# I bought the 5 dollar aquila welcome pack but didn't receive them

**URL:** <https://forums.fatsharkgames.com/t/i-bought-the-5-dollar-aquila-welcome-pack-but-didnt-receive-them/127182>\
**Category:** Technical Support\
**Tags:** acknowledged\
**Created:** [November 5, 2026, 2:11am UTC](https://forums.fatsharkgames.com/t/i-bought-the-5-dollar-aquila-welcome-pack-but-didnt-receive-them/127182 "2026-11-05T02:11:27Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![wasnotable](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/wasnotable/32/121653_2.png) [@wasnotable](https://forums.fatsharkgames.com/u/wasnotable)\
**Post date:** [November 5, 2026, 2:11am UTC](https://forums.fatsharkgames.com/t/i-bought-the-5-dollar-aquila-welcome-pack-but-didnt-receive-them/127182/1 "2026-11-05T02:11:27Z")

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### Issue Type (Required):

Purchases & Aquilas

### Issue Description (Required):

I bought the aquila welcome pack about 3 hours ago, and I haven’t received them in game.

### [PC] Do You Use Mods? (Optional):

No, I don’t use mods

### Reproduction Rate (Required):

Once

### Platform (Required):

PC - Microsoft Store

### Player ID (Optional):

HOSKINSR

### Upload Supporting Evidence (Optional):

 ![Screenshot 2026-11-04 194857.png](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/c/a/caa07024847a5b555748b3c25cd366975017028c.png)

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**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\
**Post date:** [November 5, 2026, 6:01pm UTC](https://forums.fatsharkgames.com/t/i-bought-the-5-dollar-aquila-welcome-pack-but-didnt-receive-them/127182/2 "2026-11-05T18:01:38Z")

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@wasnotable I’ve requested for one of our backend developers to look into this. I’ll be in touch once I’ve received a response from them. Thanks!

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<div class="post-metadata">

**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\
**Post date:** [November 6, 2026, 11:02am UTC](https://forums.fatsharkgames.com/t/i-bought-the-5-dollar-aquila-welcome-pack-but-didnt-receive-them/127182/3 "2026-11-06T11:02:55Z")

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Hi @wasnotable

Our backend developers have asked if you perhaps purchased the Aquilas Welcome Offer pack while signed-in to a different Xbox account? A mis-matched account purchase may explain this.

Or, if you play using Family Share?

When checking your account data, your account doesn’t seem to show any interaction with the store.

Please let us know, thanks!