Hey all.
An update on the current situation - apologies for the wait again.
Our Backend Service Provider have now confirmed that they are unable to restore/provide us with a snapshot of the missing account data, sadly. Though, we would like to reassure you that after working on this issue with them, new measures are in place that should a similar issue arise in future (we certainly hope not!) that we will have the necessary data backups in place.
What does this mean?
We will be proceeding with our plan B to restore the missing account data.
What will you be doing?
Our backend developers will be working alongside our analytics team to rebuild the missing account data ourselves, and then merge this into your current account data.
How long will this take?
It’s difficult to give an ETA currently, as our teams are planning the most effective way to proceed, and it is a lot of account data. We’ll hopefully have a clearer idea of this soon, and will continue to communicate on the issue as regularly as we can.
Is it safe to continue playing on my account with missing progression?
Yes. We will be merging the missing account data into your current data - so any recent progress should be kept.
Are there any risks?
There is a small risk that merging the missing account data with current account data may lead to some slight discrepancies and cause minor elements of recent progression to be lost. Though, this would be far less than the current missing progression, and we will do our best to assist anyone should this happen. Though, we will be doing all we can to best avoid this.
Thank you for your patience and understanding.