# Game won't start, black screen into game crashing

**URL:** <https://forums.fatsharkgames.com/t/game-wont-start-black-screen-into-game-crashing/90641>\
**Category:** Technical Support\
**Tags:** acknowledged\
**Created:** [January 10, 2024, 12:29pm UTC](https://forums.fatsharkgames.com/t/game-wont-start-black-screen-into-game-crashing/90641 "2024-01-10T12:29:58Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Kroq](https://avatars.discourse-cdn.com/v4/letter/k/5daacb/32.png) [@Kroq](https://forums.fatsharkgames.com/u/Kroq)\
**Post date:** [January 10, 2024, 12:29pm UTC](https://forums.fatsharkgames.com/t/game-wont-start-black-screen-into-game-crashing/90641/1 "2024-01-10T12:29:58Z")

</div>

**Issue Description:**  
I’ve been wanted to replay this game after quiet some times not playing.

But when trying to start the game, i get a black screen into game crashing. Could use some help to be able to play again.

## **Crash Report (If Applicable):** [Please see instructions on how to provide a crash report in the pinned Topic] GUID: 6a1f241d-e6f6-4253-bb50-1f87e6bf8e68 Log File: Info Type:

* * *

**Error Displayed (If Applicable):**

**Steps to Reproduce:**

**Map Name (If Applicable):**

**Platform:**  
[Steam/Xbox/PlayStation]

**Player ID:**

**Approx. Time of Issue & Timezone:**

**Reproduction Rate:**  
Once - Rare (\<10%) - Unusual (\<25%) - Common (\<50%) - Often (\<75%) - Constant (100%)

* * *

**Upload Supporting Evidence:**  
[Screenshots, recordings, links to Twitch VODs, etc.]

**Upload Console Log:**

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Vermintide 2\console\_logs
4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
5. Upload here  
[Log version] 1  
[Session] 6a1f241d-e6f6-4253-bb50-1f87e6bf8e68  
UTC time stamps  
12:18:13.301 [Application] STARTUP: setup\_crash\_report, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 2988  
12:18:13.301 [Application] STARTUP: DLCList::setup, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 3000  
12:18:13.301 [Application] STARTUP: setup\_timer, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 3003  
12:18:13.301 [Application] STARTUP: make system\_info, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 3009  
12:18:13.301 [Application] STARTUP: setup\_jobs, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 3012  
12:18:13.301 [Application] STARTUP: setup\_resources, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 3014  
12:18:13.311 [RazerChroma] Setup Razer Chroma resources  
12:18:13.311 [Application] STARTUP: setup\_imgui, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 3017  
12:18:13.311 [Application] STARTUP: setup\_window, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 3023  
12:18:13.315 [Window] Window =\> active  
12:18:13.324 [Application] STARTUP: make game, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 3046  
12:18:13.325 [Application] STARTUP: init steam, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 3051  
12:18:13.327 warning: [EAC] ClientAuth can’t be created because CreateClientAuth failed  
12:18:13.468 warning: [EAC] Client can’t be created because CreateGameClient failed  
12:18:13.469 [Application] STARTUP: setup renderer, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 3060  
12:18:13.827 [D3DRenderDevice] choosing adapter: 0 (NVIDIA GeForce GTX 1660 SUPER)  
12:18:14.036 [AFTERMATH] Initialized Aftermath  
12:18:14.039 [Application] STARTUP: setup input, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 3062  
12:18:14.155 [Application] STARTUP: setup physics, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 3068  
12:18:14.156 [Application] STARTUP: config renderer, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 3071  
12:18:14.398 [Application] STARTUP: setup boot packages, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 3074  
12:18:14.452 error: [ResourcePackage] Synchronous package load of ‘#ID[e4a1e23d]’. This is a blocking action and should be avoided.  
12:18:16.378 [Application] STARTUP: setup physics properties, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 3076  
12:18:16.378 [Application] STARTUP: setup network, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 3078  
12:18:16.378 [Application] STARTUP: setup\_save, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 3082  
12:18:16.378 [Save] Save dir: `C:\Users\Utilisateur\AppData\Roaming\fatshark\Vermintide 2`  
12:18:16.379 [Application] STARTUP: setup entities, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 3095  
12:18:16.379 [Application] STARTUP: game init, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 3116  
12:18:16.381 [LightFX] Loaded DLL.  
12:18:16.381 [LightFX] Init()  
12:18:16.389 [RazerChroma] Setup Razer Chroma  
12:18:16.392 [LightFX] LightFX failed to initialize  
12:18:16.399 [Lua] boot.lua start, os clock: 3.9130000000000003  
12:18:16.399 [Lua] Active feature-flags:  
12:18:16.399 [Application] TAGS: \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*  
12:18:16.399 [Application] DEBUG\_catch\_networked\_flow\_node\_dupes - TRUE  
12:18:16.399 [Application] DEBUG\_validate\_unit\_storage - TRUE  
12:18:16.399 [Application] FEATURE\_balance - TRUE  
12:18:16.399 [Application] FEATURE\_cosmetic\_items\_refactoring - TRUE  
12:18:16.399 [Application] FEATURE\_cosmetics\_2023\_q2 - TRUE  
12:18:16.399 [Application] FEATURE\_cosmetics\_2023\_q4 - TRUE  
12:18:16.399 [Application] FEATURE\_dlss\_menu\_settings - TRUE  
12:18:16.399 [Application] FEATURE\_encampments - TRUE  
12:18:16.399 [Application] FEATURE\_flash\_window\_on\_game\_start - TRUE  
12:18:16.399 [Application] FEATURE\_fsr2\_menu\_settings - TRUE  
12:18:16.399 [Application] FEATURE\_geheimnisnacht\_2023 - TRUE  
12:18:16.399 [Application] FEATURE\_global\_shader\_flags - TRUE  
12:18:16.399 [Application] FEATURE\_gotwf - TRUE  
12:18:16.399 [Application] FEATURE\_infighting - TRUE  
12:18:16.399 [Application] FEATURE\_karak\_1 - TRUE  
12:18:16.399 [Application] FEATURE\_karak\_2 - TRUE  
12:18:16.399 [Application] FEATURE\_karak\_3 - TRUE  
12:18:16.399 [Application] FEATURE\_necromancer - TRUE  
12:18:16.399 [Application] FEATURE\_necromancer\_6\_1\_talent\_tweak - TRUE  
12:18:16.399 [Application] FEATURE\_necromancer\_potion\_keybind - TRUE  
12:18:16.399 [Application] FEATURE\_ps\_pad - TRUE  
12:18:16.399 [Application] FEATURE\_split\_1p\_statemachine - TRUE  
12:18:16.399 [Application] FEATURE\_string\_format\_validator - TRUE  
12:18:16.399 [Application] FEATURE\_toggleable\_weapon\_trails - TRUE  
12:18:16.399 [Application] FEATURE\_transient\_packages - TRUE  
12:18:16.399 [Application] FEATURE\_twitch\_qol - TRUE  
12:18:16.399 [Application] PLATFORM\_win32 - TRUE  
12:18:16.399 [Application] PROTOTYPE\_elven\_magic\_bow - TRUE  
12:18:16.399 [Application] PROTOTYPE\_pet\_enumerator\_ui - TRUE  
12:18:16.399 [Application] SUBTRACT\_PACKAGES\_ON\_MORRIS\_LEVELS - TRUE  
12:18:16.399 [Application] \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*  
12:18:16.399 [Lua]  
12:18:16.399 [Lua] Boot:setup() entered. time: 0 os-clock: 3.9130000000000003  
12:18:16.399 [Lua] — CPU  
CPU: AMD Ryzen 5 3600 6-Core Processor  
Vendor: AuthenticAMD  
Logical processors: 12  
Family: 8:15, Model: 7:1  
Type: 0, Stepping: 0  
Features: SSE SSE2 SSE3 SSSE3 SSE4.1  
Feature bits:  
EBX: 00000011 00001100 00001000 00000000  
ECX: 01111110 11011000 00110010 00001011  
EDX: 00010111 10001011 11111011 11111111  
— Memory  
Physical Total: 16332MB  
Available: 7057MB  
— OS  
Windows version 10.0 build 9200, 64 bit  
Windows 10  
Machine ID 15b39eec-0727-445f-ab6c-323377456eef  
— Graphics  
Graphics card: NVIDIA GeForce GTX 1660 SUPER (DirectX 11.0, 5981MB) Driver version: 54633  
Graphics card: Microsoft Basic Render Driver (DirectX 11.0, 0MB)  
— Network  
Network interface: Realtek Gaming GbE Family Controller (IPv4, IPv6)  
— Input  
Input device: Mouse (18.1): Souris  
Input device: Keyboard (19.4): Clavier  
Input device: Generic (17.0): AlienFx Backlight  
Input device: Generic (17.0): USB OPTICAL MOUSE  
Input device: Generic (17.0): Alienware TactX ™ Keyboard  
Input device: Generic (17.0): ITE Device(8595)  
Input device: Gamepad (21.2): Wireless controller  
Input device: Generic (17.0): USB Audio Device  
— Volume  
Volume for path ‘..\binaries..\bundle’ is on SSD

12:18:16.400 [Application] STARTUP: pre update loop, File: D:\a\d\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\runtime\application\application.cpp, Line: 3472  
12:18:32.636 \<\>Deadlock detected. Update was not called for 15 seconds. You need to supply a crash dump or a crashify link in the report since the callstack for this crash is irrelevant.\<\>  
\<\>  
{00007ff7ed110000, 0128d000, 6579ac31, 44cb187a-b6e7-41ac-b46f-7b95246133c7, 00000001, D:\a\w\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\engine\win64\release\vermintide2.pdb}  
{00007ff8b7bd0000, 001f8000, 9b64aa6f, a372a05a-dcaa-11ca-41fd-4a931ab93bb3, 00000001, ntdll.pdb}  
{00007ff8b6e00000, 000bd000, 9ec9da27, b07c9779-2b43-9abc-0df8-3499536c7ae5, 00000001, kernel32.pdb}

0x00007ff7ed110000:0x00000000002ed60d  
0x00007ff7ed110000:0x00000000002edf4c  
0x00007ff7ed110000:0x000000000030ec1d  
0x00007ff7ed110000:0x0000000000312442  
0x00007ff8b6e00000:0x0000000000017344 BaseThreadInitThunk  
0x00007ff8b7bd0000:0x00000000000526b1 RtlUserThreadStart  
\<\>  
\<\>1\<\</Crash version\>\>  
\<\>Deadlock detector\<\</Thread name\>\>  
\<\>win32\<\>  
\<\>c2399880ee4cb8462d1e7831936517f7551501d2\<\</Build identifier\>\>  
\<\>release\<\</Build type\>\>  
\<\>local\<\</Engine build id\>\>  
\<\>Developer Build (1.3.5.18613)\<\</Product version\>\>  
\<\>6a1f241d-e6f6-4253-bb50-1f87e6bf8e68\<\>  
\<\>— CPU  
CPU: AMD Ryzen 5 3600 6-Core Processor  
Vendor: AuthenticAMD  
Logical processors: 12  
Family: 8:15, Model: 7:1  
Type: 0, Stepping: 0  
Features: SSE SSE2 SSE3 SSSE3 SSE4.1  
Feature bits:  
EBX: 00000011 00001100 00001000 00000000  
ECX: 01111110 11011000 00110010 00001011  
EDX: 00010111 10001011 11111011 11111111  
— Memory  
Physical Total: 16332MB  
Available: 7057MB  
— OS  
Windows version 10.0 build 9200, 64 bit  
Windows 10  
Machine ID 15b39eec-0727-445f-ab6c-323377456eef  
— Graphics  
Graphics card: NVIDIA GeForce GTX 1660 SUPER (DirectX 11.0, 5981MB) Driver version: 54633  
Graphics card: Microsoft Basic Render Driver (DirectX 11.0, 0MB)  
— Network  
Network interface: Realtek Gaming GbE Family Controller (IPv4, IPv6)  
— Input  
Input device: Mouse (18.1): Souris  
Input device: Keyboard (19.4): Clavier  
Input device: Generic (17.0): AlienFx Backlight  
Input device: Generic (17.0): USB OPTICAL MOUSE  
Input device: Generic (17.0): Alienware TactX ™ Keyboard  
Input device: Generic (17.0): ITE Device(8595)  
Input device: Gamepad (21.2): Wireless controller  
Input device: Generic (17.0): USB Audio Device  
— Volume  
Volume for path ‘..\binaries..\bundle’ is on SSD  
\<\</System Information\>\>  
\<\>C:\Users\Utilisateur\AppData\Roaming\fatshark\Vermintide 2\console\_logs\console-2024-01-10-12.18.13-6a1f241d-e6f6-4253-bb50-1f87e6bf8e68.log\<\</Console Log\>\>  
\<\>C:\Users\Utilisateur\AppData\Roaming\fatshark\Vermintide 2\crash\_dumps\crash\_dump-2024-01-10-12.18.13-6a1f241d-e6f6-4253-bb50-1f87e6bf8e68.dmp\<\</Crash Dump\>\>  
\<\>  
Memory  
Total: 16332 MB  
Available: 16050 MB  
Used: 282 MB  
Peak Used: 1036 MB  
Debug Memory  
Total: 0 MB  
Available: 0 MB  
Used: 0 MB  
Peak: 0 MB  
Page File Memory  
Total: 26572 MB  
Used: 1959 MB  
Peak: 2641 MB  
\<\</Memory Status\>\>  
\<\>  
{00007ff7ed110000, 0128d000, 6579ac31, 44cb187a-b6e7-41ac-b46f-7b95246133c7, 00000001, D:\a\w\vt2-stingray\vt2\release\gotwf\_balance\_2023\_11\_14\engine\win64\release\vermintide2.pdb}  
{00007ff8b7bd0000, 001f8000, 9b64aa6f, a372a05a-dcaa-11ca-41fd-4a931ab93bb3, 00000001, ntdll.pdb}  
{00007ff8b6e00000, 000bd000, 9ec9da27, b07c9779-2b43-9abc-0df8-3499536c7ae5, 00000001, kernel32.pdb}

0x00007ff7ed110000:0x00000000004fce2a  
0x00007ff7ed110000:0x00000000004f35c2  
0x00007ff7ed110000:0x00000000002c14c1  
0x00007ff7ed110000:0x00000000002c014c  
0x00007ff7ed110000:0x0000000000032c73  
0x00007ff7ed110000:0x000000000003268c  
0x00007ff7ed110000:0x00000000000224cf  
0x00007ff7ed110000:0x0000000000022c09  
0x00007ff7ed110000:0x0000000000023029  
0x00007ff7ed110000:0x00000000004ff6df  
0x00007ff8b6e00000:0x0000000000017344 BaseThreadInitThunk  
0x00007ff8b7bd0000:0x00000000000526b1 RtlUserThreadStart  
\<\>  
\<\>  
RazerChroma  
CrashMonitor  
navigation  
cjson  
lcurl  
rule database  
tobii\_eyetracking\_plugin  
wwise\_plugin  
\<\>  
[Log end]

**Upload user\_settings.config:**

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Vermintide 2
4. Locate the user\_settings.config in this directory
5. Upload here

---

<div class="post-metadata">

**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\
**Post date:** [January 10, 2024, 1:49pm UTC](https://forums.fatsharkgames.com/t/game-wont-start-black-screen-into-game-crashing/90641/2 "2024-01-10T13:49:44Z")

</div>

Hi @Kroq,

Sorry to hear this.

I can see you’re running into a Deadlock type crash, with some unusual references to ‘scepad’. Are you using a PlayStation controller or other controller?

If so, can you ensure any software for that is up-to-date.

Failing this, can you try disabling your controller and see if the issue persists?

---

<div class="post-metadata">

**Author:** ![Kroq](https://avatars.discourse-cdn.com/v4/letter/k/5daacb/32.png) [@Kroq](https://forums.fatsharkgames.com/u/Kroq)\
**Post date:** [January 10, 2024, 1:57pm UTC](https://forums.fatsharkgames.com/t/game-wont-start-black-screen-into-game-crashing/90641/3 "2024-01-10T13:57:42Z")

</div>

Hello,

Thanks for the answer, i was using a basic controler, i’ve switched it for an xbox one and the game works perfectly now.

Thanks for helping !

---

<div class="post-metadata">

**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\
**Post date:** [January 10, 2024, 2:49pm UTC](https://forums.fatsharkgames.com/t/game-wont-start-black-screen-into-game-crashing/90641/4 "2024-01-10T14:49:00Z")

</div>

Glad to hear that! Happy rat bashing 😁

---

<div class="post-metadata">

**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/3/1/319a2f41b73f03a4d9360defbe43058888a33c8c.png) [@system](https://forums.fatsharkgames.com/u/system)\
**Post date:** [January 17, 2024, 2:49pm UTC](https://forums.fatsharkgames.com/t/game-wont-start-black-screen-into-game-crashing/90641/5 "2024-01-17T14:49:54Z")

</div>

Closed on January 17, 2024, 2:49pm UTC

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.