# Game won't open after selcting Play on the launcher **URL:** \ **Category:** Technical Support\ **Tags:** acknowledged\ **Created:** [June 2, 2023, 11:02am UTC](https://forums.fatsharkgames.com/t/game-wont-open-after-selcting-play-on-the-launcher/80655 "2023-06-02T11:02:12Z")\ **Posts on this page:** 15\ **Page:** 2
**Author:** ![MetalTigerlily](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MetalTigerlily](https://forums.fatsharkgames.com/u/MetalTigerlily)\ **Post date:** [July 6, 2023, 5:19pm UTC](https://forums.fatsharkgames.com/t/game-wont-open-after-selcting-play-on-the-launcher/80655/21 "2023-07-06T17:19:02Z")
Just as a quick update, the reinstall still didn’t fix it. I did however notice this when looking at my task manager. I’m not fully savvy on software however, so I don’t know if this is helpful information. ![image](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/d/8/d87df548c61c48ca7b726ea64f80e5ec95a74cd6.png) ---
**Author:** ![MetalTigerlily](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MetalTigerlily](https://forums.fatsharkgames.com/u/MetalTigerlily)\ **Post date:** [July 26, 2023, 2:56pm UTC](https://forums.fatsharkgames.com/t/game-wont-open-after-selcting-play-on-the-launcher/80655/22 "2023-07-26T14:56:05Z")
I got the energy back to give this another try. Thought I’d provide another launcher log to see if it provides any more info, and also inform you that if I go through the launcher when nothing happens, without stopping the game on Steam I then went to open the game manually from the Steamapp “Binaries” folder (The one marked Darktide.exe). At that point the game _does_ load, but it then meets the expected “Backend Error, Error Signing In” popup. So… My pc can load and run it, but there’s a lockup somewhere between the launcher and the actual game. [darktide\_launcher.log](https://forums.fatsharkgames.com/uploads/short-url/cu5QCi05nBdzEKimo3JuYXkHixg.log) (75.5 KB) ---
**Author:** ![MetalTigerlily](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MetalTigerlily](https://forums.fatsharkgames.com/u/MetalTigerlily)\ **Post date:** [August 5, 2023, 10:49pm UTC](https://forums.fatsharkgames.com/t/game-wont-open-after-selcting-play-on-the-launcher/80655/23 "2023-08-05T22:49:02Z")
Attempted a reinstall with the game going to the same Hard Drive as my Operating System, and the Fatshark AppData Roaming file. Sadly no joy with that. ---
**Author:** ![MetalTigerlily](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MetalTigerlily](https://forums.fatsharkgames.com/u/MetalTigerlily)\ **Post date:** [September 14, 2023, 11:28pm UTC](https://forums.fatsharkgames.com/t/game-wont-open-after-selcting-play-on-the-launcher/80655/24 "2023-09-14T23:28:45Z")
> [@Darktide not launching properly](https://forums.fatsharkgames.com/t/darktide-not-launching-properly/82586/10): > > My apologies for the delay on this. Could you please navigate to your Darktide AppData using the instructions below, and delete the 3 items pictured underneath: Press the Windows key + R Enter %appdata% within the search input and select ‘OK’ Navigate to AppData\Roaming\Fatshark\Darktide Delete the items pictured below: [image] Attempt to re-launch Darktide as normal I attempted this myself, but I don’t actually have the items in the attached picture. Instead I just have this: ![image](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/8/5/85e08e21c02e88831a3aec8fe5ea01668eb3c40f.png) ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [September 15, 2023, 8:42am UTC](https://forums.fatsharkgames.com/t/game-wont-open-after-selcting-play-on-the-launcher/80655/25 "2023-09-15T08:42:05Z")
It is a shot in the dark, but back to the monitor theory - are they for sure connected to your dedicated, as opposed to your integrated GPU ports? ---
**Author:** ![MetalTigerlily](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MetalTigerlily](https://forums.fatsharkgames.com/u/MetalTigerlily)\ **Post date:** [September 15, 2023, 10:19am UTC](https://forums.fatsharkgames.com/t/game-wont-open-after-selcting-play-on-the-launcher/80655/26 "2023-09-15T10:19:52Z")
Sorry, I’m confused. Do you mean you want me to connect my monitor to the Motherboard port instead? I gave that a try and it wouldn’t recognise my main monitor, as my CPU doesn’t have an integrated GPU. I plugged my monitor into a different port on my GPU when I reconnected it, though, and sadly it has had no effect. ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [September 15, 2023, 10:31am UTC](https://forums.fatsharkgames.com/t/game-wont-open-after-selcting-play-on-the-launcher/80655/27 "2023-09-15T10:31:46Z")
Oh, if there’s no integrated GPU, no need. I’m not sure why else it would be having an issue with monitor detection - I’ll have a think on this. ---
**Author:** ![MetalTigerlily](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MetalTigerlily](https://forums.fatsharkgames.com/u/MetalTigerlily)\ **Post date:** [September 15, 2023, 10:33am UTC](https://forums.fatsharkgames.com/t/game-wont-open-after-selcting-play-on-the-launcher/80655/28 "2023-09-15T10:33:49Z")
Currently with the game “running” after I select play, it sits here in Background Processes. ![image](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/a/e/aecd4f827e67730b87d4e36984cd9575555dfed8.jpeg) ![image](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/c/9/c976a6cb1f97ed6c548c4902e8f837d2068867ab.jpeg) ---
**Author:** ![MetalTigerlily](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MetalTigerlily](https://forums.fatsharkgames.com/u/MetalTigerlily)\ **Post date:** [September 15, 2023, 10:35am UTC](https://forums.fatsharkgames.com/t/game-wont-open-after-selcting-play-on-the-launcher/80655/29 "2023-09-15T10:35:18Z")
For what it’s worth, I have a two monitor setup, and the second monitor is an old TV with an esoteric resolution (1460x768). I’ve tried playing the game with that second monitor disconnected before, but I don’t know if that’s the reason it might flag as a monitor issue for you and the team? ---
**Author:** ![MetalTigerlily](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MetalTigerlily](https://forums.fatsharkgames.com/u/MetalTigerlily)\ **Post date:** [October 4, 2023, 3:14pm UTC](https://forums.fatsharkgames.com/t/game-wont-open-after-selcting-play-on-the-launcher/80655/30 "2023-10-04T15:14:18Z")
Tried loading the game up today after installing the new update. Sadly no change. I’m tempted to see if deleting my save file will affect things. There’s no way to bypass the launcher is there? I know loading the game via the .exe file makes it load, but I obviously can’t log in after that. ---
**Author:** ![MetalTigerlily](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MetalTigerlily](https://forums.fatsharkgames.com/u/MetalTigerlily)\ **Post date:** [November 13, 2023, 6:17pm UTC](https://forums.fatsharkgames.com/t/game-wont-open-after-selcting-play-on-the-launcher/80655/31 "2023-11-13T18:17:17Z")
Well, I decided to try and get the game working again. Stupid question: This line in my launcher log at the end refers to an Index. It’s not referring to the Valve Index, is it? 06:03:10.019 [Launcher] [Launch Game] [ShaderCacheBuilder] Executing darktide\_shader\_cache\_builder.exe with args: -i “D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\shader\_cache\bundled\_shader\_cache.hans” -o “C:\Users\tinbl\AppData\Roaming\Fatshark\Darktide\shader\_cache.hans” -device-index 0 ---
**Author:** ![jauroth](https://avatars.discourse-cdn.com/v4/letter/j/ba8739/32.png) [@jauroth](https://forums.fatsharkgames.com/u/jauroth)\ **Post date:** [November 16, 2023, 11:59am UTC](https://forums.fatsharkgames.com/t/game-wont-open-after-selcting-play-on-the-launcher/80655/32 "2023-11-16T11:59:27Z")
how did you fix the issue ? ---
**Author:** ![MetalTigerlily](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MetalTigerlily](https://forums.fatsharkgames.com/u/MetalTigerlily)\ **Post date:** [November 20, 2023, 11:48pm UTC](https://forums.fatsharkgames.com/t/game-wont-open-after-selcting-play-on-the-launcher/80655/33 "2023-11-20T23:48:50Z")
I didn’t/haven’t. I’m still waiting on FatsharkJuila to respond to me… I’ve kinda given up on ever being able to play the game again at this point. ---
**Author:** ![MetalTigerlily](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MetalTigerlily](https://forums.fatsharkgames.com/u/MetalTigerlily)\ **Post date:** [November 30, 2023, 4:24pm UTC](https://forums.fatsharkgames.com/t/game-wont-open-after-selcting-play-on-the-launcher/80655/34 "2023-11-30T16:24:00Z")
I finally found a fix (I think), thanks to @Grendyls-Top-Guy posting elsewhere. > [@Launcher / game does not load](https://forums.fatsharkgames.com/t/launcher-game-does-not-load/88160/5): > > I got it working fine now. I hope it works for you, but if you’re on Windows 10 go to your Settings, go to Display, at the bottom open Graphics settings, then click browse and open Steam\>steamapps\>common\>Warhammer 40,000 DARKTIDE\>binaries and then select Darktide and add it to the list. Click on it and select Options and then select High Performance. Worked immediately for me I hope it does for you too! slight_smile “if you’re on Windows 10 go to your Settings, go to Display, at the bottom open Graphics settings, then click browse and open Steam\>steamapps\>common\>Warhammer 40,000 DARKTIDE\>binaries and then select Darktide and add it to the list. Click on it and select Options and then select High Performance.” @FatsharkJulia This tip may need to be added to your current troubleshooting tips. @jauroth I hope this helps. ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [November 30, 2023, 5:02pm UTC](https://forums.fatsharkgames.com/t/game-wont-open-after-selcting-play-on-the-launcher/80655/35 "2023-11-30T17:02:48Z")
Never would have come to that conclusion! What a discovery! Thank you for letting us know - I’ll add it to the article tomorrow 🙂 [Previous page](https://forums.fatsharkgames.com/t/game-wont-open-after-selcting-play-on-the-launcher/80655.md?page=1)