# Game Crashing upon Launch

**URL:** <https://forums.fatsharkgames.com/t/game-crashing-upon-launch/58308>\
**Category:** Technical Support\
**Tags:** acknowledged\
**Created:** [November 22, 2022, 2:24am UTC](https://forums.fatsharkgames.com/t/game-crashing-upon-launch/58308 "2022-11-22T02:24:43Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![CodeDoom](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@CodeDoom](https://forums.fatsharkgames.com/u/CodeDoom)\
**Post date:** [November 22, 2022, 2:24am UTC](https://forums.fatsharkgames.com/t/game-crashing-upon-launch/58308/1 "2022-11-22T02:24:43Z")

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We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

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**Issue Description:**  
Receive immediate error right after launching the game and building shader cache I receive a GUID dialog box in launcher.  
No firewall/no antivirus/ latest drivers/windows update

## **Crash Report (If Applicable):** GUID: 041a110d-3b23-4af0-9b77-70f7e61a2de0 Log File: Info Type:

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**Steps to Reproduce:**

1. Start launcher
2. Launch game
3. Crash
4. Receive Crash Report (copied in thread below)

**Platform:**  
Steam

**Player ID:**  
SteamID: [Steam Community :: RuAnimal by Coco](https://steamcommunity.com/id/Ruanimal/)

**Approx. Time of Issue & Timezone:**  
11/21/2022 @ 6:00 P.M.

**Reproduction Rate:**  
Constant (100%)

**Upload Console Log:**

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide\console\_logs
4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
5. Upload here

[console-2022-11-22-02.14.43-041a110d-3b23-4af0-9b77-70f7e61a2de0.log](https://forums.fatsharkgames.com/uploads/short-url/vttifCVjx2iw5wU5bkPlZrRJJQs.log) (7.2 KB)

**Upload darktide\_launcher.log:**

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide
4. Locate the darktide\_launcher.log in this directory
5. Upload here

[darktide\_launcher.log](https://forums.fatsharkgames.com/uploads/short-url/iExzmS4xPjjg0HBtRORdtRMep2m.log) (677.3 KB)

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<div class="post-metadata">

**Author:** ![Satoru](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/satoru/32/2539_2.png) [@Satoru](https://forums.fatsharkgames.com/u/Satoru)\
**Post date:** [November 22, 2022, 2:55am UTC](https://forums.fatsharkgames.com/t/game-crashing-upon-launch/58308/2 "2022-11-22T02:55:47Z")

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What anti-virus product are you using? This looks like you’ll need to add whitelisting for the game as EAC seems to be crashing due to your anti-virus. Try disabling your anti-virus entirely if whitelisting isnt’ working

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<div class="post-metadata">

**Author:** ![CodeDoom](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@CodeDoom](https://forums.fatsharkgames.com/u/CodeDoom)\
**Post date:** [November 22, 2022, 2:59am UTC](https://forums.fatsharkgames.com/t/game-crashing-upon-launch/58308/3 "2022-11-22T02:59:16Z")

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Disabled both my Firewall & Anti-virus. No luck.

I’m using Windows Security (default) Anti-Virus.

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<div class="post-metadata">

**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [November 22, 2022, 10:48am UTC](https://forums.fatsharkgames.com/t/game-crashing-upon-launch/58308/4 "2022-11-22T10:48:57Z")

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Your crash appears to be a unique one - I’ve added it to our database for investigation.