# Imperial edition items not received

**URL:** <https://forums.fatsharkgames.com/t/imperial-edition-items-not-received/109857>\
**Category:** Technical Support\
**Tags:** acknowledged\
**Created:** [June 26, 2025, 7:31pm UTC](https://forums.fatsharkgames.com/t/imperial-edition-items-not-received/109857 "2025-06-26T19:31:59Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Sergej910](https://avatars.discourse-cdn.com/v4/letter/s/ac8455/32.png) [@Sergej910](https://forums.fatsharkgames.com/u/Sergej910)\
**Post date:** [June 26, 2025, 7:31pm UTC](https://forums.fatsharkgames.com/t/imperial-edition-items-not-received/109857/1 "2025-06-26T19:31:59Z")

</div>

### Issue Type (Required):

Imperial Edition, Pre-Order Beta/Bonus Rewards & Devoted Rejects Pack

### Issue Description (Required):

Bought the Imperial edition, didn’t receive the items, and it doesn’t show on steam purchase history, yet it has withdrawn from my bank account and is in the purchase history there.

### [PC] Do You Use Mods? (Optional):

No, I don’t use mods

---

<div class="post-metadata">

**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\
**Post date:** [June 27, 2025, 10:57am UTC](https://forums.fatsharkgames.com/t/imperial-edition-items-not-received/109857/2 "2025-06-27T10:57:39Z")

</div>

Hi @Sergej910,

As the Imperial Edition is not showing in your Steam purchase history, but the transaction appears in your bank account I recommend contacting Steam support regarding the issue - as this is something they will need to assist with:

> **[Steam Support](https://help.steampowered.com/en/)**
>
> Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.

Thanks!