# KNOWN ISSUE: Backend Error **URL:** \ **Category:** Technical Support\ **Tags:** devpost\ **Created:** [November 17, 2022, 4:12pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175 "2022-11-17T16:12:01Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [November 17, 2022, 4:12pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/1 "2022-11-17T16:12:01Z")
If you are experiencing `Backend Error` in Darktide, please see the solutions in the article linked below: > **[Backend Error](https://support.fatshark.se/hc/en-us/articles/15602844489757-Backend-Error)** > > You may experience the 'Backend Error' in Darktide if there is application on your PC, commonly Anti-Virus or Firewall, interfering with the connection to our servers. This is most common for Kaspe... * * * If none of the solutions above have worked for you, please help us out by including the information listed below in your report: * * * **Issue Description:** **Your Region & Name of ISP** : **Name of Anti-Virus/Firewall Being Used** : **Platform:** [Steam/Microsoft Store/Xbox] **Player ID:** [Steam ID/Steam Profile URL/GamerTag] **[PC] Upload Console Log:** [Instructions: [How To Provide a Crash Report, Console Log, or darktide\_launcher.log](https://forums.fatsharkgames.com/t/how-to-provide-a-crash-report-console-log-or-darktide-launcher-log/55163)] * * * Existing reports may be merged here, to help us keep track of the issues being reported. ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [November 17, 2022, 4:12pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/2 "2022-11-17T16:12:06Z")
Pinned on November 17, 2022, 4:12pm UTC ---
**Author:** ![Spicysteeeve](https://avatars.discourse-cdn.com/v4/letter/s/ecd19e/32.png) [@Spicysteeeve](https://forums.fatsharkgames.com/u/Spicysteeeve)\ **Post date:** [November 17, 2022, 6:33pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/3 "2022-11-17T18:33:43Z")
Hello, Ive had these errors since the first closed technical test. I would finish the download on steam and launch the game only to be met by backend error after pressing any button at the menu screen. After trying many steps including verifying the game cache, running in admin, reinstalling, etc, I found using a vpn cleared the issue. I would like to not have to use a vpn to play the game though. If it helps at all I live in the northeast of the united states Spicysteeeve [Steam Community :: SPICY STEEEVE](https://steamcommunity.com/id/SSTEEEVE/) 11/17/2022 1:30pm EST editing this to say that a suggestion below fixed it: **FIX** Changing my dns server to googles’ (8.8.8.8 or 8.8.4.4) allowed me to play with no vpn this time ---
**Author:** ![Flameit](https://avatars.discourse-cdn.com/v4/letter/f/ba9def/32.png) [@Flameit](https://forums.fatsharkgames.com/u/Flameit)\ **Post date:** [November 17, 2022, 6:49pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/4 "2022-11-17T18:49:49Z")
I have had this issue sine the last closed technical test, when I start up the game I get a backend error after it asks me to 'Press any button. This only disappears if I have a VPN turned on, and it would be a hassle to need one on every time I want to play. Platform: Steam Profile URL: [Steam Community :: Flameit](https://steamcommunity.com/id/TrashAssWeeb/) Time: 11/17/2022 07:40 PM CET Console Log: [console-2022-11-17-18.33.03-1015ddb2-7274-484e-b6eb-529cc5937a3f.log](https://forums.fatsharkgames.com/uploads/short-url/aDV2F2QeMnwPHGel0yennM39GX7.log) (42.9 KB) ---
**Author:** ![KaienPepper](https://avatars.discourse-cdn.com/v4/letter/k/919ad9/32.png) [@KaienPepper](https://forums.fatsharkgames.com/u/KaienPepper)\ **Post date:** [November 17, 2022, 6:51pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/5 "2022-11-17T18:51:27Z")
Was hoping this issue would have been fixed, since I was unable to play at all during the Closed Tech period last month. Tried everything as listed above, but literally am unable to get past the starting screen/“Waiting for Inquisitorial Clearance” to create a character due to the “Backend Error” error. Platform: Steam PlayerID: 76561198038146157 Approx. Time: 11/17/2022, 1:36PM (EST) [console-2022-11-17-18.36.33-ac7c1c44-9ef9-4eaf-929c-2b55c51a2f5f.log](https://forums.fatsharkgames.com/uploads/short-url/5dlnUyIUz40X8vh6vHXBgv3i5Nc.log) (7.0 KB) ---
**Author:** ![mrhifraser](https://avatars.discourse-cdn.com/v4/letter/m/c67d28/32.png) [@mrhifraser](https://forums.fatsharkgames.com/u/mrhifraser)\ **Post date:** [November 17, 2022, 7:20pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/6 "2022-11-17T19:20:34Z")
Can not get past (++ Processing Inquisitorial Clearance ++) End in a backend error. Live in NA EST. Did not experience this during the closed beta test. ---
**Author:** ![redpleb](https://avatars.discourse-cdn.com/v4/letter/r/8e8cbc/32.png) [@redpleb](https://forums.fatsharkgames.com/u/redpleb)\ **Post date:** [November 17, 2022, 7:24pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/7 "2022-11-17T19:24:35Z")
I’m having this issue. I can get to the screen where it says “press space to enter” and it says “waiting for inquisitorial clearance” or whatever and then times out and says it experienced a back end error. I’m on steam Steam ID: 76561198024564305 [console-2022-11-17-18.50.47-2816551a-d9b9-48f4-9949-b77d190678c4.log](https://forums.fatsharkgames.com/uploads/short-url/tqhy480pUK78B3OQlRoGNPjk5i4.log) (28.1 KB) [console-2022-11-17-18.57.32-0c904cbc-7166-41ee-bd1b-007efe3687c8.log](https://forums.fatsharkgames.com/uploads/short-url/outPfSedsyWyAIwYLnnODlD30PI.log) (19.0 KB) [console-2022-11-17-19.03.01-c61e8487-8f44-4a51-8583-0ee268634a45.log](https://forums.fatsharkgames.com/uploads/short-url/7mL3OHfVK4ewb59Ju9o0pkrSVQm.log) (24.4 KB) ---
**Author:** ![Mikay](https://avatars.discourse-cdn.com/v4/letter/m/96bed5/32.png) [@Mikay](https://forums.fatsharkgames.com/u/Mikay)\ **Post date:** [November 17, 2022, 7:24pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/8 "2022-11-17T19:24:48Z")
Installment and download perfect getts pass the shade and come pass the clearance gets backenderror last time this happened I got forced to vpn, pleases tell me i don’t need to use it again **Platform:** Steam pc **Player ID:** > **[Steam Community :: Mikay](https://steamcommunity.com/id/Johannasexyygal/)** > > No information given. [Mikay] Steam ID: 76561198043742206 **Approx. Time of Issue & Timezone:** [11/17/2022,20:21PM] [+1 timezone] **Upload Console Log:** [console-2022-11-17-19.05.23-07300e83-d8c7-4bc3-9833-e547ff75fcd3.log](https://forums.fatsharkgames.com/uploads/short-url/51UJSdMtzQb61B1E3xrTXHv5kdF.log) (32.1 KB) ---
**Author:** ![Igoos](https://avatars.discourse-cdn.com/v4/letter/i/c57346/32.png) [@Igoos](https://forums.fatsharkgames.com/u/Igoos)\ **Post date:** [November 17, 2022, 7:25pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/9 "2022-11-17T19:25:00Z")
Loading Screen into backend error same as in last beta SteamID: Feng-Shuizid > **[Steam Community :: Feng-Shuizid](https://steamcommunity.com/profiles/76561197998464519/)** > > No information given. 20:15 CET 20:24 CET [console-2022-11-17-19.21.17-41ac818b-d47b-499b-943f-13c02c7adffd.log](https://forums.fatsharkgames.com/uploads/short-url/olVf20MDzcwRN34Xsc1jpC6tVx8.log) (6.7 KB) [console-2022-11-17-19.12.08-cf4940d9-db6d-4dd9-84c9-021554ad0763.log](https://forums.fatsharkgames.com/uploads/short-url/AmZ1834FERAWtPhD14LptiRpBkh.log) (34.5 KB) ---
**Author:** ![MauserTeleri](https://avatars.discourse-cdn.com/v4/letter/m/ad7895/32.png) [@MauserTeleri](https://forums.fatsharkgames.com/u/MauserTeleri)\ **Post date:** [November 17, 2022, 7:29pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/10 "2022-11-17T19:29:39Z")
**Steps to Reproduce:** 1. Launch game from steam. 2. Press play from launcher 3. Press “space” to log in. 4. Game crashes at “processing inquisitorial clearance” with backend error message. **Platform:** Steam **Player ID:** SteamID: 76561198021437034 Steam Profile URL: [Steam Community :: MauserTeleri](https://steamcommunity.com/profiles/76561198021437034/) **Approx. Time of Issue & Timezone:** [11/17/2022, 11:20AM/PM] [PST] **Upload Console Log:** [console-2022-11-17-19.09.07-15052131-4917-49a2-82cf-d2258e05c01f.log](https://forums.fatsharkgames.com/uploads/short-url/rc4d81lZC8aRudxkkHQmldXx7mo.log) (23.9 KB) [console-2022-11-17-19.16.00-81919556-f1db-4dc4-a7a2-ce05b4e16a43.log](https://forums.fatsharkgames.com/uploads/short-url/kwRlIgYeUNlgZ1APOzSBfxQj1jw.log) (19.9 KB) ---
**Author:** ![SolidXL](https://avatars.discourse-cdn.com/v4/letter/s/a88e4f/32.png) [@SolidXL](https://forums.fatsharkgames.com/u/SolidXL)\ **Post date:** [November 17, 2022, 7:31pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/11 "2022-11-17T19:31:10Z")
Cannot load passed the “Processing Inquisitorial Clearance” section on the main screen. I receive a backend error every time, no crash report. Did not have this problem during the beta test during October. Platform: Steam Steam ID: [Steam Community :: Solid](https://steamcommunity.com/profiles/76561198026396092/) Time: 11-17-2022 1:36PM EST Console Log: [console-2022-11-17-18.37.58-9f1f601f-ca58-4106-b20b-ff5f039d111b.log](https://forums.fatsharkgames.com/uploads/short-url/cXTZhh0BRXmQ9kL44gAdsnPBZzN.log) (25.2 KB) [console-2022-11-17-18.43.36-e420f962-f257-4e70-9c50-517ce217711b.log](https://forums.fatsharkgames.com/uploads/short-url/gYtDx4BhZUkUHNNxgMlRBQdRReQ.log) (19.1 KB) [console-2022-11-17-18.36.05-8f989a83-ec6c-4e4f-9890-93ae0205c86c.log](https://forums.fatsharkgames.com/uploads/short-url/yEhHgwZV96vlgxmuiy1tf7UzC11.log) (24.2 KB) ---
**Author:** ![Bloodmastery](https://avatars.discourse-cdn.com/v4/letter/b/e36b37/32.png) [@Bloodmastery](https://forums.fatsharkgames.com/u/Bloodmastery)\ **Post date:** [November 17, 2022, 7:51pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/12 "2022-11-17T19:51:31Z")
STEAM ID: [Steam Community :: Bloodmastery](https://steamcommunity.com/profiles/76561198017582510) 17.11.2022 / 21:00 - 21:40 +2 europe time [console-2022-11-17-19.40.23-0ad26b43-cb97-4ae8-9d80-43b933b6ebb6.log](https://forums.fatsharkgames.com/uploads/short-url/rs47R2AMBPBNqgQ2oupxblk2N9w.log) (132.0 KB) ---
**Author:** ![FrogiGG](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/frogigg/32/1251_2.png) [@FrogiGG](https://forums.fatsharkgames.com/u/FrogiGG)\ **Post date:** [November 17, 2022, 7:57pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/13 "2022-11-17T19:57:27Z")
After flashing needing inqusitiral clearance it says backend error **Platform:** Steam **Player ID:** > **[Steam Community :: FrogiGG](https://steamcommunity.com/id/FrogiGG/)** > > Just a normal frog wants to say GG. Dedicated dork.ːfloweyː **Approx. Time of Issue & Timezone:** [11/17/2022, 21:52AM/PM] [EETC] [11/17/2022, 21:27AM/PM] [EETC] **Upload Console Log:** [console-2022-11-17-19.25.53-b7df953e-dbc3-4837-8d98-8deb1797b5d0.log](https://forums.fatsharkgames.com/uploads/short-url/mUvybIHZHzKqBXK7Ya8nbqCt37G.log) (33.5 KB) [console-2022-11-17-19.52.04-bdedfd16-3920-449f-89f3-4327ef36aec6.log](https://forums.fatsharkgames.com/uploads/short-url/xZMXym5C7vCkWN3p5qAuahJU9Zk.log) (33.1 KB) ---
**Author:** ![Daiug](https://avatars.discourse-cdn.com/v4/letter/d/f6c823/32.png) [@Daiug](https://forums.fatsharkgames.com/u/Daiug)\ **Post date:** [November 17, 2022, 8:01pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/14 "2022-11-17T20:01:02Z")
Backend error here too. It’s the same exact problem we had in the closed beta where we had to use a vpn to play. This is unacceptable. Edit: Yep, if you use a VPN the Backend error disappears. ---
**Author:** ![Drasoini](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/drasoini/32/36667_2.png) [@Drasoini](https://forums.fatsharkgames.com/u/Drasoini)\ **Post date:** [November 17, 2022, 8:08pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/15 "2022-11-17T20:08:23Z")
**Issue Description:** Backend Error - Unable to sign in **Crash Report:** GUID: 158648b5-06e7-486e-8d8a-ff004e286bc0 Log File: Info Type: [Crash Link]: crashify://158648b5-06e7-486e-8d8a-ff004e286bc0 **Steps to Reproduce:** 1. Attempt to login from main splash screen **Platform:** Steam **Player ID:** Steam ID: 76561198006687525 **Approx. Time of Issue & Timezone:** 11/17/2022 03:00 PM EST **Upload Console Log:** [console-2022-11-17-19.49.05-88837c33-5459-4255-9954-f3ed55136906.log](https://forums.fatsharkgames.com/uploads/short-url/lpKtcCYAUAB6Dw4kVUkhkspapQH.log) (63.3 KB) ---
**Author:** ![Humpypants](https://avatars.discourse-cdn.com/v4/letter/h/74df32/32.png) [@Humpypants](https://forums.fatsharkgames.com/u/Humpypants)\ **Post date:** [November 17, 2022, 8:12pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/16 "2022-11-17T20:12:41Z")
Cannot load passed the “Processing Inquisitorial Clearance” section on the main screen. Had this problem during the beta test during October. **Platform:** Steam **Player ID:** Humpypants > **[Steam Community :: Humpypants](https://steamcommunity.com/id/humpypants/)** > > No information given. **Approx. Time of Issue & Timezone:** [11/17/2022, 1:00PM MST \*\* [console-2022-11-17-19.58.04-bfe5f510-726f-412c-a5b3-bb50957a72c3.log](https://forums.fatsharkgames.com/uploads/short-url/10WTqGqluVRmzR3TdQq0KnxD8GP.log) (49.6 KB) [console-2022-11-17-20.05.17-f312a9d5-fa66-4580-b539-90ea63843653.log](https://forums.fatsharkgames.com/uploads/short-url/dVyhRO2kO2HFzC2mvutSLWPQcsk.log) (28.0 KB) Console Log:\*\* my permanent fix: setting IP address to static with DMZ hosting temporary solution: Using a VPN ---
**Author:** ![nlhowell12](https://avatars.discourse-cdn.com/v4/letter/n/e19b73/32.png) [@nlhowell12](https://forums.fatsharkgames.com/u/nlhowell12)\ **Post date:** [November 17, 2022, 8:17pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/17 "2022-11-17T20:17:16Z")
[console-2022-11-17-18.30.04-34ecce66-26b1-4a58-bc80-3ef318b9c0d6.log](https://forums.fatsharkgames.com/uploads/short-url/f0hHoEDYH0tduRtVF4a0swKpp38.log) (383.1 KB) ---
**Author:** ![most\_artful](https://avatars.discourse-cdn.com/v4/letter/m/a183cd/32.png) [@most\_artful](https://forums.fatsharkgames.com/u/most_artful)\ **Post date:** [November 17, 2022, 8:30pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/19 "2022-11-17T20:30:51Z")
1. Just trying to enter game 2. After trailer game ask me to click “space” after clicking i wait 1-2 minutes and have this error Platform: Steam Time: right now PlayerID: > **[Steam Community :: most\_artful](https://steamcommunity.com/id/svardar)** > > Viel spaß! [console-2022-11-17-20.11.36-8a594c81-c566-4872-945a-21ce7889f08f.log](https://forums.fatsharkgames.com/uploads/short-url/xivi0c7hnfO7rbHM48PqPAt387x.log) (24.2 KB) [console-2022-11-17-20.22.00-db2edc22-082c-42f2-8f4d-049465303251.log](https://forums.fatsharkgames.com/uploads/short-url/mQonnIcK8aYwN2M1DB9uAm3yE8b.log) (19.2 KB) [console-2022-11-17-20.06.38-88389a1f-5034-486e-8668-b00c0c73fbbb.log](https://forums.fatsharkgames.com/uploads/short-url/pw3D6aItDMVizeaK29qB8Omib6e.log) (32.9 KB) ---
**Author:** ![BigePige](https://avatars.discourse-cdn.com/v4/letter/b/e79b87/32.png) [@BigePige](https://forums.fatsharkgames.com/u/BigePige)\ **Post date:** [November 17, 2022, 8:42pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/20 "2022-11-17T20:42:22Z")
When trying to enter the game I keep getting Backend Error after pressing space. It shows up almost immediately with “processing inquisitorial clearance” as the text at the bottom. This also happened when I tried to play the closed beta test. Platform : Steam Steam Profile : [https://steamcommunity.com/profiles/76561198124128286/](https://steamcommunity.com/profiles/76561198124128286/) Date and Time : 17/11/22, 8:35pm UTC Console Log : [console-2022-11-17-20.33.41-3da7c2d7-22e6-427e-a388-905e7da4fe01.log](https://forums.fatsharkgames.com/uploads/short-url/hsIyAdxGwOw0fZVTJRzIDSrf337.log) (20.1 KB) ---
**Author:** ![Soviet-Jontex](https://avatars.discourse-cdn.com/v4/letter/s/d78d45/32.png) [@Soviet-Jontex](https://forums.fatsharkgames.com/u/Soviet-Jontex)\ **Post date:** [November 17, 2022, 8:44pm UTC](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175/21 "2022-11-17T20:44:41Z")
**Issue Description:** Trying to log into game from main menu. Says “Processing Inquisitorial Clearance” for some then, then give a Backend Error and cancels the log in. **Steps to Reproduce:** Just happens every time. Won’t let me log in from the main menu. **Platform:** Steam PC **Player ID:** Demi-Socialist Jontex **Approx. Time of Issue & Timezone:** 09:45am 18/11/2022 NZDT **Upload Console Log:** 1. Press the Windows key + R 2. Enter %appdata% within the search input and select ‘OK’ 3. Navigate to AppData\Roaming\Fatshark\Darktide\console\_logs 4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names 5. Upload here [console-2022-11-17-19.30.18-a24d553f-a12e-447b-9b2c-a956eed53235.log](https://forums.fatsharkgames.com/uploads/short-url/ci8StiDY39ZjlWMxQ1z4ewdCbe.log) (69.9 KB) [console-2022-11-17-19.44.55-b189d0fa-b15b-4c5e-bbbe-98a00a245b84.log](https://forums.fatsharkgames.com/uploads/short-url/5eC92SCRHZCBOYXk8JdWgxl2kWm.log) (33.7 KB) [console-2022-11-17-20.00.48-eb271a3a-8f0d-4f04-aa41-946c1a611d5d.log](https://forums.fatsharkgames.com/uploads/short-url/1Yv1OuzDDvPoZPpaHM8PfYkCJDd.log) (25.0 KB) [console-2022-11-17-20.38.30-012e3e46-a255-442f-a9f8-f8dc3dc43f46.log](https://forums.fatsharkgames.com/uploads/short-url/vjJrFI5iSdItw7elPknBmj3b4a.log) (39.4 KB) [console-2022-11-17-20.57.50-55a42be4-2c79-41ad-81a1-371dab76b250.log](https://forums.fatsharkgames.com/uploads/short-url/qIPZosggkDqesx8UqkN7gq3UqIJ.log) (6.4 KB) [Next page](https://forums.fatsharkgames.com/t/known-issue-backend-error/55175.md?page=2)