS: False  
07:14:17.230 [Launcher] [Main Window] [SysInfo] Supports Frame Generation: False  
07:14:17.230 [Launcher] [Main Window] [SysInfo] Supports Reflex: False  
07:14:17.231 [Launcher] [Main Window] [SysInfo] !! DirectX returns no valid monitors attached for adapter 1 (NVIDIA GeForce GTX 1660 Ti)  
07:14:17.231 [Launcher] [Main Window] [SysInfo] ?? Didn’t find a valid display for adapter 1 (NVIDIA GeForce GTX 1660 Ti)?  
Potential strange dual-GPU laptop situation?  
Defaulting to current desktop resolution on preferred adapter.  
07:14:17.231 [Launcher] [Main Window] [SysInfo] Re-Checking Supported Graphics Features…  
07:14:17.231 [Launcher] [Main Window] [SysInfo] Running gpu detection  
07:14:17.231 [Launcher] [Main Window] [SysInfo] [GPU Detection] Executing GPUDetection.exe  
07:14:51.156 [Launcher] [Main Window] [SysInfo] GPU detection completed.  
07:14:51.156 [Launcher] [Main Window] [SysInfo] NVIDIA GPU  
07:14:51.156 [Launcher] [Main Window] [SysInfo] DLSS Capability: DLSS\_2  
07:14:51.156 [Launcher] [Main Window] [SysInfo] RayTracing Capability: NO\_RAY\_TRACING  
07:14:51.156 [Launcher] [Main Window] [SysInfo] Supports DLSS: False  
07:14:51.156 [Launcher] [Main Window] [SysInfo] Supports Frame Generation: False  
07:14:51.156 [Launcher] [Main Window] [SysInfo] Supports Reflex: False  
07:14:52.184 [Launcher] [Main Window] [SysInfo] AdapterId: 0 (Intel(R) UHD Graphics 630) OutputId: 0 CurrentResolution: 1920x1080  
| AdapterId: 1 (NVIDIA GeForce GTX 1660 Ti) OutputId: 0 CurrentResolution: 1920x1080  
| Processor  
| Manufacturer: GenuineIntel  
| Name: Intel(R) Core™ i7-9750H CPU @ 2.60GHz  
| Caption: Intel64 Family 6 Model 158 Stepping 10  
| Maxclock: 2601  
| Total Memory: 0  
| Available Memory:0  
07:14:52.293 [Launcher] [Main Window] [Check Exe] Version info for excutable D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe  
| File: D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe  
| InternalName: Darktide.exe  
| OriginalFilename: Darktide.exe  
| FileVersion: 1.3.250.407  
| FileDescription:  
| Product: Warhammer 40,000: Darktide  
| ProductVersion: 0.0.3.0 (e250407)  
| Debug: False  
| Patched: False  
| PreRelease: False  
| PrivateBuild: False  
| SpecialBuild: False  
| Language: Language Neutral  
|  
07:14:52.294 [Launcher] [Main Window] Setting active executable to: Darktide.exe in directory: D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe  
07:14:52.295 [Launcher] [Main Window] [CrashMonitor] Crashes, launcher log  
07:14:52.295 [Launcher] [Main Window] [CrashMonitor] Default logpath: C:\Users\markv\AppData\Roaming\Fatshark\Darktide\console\_logs  
07:14:52.295 [Launcher] [Main Window] [CrashMonitor] Default crashpath: C:\Users\markv\AppData\Roaming\Fatshark\Darktide\crash\_dumps  
07:14:52.295 [Launcher] [Main Window] [CrashMonitor] Default gpucrashpath:  
07:14:52.295 [Launcher] [Main Window] [CrashMonitor] Default early crashpath: C:\Users\markv\AppData\Roaming\Fatshark\EarlyCrashReports\crash\_dumps  
07:14:52.295 [Launcher] [Main Window] Reading crash settings from: D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\bundle\application\_settings\settings\_common.ini  
07:14:52.312 [Launcher] [Main Window] Content revision: 69618  
07:14:52.322 [Launcher] [Main Window] Reading crash settings from: D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\bundle\application\_settings\win32\_settings.ini  
07:14:52.331 [Launcher] [Main Window] Crash project: Bishop  
07:14:52.331 [Launcher] [Main Window] Crashes, console log path C:\Users\markv\AppData\Roaming\Fatshark\Darktide\console\_logs  
07:14:52.331 [Launcher] [Main Window] Crashes, console dump path C:\Users\markv\AppData\Roaming\Fatshark\Darktide\crash\_dumps  
07:14:52.331 [Launcher] [Main Window] Machine ID: 2a6f998f-f362-4fc0-a718-6e5b707869ff  
07:14:52.333 [Launcher] [Main Window] [CrashMonitor] Setting up filewatcher for \*.log at: C:\Users\markv\AppData\Roaming\Fatshark\Darktide\console\_logs  
07:14:52.333 [Launcher] [Main Window] [CrashMonitor] Setting up filewatcher for \*.dmp at: C:\Users\markv\AppData\Roaming\Fatshark\Darktide\crash\_dumps  
07:14:52.333 [Launcher] [Main Window] [CrashMonitor] Setting up filewatch for \*.nv-gpudmp at: C:\Users\markv\AppData\Roaming\Fatshark\Darktide\GPUCrashDumps  
07:14:52.333 [Launcher] [Main Window] [CrashMonitor] Setting up filewatcher for early \*.dmp at: C:\Users\markv\AppData\Roaming\Fatshark\EarlyCrashReports\crash\_dumps  
07:14:52.344 [Launcher] Current language: english  
07:14:52.429 [Launcher] Hooking up Fixed Version WebView2 Environment  
07:14:52.640 [Launcher] MS Edge WebView2 Runtime Version: 106.0.1370.47  
07:14:52.640 [Launcher] Initializing WebView2  
07:14:56.087 [Launcher] WebView2 setting up settings  
07:14:56.092 [Launcher] WebView2 settings setup completed  
07:14:56.093 [Launcher] WebView2 Initialized  
07:14:56.813 [Launcher] WebView2 Navigation Completed  
07:14:56.895 [Launcher] Running OnWebpageLoaded  
07:14:56.897 [Launcher] OnWebpageLoaded completed  
07:14:56.897 [Launcher] OnLauncherReady  
07:14:57.001 [Launcher] [Quality Settings] Verifying Quality Settings  
07:14:57.004 [Launcher] [Quality Settings] Main window enabled  
07:14:57.004 [Launcher] [Quality Settings] UI Enabled  
07:14:57.005 [Launcher] [Quality Settings] Quality Settings Completed  
07:14:57.017 [Launcher] [Quality Settings] Quality Settings Saved  
07:14:58.069 [Launcher] [Launch Game] Steam is initialized.  
07:14:58.069 [Launcher] [Launch Game] Retrieving backend settings for Steam application ‘1361210’ (branch=‘default’)  
07:14:58.070 [Launcher] [Launch Game] Using backend ‘prod’  
07:14:58.072 [Launcher] [Launch Game] Launching Game  
07:14:58.072 [Launcher] [Launch Game] Executable: D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe  
07:14:58.072 [Launcher] [Launch Game] Arguments: -eac-untrusted --bundle-dir …/bundle --ini settings --backend-auth-service-url [https://bsp-auth-prod.atoma.cloud](https://bsp-auth-prod.atoma.cloud) --backend-title-service-url [https://bsp-td-prod.atoma.cloud](https://bsp-td-prod.atoma.cloud)  
07:14:58.072 [Launcher] [Launch Game] Game Settings At Startup:  
| adapter\_index = 0  
| aspect\_ratio = -1  
| borderless\_fullscreen = false  
| detected\_user\_settings = {  
| adapter\_index = 0  
| borderless\_fullscreen = false  
| fullscreen = true  
| fullscreen\_output = 0  
| language\_id = “en”  
| master\_render\_settings = {  
| anti\_aliasing\_solution = 2  
| dlss = 0  
| dlss\_g = 0  
| dlss\_master = “off”  
| fsr = 3  
| fsr2 = 0  
| graphics\_quality = “low”  
| nv\_reflex\_low\_latency = 0  
| ray\_tracing\_quality = “off”  
| }  
| max\_worker\_threads = 9  
| screen\_mode = “fullscreen”  
| screen\_resolution = [  
| 1920  
| 1080  
| ]  
| vsync = false  
| }  
| fullscreen = true  
| fullscreen\_output = 0  
| gamma = -0.65  
| gore\_settings = {  
| blood\_decals\_enabled = true  
| gibbing\_enabled = false  
| minion\_wounds\_enabled = false  
| }  
| interface\_settings = {  
| intro\_cinematic\_enabled = false  
| }  
| language\_id = “en”  
| launcher\_overrides = {  
| }  
| master\_render\_settings = {  
| ambient\_occlusion\_quality = “low”  
| anti\_aliasing\_solution = 0  
| dlss = 0  
| dlss\_g = 0  
| dlss\_master = “off”  
| dof\_quality = “medium”  
| fsr = 0  
| fsr2 = 0  
| gi\_quality = “low”  
| graphics\_quality = “custom”  
| lens\_flare\_quality = “off”  
| light\_quality = “medium”  
| nv\_reflex\_framerate\_cap = 2  
| nv\_reflex\_low\_latency = 0  
| ray\_tracing\_quality = “off”  
| ssr\_quality = “off”  
| texture\_quality = “low”  
| volumetric\_fog\_quality = “low”  
| }  
| max\_worker\_threads = 9  
| performance\_settings = {  
| decal\_lifetime = 10  
| max\_blood\_decals = 5  
| max\_impact\_decals = 5  
| max\_ragdolls = 3  
| }  
| render\_settings = {  
| ao\_enabled = true  
| baked\_ddgi = true  
| bloom\_enabled = false  
| cacao\_downsampled = false  
| cacao\_quality = 2  
| decals\_enabled = true  
| display\_noise\_enabled = true  
| dlss\_enabled = false  
| dlss\_g\_enabled = false  
| dof\_enabled = true  
| dof\_high\_quality = false  
| dxr = false  
| fsr\_enabled = false  
| fsr\_quality = 0  
| fsr2\_enabled = false  
| fxaa\_enabled = false  
| gamma = 2.2  
| hdr\_rgb\_format = “R11G11B10F”  
| jitter\_enabled = false  
| lens\_flares\_enabled = false  
| lens\_quality\_color\_fringe\_enabled = false  
| lens\_quality\_distortion\_enabled = false  
| lens\_quality\_enabled = false  
| light\_shafts\_enabled = false  
| local\_lights\_max\_dynamic\_shadow\_distance = 50  
| local\_lights\_max\_non\_shadow\_casting\_distance = 0  
| local\_lights\_max\_static\_shadow\_distance = 100  
| local\_lights\_shadow\_atlas\_size = [  
| 1024  
| 1024  
| ]  
| local\_lights\_shadow\_map\_filter\_quality = “low”  
| local\_lights\_shadows\_enabled = true  
| lod\_object\_multiplier = 1  
| lod\_scatter\_density = 0.11  
| motion\_blur\_enabled = false  
| nv\_framerate\_cap = 60  
| nv\_low\_latency\_boost = false  
| nv\_low\_latency\_markers = true  
| nv\_low\_latency\_mode = false  
| outline\_enabled = true  
| particles\_capacity\_multiplier = 1  
| particles\_simulation\_lod = 0  
| rough\_transparency\_enabled = false  
| rt\_checkerboard\_reflections = true  
| rt\_light\_quality = “high”  
| rt\_mixed\_reflections = false  
| rt\_particle\_reflections\_enabled = false  
| rt\_reflections\_enabled = false  
| rt\_shadow\_ray\_multiplier = 2  
| rt\_transparent\_reflections\_enabled = false  
| rtxgi\_enabled = false  
| rtxgi\_scale = 0.5  
| sharpen\_enabled = true  
| skin\_material\_enabled = false  
| ssr\_enabled = false  
| ssr\_high\_quality = false  
| static\_sun\_shadow\_map\_size = [  
| 2048  
| 2048  
| ]  
| static\_sun\_shadows = true  
| sun\_flare\_enabled = false  
| sun\_shadow\_map\_filter\_quality = “medium”  
| sun\_shadow\_map\_size = [  
| 2048  
| 2048  
| ]  
| sun\_shadows = true  
| taa\_enabled = false  
| ui\_bloom\_enabled = false  
| upscaling\_enabled = false  
| upscaling\_mode = “none”  
| upscaling\_quality = “ultra\_performance”  
| vertical\_fov = 66  
| volumetric\_data\_size = [  
| 80  
| 64  
| 96  
| ]  
| volumetric\_extrapolation\_high\_quality = false  
| volumetric\_extrapolation\_volumetric\_shadows = false  
| volumetric\_lighting\_local\_lights = false  
| volumetric\_reprojection\_amount = 0.875  
| volumetric\_volumes\_enabled = true  
| world\_interaction\_size = [  
| 512  
| 512  
| ]  
| world\_space\_motion\_vectors = true  
| }  
| screen\_mode = “fullscreen”  
| screen\_resolution = [  
| 1920  
| 1080  
| ]  
| sound = {  
| }  
| sound\_settings = {  
| options\_music\_slider = 41  
| }  
| texture\_settings = {  
| “content/texture\_categories/character\_bc” = 2  
| “content/texture\_categories/character\_bca” = 2  
| “content/texture\_categories/character\_bcm” = 2  
| “content/texture\_categories/character\_hm” = 2  
| “content/texture\_categories/character\_mask” = 2  
| “content/texture\_categories/character\_mask2” = 2  
| “content/texture\_categories/character\_nm” = 2  
| “content/texture\_categories/character\_orm” = 2  
| “content/texture\_categories/environment\_bc” = 2  
| “content/texture\_categories/environment\_bca” = 2  
| “content/texture\_categories/environment\_hm” = 2  
| “content/texture\_categories/environment\_nm” = 2  
| “content/texture\_categories/environment\_orm” = 2  
| “content/texture\_categories/weapon\_bc” = 2  
| “content/texture\_categories/weapon\_bca” = 2  
| “content/texture\_categories/weapon\_hm” = 2  
| “content/texture\_categories/weapon\_mask” = 2  
| “content/texture\_categories/weapon\_nm” = 2  
| “content/texture\_categories/weapon\_orm” = 2  
| }  
| threads = {  
| }  
| version = 2  
| vsync = false  
07:14:58.100 [Launcher] [Launch Game] Running shader cache builder  
07:14:58.112 [Launcher] [Launch Game] [ShaderCacheBuilder] Executing darktide\_shader\_cache\_builder.exe with args: -i “D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\shader\_cache\bundled\_shader\_cache.hans” -o “C:\Users\markv\AppData\Roaming\Fatshark\Darktide\shader\_cache.hans” -device-index 0  
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] =======================================================  
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] Darktide Shader Cache Builder  
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] =======================================================  
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] -o ${output\_file/folder}  
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] -i ${input\_file/folder}  
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] -b Build input folder into a cache {Default}  
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] -v Validate input cache file  
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] -c Compress input cache files and bundle them into a single file  
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] -device-index Specify which adapter index to compile shaders for  
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] Choosing adapter: NVIDIA GeForce GTX 1660 Ti  
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] Validating Cache  
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] Pipeline library is valid  
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] Extracting shaders  
07:14:59.871 [Launcher] [Launch Game] [ShaderCacheBuilder] Cache is valid  
07:14:59.874 [Launcher] [Launch Game] Shader cache builder completed.  
07:14:59.874 [Launcher] [Launch Game] Using EAC: False  
07:15:00.055 [Launcher] [Launch Game] Game starting…  
07:17:29.057 [Launcher] [Launch Game] [Process Exit] Exit code: 0x00000000  
07:17:29.057 [Launcher] [Launch Game] [Process Exit] Start time: 1/17/2023 7:14:59 PM  
07:17:29.057 [Launcher] [Launch Game] [Process Exit] Exit time: 1/17/2023 7:17:28 PM  
07:17:29.057 [Launcher] [Launch Game] [Process Exit] Peak physical memory: 1956196352  
07:17:29.057 [Launcher] [Launch Game] [Process Exit] Peak paged memory: 3530104832  
07:17:29.057 [Launcher] [Launch Game] [Process Exit] Peak virtual memory: 34836611072  
07:17:29.057 [Launcher] [Launch Game] LOGGER CLOSE  
07:17:29.057 [Launcher] [Launch Game]

---

<div class="post-metadata">

**Author:** ![BardinGorimson](https://avatars.discourse-cdn.com/v4/letter/b/7ba0ec/32.png) [@BardinGorimson](https://forums.fatsharkgames.com/u/BardinGorimson)\
**Post date:** [January 26, 2023, 1:42pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/470 "2023-01-26T13:42:31Z")

</div>

This got solved with the latest patch. Thank you team.

---

<div class="post-metadata">

**Author:** ![Moth\_man](https://avatars.discourse-cdn.com/v4/letter/m/87869e/32.png) [@Moth\_man](https://forums.fatsharkgames.com/u/Moth_man)\
**Post date:** [January 27, 2023, 5:11pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/471 "2023-01-27T17:11:42Z")

</div>

It definitely has not been fixed. I’ve been getting the error for the last two days.

---

<div class="post-metadata">

**Author:** ![Zacho](https://avatars.discourse-cdn.com/v4/letter/z/ccd318/32.png) [@Zacho](https://forums.fatsharkgames.com/u/Zacho)\
**Post date:** [January 28, 2023, 2:51am UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/472 "2023-01-28T02:51:59Z")

</div>

I am able to log in for the first time since patch 1.0.20. It only worked after I verified files and ran steam as admin. I’m pretty lost why this is, but I can log in consistently for the first time in over a month so I’m not complaining.

Well done!

---

<div class="post-metadata">

**Author:** ![Zacho](https://avatars.discourse-cdn.com/v4/letter/z/ccd318/32.png) [@Zacho](https://forums.fatsharkgames.com/u/Zacho)\
**Post date:** [January 28, 2023, 10:36pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/473 "2023-01-28T22:36:20Z")

</div>

Back to where I was for the past ~two months.

I had no issues last night, but I’m back to where I was even running steam as admin. Example log from last night where I successfully played for the first time since patch 1.0.20:  
[console-2023-01-28-02.52.12-9d73c7b2-f28f-4093-adf6-c8edd7fa8bc6.log](https://forums.fatsharkgames.com/uploads/short-url/vy58gaJ43gAqkylSosfYgFRM7uJ.log) (484.7 KB)

I was able to log in multiple times with no issues. I haven’t changed anything, I did not even shut my computer down last night!

**Issue Description:**  
Backend Error  
Error Signing in

**Crash Report (If Applicable):**

**Steps to Reproduce:**

1. Start game
2. Press Space to Continue
3. fail to sign in:  
 ![image](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/a/d/ad0248d5cfd0e0edfb61f2d50017b9796fa87bcd.jpeg)

**Platform:**  
Steam

**Player ID:**  
whoamit

> **[Steam Community :: whoamit](https://steamcommunity.com/profiles/76561198045259106/)**
>
> No information given.

**Approx. Time of Issue & Timezone:**  
1/28/23 4:00 PM EST

**Upload Console Log:**

[console-2023-01-28-22.15.10-04e9ffc1-882c-4e54-99b2-1180c47a2a1d.log](https://forums.fatsharkgames.com/uploads/short-url/fJZHyEPe7Lg5Uy0ZOXxvDhQbXB9.log) (21.7 KB)

---

<div class="post-metadata">

**Author:** ![Zacho](https://avatars.discourse-cdn.com/v4/letter/z/ccd318/32.png) [@Zacho](https://forums.fatsharkgames.com/u/Zacho)\
**Post date:** [January 28, 2023, 10:48pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/474 "2023-01-28T22:48:27Z")

</div>

@FatsharkJulia I don’t understand what has changed…

excerpt from my console logs last night:  
02:52:28.171 [Lua] INFO [PresenceManager] Activity changed splash\_screen → title\_screen  
02:52:30.558 [Lua] INFO [StateTitle] Changing state idle → signing\_in  
02:52:32.141 [Backend] Joined authentication queue at position 1

excerpt from my console logs today:  
22:13:25.978 [Lua] INFO [StateTitle] Changing state idle → signing\_in  
22:13:30.505 warning: [EOS] 000001E8916BC690: invalid HTTP response code received. URL: [https://api.epicgames.dev/sdk/v1/default?platformId=WIN](https://api.epicgames.dev/sdk/v1/default?platformId=WIN), HTTP code: 0, content length: 0, actual payload size: 0  
22:13:30.505 warning: [EOS] 000001E8916BC690: request failed, libcurl error: 6 (Couldn’t resolve host name)

I do not have Kapersky, and I do not have any third party antivirus and nothing has been changed in my windows fire wall settings. I got to play last night for the first time in weeks, but it looks like my hopes that the issue was resolved with 1.0.23 have been foiled.

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<div class="post-metadata">

**Author:** ![Zacho](https://avatars.discourse-cdn.com/v4/letter/z/ccd318/32.png) [@Zacho](https://forums.fatsharkgames.com/u/Zacho)\
**Post date:** [January 28, 2023, 11:02pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/475 "2023-01-28T23:02:54Z")

</div>

It let me past the login screen once. retrying login gave me the same login error I’ve always had.

**Issue Description:**  
Backend Error  
Error Signing in

**Crash Report (If Applicable):**

**Steps to Reproduce:**

1. Start game
2. Press Space to Continue
3. Select character
4. Backend error message displays when loading in

**Platform:**  
Steam

**Player ID:**  
whoamit

> **[Steam Community :: whoamit](https://steamcommunity.com/profiles/76561198045259106/)**
>
> No information given.

**Approx. Time of Issue & Timezone:**  
1/28/23 4:00 PM EST

**Upload Console Log:**  
[console-2023-01-28-22.48.56-b453277f-c214-4a35-801f-e0fff86e9357.log](https://forums.fatsharkgames.com/uploads/short-url/eC6UXUoF97smsOTICfgzdiqT1VK.log) (82.2 KB)

---

<div class="post-metadata">

**Author:** ![r2d2agr](https://avatars.discourse-cdn.com/v4/letter/r/848f3c/32.png) [@r2d2agr](https://forums.fatsharkgames.com/u/r2d2agr)\
**Post date:** [January 31, 2023, 4:33am UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/476 "2023-01-31T04:33:48Z")

</div>

after renewing my gamepass account the problem appear for me, and there is nothing that solve it!

just some parts of the error:

04:20:15.619 error: [Lua] ERROR [XboxLive] XboxLiveUtils.user\_id(): Missing Xbox Live user  
04:20:17.293 [Lua] INFO [StateTitle] Changing state idle → account\_signin  
04:20:17.781 [XUser] UserDeviceAssociationChangedCallback() : device Id: 00000000-00000000-00000000-00000000-00000000-00000000-00000000-00000000, old user: 0x0, new user: 0x10ca100000000001

These URL’s doesnt work:  
04:20:20.283 [Lua] INFO [BackendManager] Got backend\_config.json from title storage: {  
“authentication\_service\_url”: “[https://bsp-auth-prod.atoma.cloud](https://bsp-auth-prod.atoma.cloud)”,  
“title\_service\_url”: “[https://bsp-td-prod.atoma.cloud](https://bsp-td-prod.atoma.cloud)”  
}

[1] x = Backend error:  
Code: 401  
Description: Could not authenticate with Xbox Live  
Traceback:  
\<\>Error in promise resolve

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<div class="post-metadata">

**Author:** ![r2d2agr](https://avatars.discourse-cdn.com/v4/letter/r/848f3c/32.png) [@r2d2agr](https://forums.fatsharkgames.com/u/r2d2agr)\
**Post date:** [February 6, 2023, 4:26am UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/477 "2023-02-06T04:26:48Z")

</div>

Any solution?

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<div class="post-metadata">

**Author:** ![Kiiyor](https://avatars.discourse-cdn.com/v4/letter/k/9dc877/32.png) [@Kiiyor](https://forums.fatsharkgames.com/u/Kiiyor)\
**Post date:** [February 8, 2023, 1:08am UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/478 "2023-02-08T01:08:44Z")

</div>

Cannot login. Backend Error.

**Crash Report (If Applicable):**  
Attached.  
[console-2023-02-08-00.54.40-92e45e96-c6ff-4253-8fef-5b29790932b4.log](https://forums.fatsharkgames.com/uploads/short-url/wrIwj5isTXkYz6bNltuB0BQHEs4.log) (31.0 KB)

**Steps to Reproduce:**  
Try to login. Backend error after latest patch. Try everything listed above, experimental build, VPN, Virus scanner exclusions, nothing works. Cry.

**Platform:**  
[Steam]

**Player ID:**  
76561198008063556

**Approx. Time of Issue & Timezone:**  
[02/08/2023, 09:00AM] [AEST]

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<div class="post-metadata">

**Author:** ![Kiiyor](https://avatars.discourse-cdn.com/v4/letter/k/9dc877/32.png) [@Kiiyor](https://forums.fatsharkgames.com/u/Kiiyor)\
**Post date:** [February 8, 2023, 1:24am UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/479 "2023-02-08T01:24:46Z")

</div>

OK, resolved. I tried adding Dartide.exe to my Norton antivirus exclusions, which didn’t work. Disabling AV entirely did. Experimentation found that if I added the entire Darktide folder to AV exclusions instead of just the executable, it worked and allowed me to launch in both the vanilla and experimental versions.

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<div class="post-metadata">

**Author:** ![r2d2agr](https://avatars.discourse-cdn.com/v4/letter/r/848f3c/32.png) [@r2d2agr](https://forums.fatsharkgames.com/u/r2d2agr)\
**Post date:** [February 10, 2023, 12:32am UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/480 "2023-02-10T00:32:41Z")

</div>

any solution, for the game pass users???

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<div class="post-metadata">

**Author:** ![flat\_lander1](https://avatars.discourse-cdn.com/v4/letter/f/f08c70/32.png) [@flat\_lander1](https://forums.fatsharkgames.com/u/flat_lander1)\
**Post date:** [February 22, 2023, 4:03pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/481 "2023-02-22T16:03:41Z")

</div>

After the latest patch (1.0.30) i cant play the game because i get Backend error (error signing in) (Gamepass version of the game)  
I never got this error before this patch so idk, tried verifying game files and it didnt help

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<div class="post-metadata">

**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [March 1, 2023, 11:23am UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/482 "2023-03-01T11:23:19Z")

</div>

For Microsoft Store/Game Pass users, please make sure you are logged in to the same account as your Xbox app on the **Microsoft Store app** also.

---

<div class="post-metadata">

**Author:** ![Faction](https://avatars.discourse-cdn.com/v4/letter/f/35a633/32.png) [@Faction](https://forums.fatsharkgames.com/u/Faction)\
**Post date:** [March 1, 2023, 2:00pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/483 "2023-03-01T14:00:24Z")

</div>

different MS store account was never a problem prior to the last big patch. now i get backend error in this situation UNLESS i get put in the login queue, then the game works properly. Hope this info helps you resolve the issue.

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<div class="post-metadata">

**Author:** ![flat\_lander1](https://avatars.discourse-cdn.com/v4/letter/f/f08c70/32.png) [@flat\_lander1](https://forums.fatsharkgames.com/u/flat_lander1)\
**Post date:** [March 3, 2023, 2:23pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/484 "2023-03-03T14:23:45Z")

</div>

yeah big patch broke something or perhaps it was intentional who knows

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<div class="post-metadata">

**Author:** ![flat\_lander1](https://avatars.discourse-cdn.com/v4/letter/f/f08c70/32.png) [@flat\_lander1](https://forums.fatsharkgames.com/u/flat_lander1)\
**Post date:** [March 5, 2023, 8:32pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/485 "2023-03-05T20:32:46Z")

</div>

man i love not being able to even log in into the game for two weeks so i can enjoy crashing every match

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