We are now in the process of repairing everyone’s missing account data. As mentioned before, this process may take a few days to fully complete as each account is being repaired one-by-one.
Why does my account show a Maintenance Mode message?
If you encounter a Maintenance Mode message while attempting to play, this means your account data is currently being repaired! This should only take a few minutes to complete, after which the Maintenance Mode screen will no longer display and you will be able to play Vermintide 2 again - with repaired data!
If there’s any issue, please give me a shout and we’ll assist.
I’ll update again once the process has fully completed for all accounts. Thanks!
Not a final update just yet, but dropping in to say that Stage 3 is nearing completion. We have a small chunk of accounts left to repair data for, and some final sanity checks ahead. Next post from me should hopefully be wrapping this up!
We are thrilled to announce that the data restoration process for all affected accounts is now complete!
What if my account data still seems incorrect?
If you notice any discrepancies in your account data, please don’t hesitate to submit a support ticket through the following link: Submit a Support Ticket
Next Steps:
We will keep a close eye on things as the dust settles. You can rest assured that we are here to support you and will promptly address any concerns that may arise.
Compensation for Affected Players:
As a gesture of our gratitude for your patience during this process, all affected player accounts will receive an in-game gift. More details will be provided soon!
Our sincerest thanks to each of you for your understanding throughout this lengthy process. We’ve learned valuable lessons and have implemented improved safeguarding measures to ensure this doesn’t happen again in the future.
Despite the final update stating that the data restoration is complete, I (and others) still have missing Weaves progress. Can you provide a timeline or estimated date for when this will be fully resolved?
I’ve already submitted a support ticket, but any clarity on when to expect a fix would be greatly appreciated.
On top of the missing Weaves progress I mentioned before, I also can’t play Fortunes of War anymore. I’d have to unlock it again—if that’s even possible—or if it’s just permanently bugged.
Can you clarify if this is being looked into, along with the rest of the missing data?
@Babanuki, sorry for the delayed reply! I’ve been on holiday and just returned. I’ve caught up with our backend developers and progress is being made. We’ve identified some outstanding issues with account data for certain accounts - not everyone is effected. This is due to a combination of data existing before our earliest restore point (2021) and a few oversights.
Here’s a list of what we’re working to correct for relevant accounts:
Complete levels on X difficulty
Complete all act levels with careers
Kill Lords on X difficulty
Number of times a level has been completed
Complete all weaves below highest recorded weave (e.g. 1-49 if 50 is completed)
Complete Belakor challenges
Complete Chaos Wastes expeditions
Complete Chaos Wastes expeditions on X difficulty
Complete Chaos Wastes expeditions with specific god
Most Outcast Engineer and Grail Knight challenges
Collect Fortunes of War runes
Complete Back to Ubersreik specific weapon unlock challenges
Complete Winds of Magic specific weapon unlock challenges
Drachenfels challenges
Collect painting scraps on levels
Complete weaves onboarding
Add missing Keep decorations (though Tomes & Grims may be lost, unfortunately)
The plan is to automate these fixes soon, but a little more work is required and some testing before we full send it.
I can’t provide an ETA currently, but hopefully I’ll know more soon
I’m not sure if this is entirely relevant to the topic, but I have noticed that when I load into the keep, it takes a couple seconds for the game to remember that I have all the difficulties unlocked. If I’m too fast to open the quick play menu, it shows Veteran as being selected, and if I try to change the difficulty, Champion and above are shown as locked for a moment before it gets fixed.
I don’t think I remember this happening before, so I’m not sure if the backend is being lazy or what.
Hm that’s unusual - everything should be loaded at that point, from backend and disk. Could you please provide a console log from a session this occurs so we can take a look?
I’m just checking in regarding the ongoing account data and progression loss issue that began back in November 2024. The last reply from the dev team was on February 24, 2025, where it was mentioned that the problems had been identified and that fixes were being worked on, with additional testing required before deployment.
Since quite some time has passed since that update, it would be great to hear anything at all about the current status—just so we know where things stand. The issue is still affecting a number of players, myself included.
Also, I wanted to point out that the forum thread is currently marked as “solved,” but the issue is very much still ongoing. It might be worth reconsidering that status to avoid confusion for others who are still impacted.
Thanks again for your work on this. Hoping for some news soon.
@Babanuki, apologies for the delayed comms again! Afaik, fixes are still being worked on, and we have now conducted a couple of independent “test fixes” to resolve some of these data issues for a couple of players.
I’ll check-in with our backend developers to get an idea of where everything is at overall and what’s next, and I’ll post a more official update here soon.
Also, good shout on the ‘solved’ status. I’ll remove this while we’re still ironing out these last issues. Thanks!
Update:
I’ve caught up with our backend developers, and we’re planning to run another script with further account data fixes for all accounts still affected. This should straighten out any final discrepancies with Okri’s Challenge data, some DLC unlocks, Weaves onboarding and Keep decorations issues.
We’re in the final stages of prep now, with a few last touches to an additional backup required before we can full send it.
As always, we appreciate everyone’s patience with these fixes. I’ll update again as soon as I know more. Thanks!
Update:
Hey all, the remaining account data fixes are now underway! Our backend developers have begun restoring the final segments of incorrect/missing account data. We’re starting slow, and implementing these fixes to accounts in batches, just to ensure there are no issues - but so far so good!
This will take some time to complete, likely a couple of weeks, as we’re going to run the repair script against all accounts that were affected by the original data wipe issue for good measure.
I’ll provide an update again once our backend developers confirm the process is complete. If anything funky changes that you believe to be an issue/incorrect for your account, please let me know and we will assist.
I decided to boot up V2 after some years and I lost progress. I am quite sure I played 100 matches on Champion and above with all careers, but 100% sure for all Victor’s careers, but I have no longer have those Okri challenges unlocked.
@harlekein our backend developer has been able to review your account - which does appear to be correct. They checked the following:
Imported account data to another account. Compared before/after running a stat restoration script, which didn’t change anything. Same amount of challenges are completed/claimed. Looks the same in the mission select UI
All levels (except a few of the DLC ones) are marked as completed on Champion/Legend
The challenges look good. E.g. some are at ~30% done, some at 10% etc . Nothing obviously wrong or appearing reset; like everything being at 0.
Looked at ~20 rewards that weren’t completed that granted cosmetics. None of the cosmetics found to be present in the inventory; which could have suggested a reset challenge.
Unfortunately, based on our findings there isn’t anything further we would be able to do here. Sorry!
Update:
Hi all! Apologies that it’s been some time since my last update. We are still running the data restoration script for accounts; though progress has been a little slower than we had hoped.
There isn’t much to say currently, other than thank you for patience as always and hopefully I’ll be posting another update soon to say everything is complete
@everyone
At long last, a final final update! The extended data repairs are now complete for all player accounts
This is the last automated batch of data repairs we’ll be conducting for affected accounts, as we’ve now restored all data that we possibly can. However, if anyone runs into any issues or believes that something is still amiss with your account data, please reach out to us here, and we’ll investigate on a case-by-case basis.
We appreciate this second pass took longer than initially planned, and that comms have been spaced further apart. Thank you all one last time for your incredible patience and understanding during this time.
Honestly, just wanted to say a big thank you to the team. Yeah, it took quite a while, longer than we all expected, but the fact that you didn’t just forget about us and actually followed through means a lot. You kept your word, and that’s rare these days.
Appreciate the work and the transparency. Thanks again for seeing it through to the end.
