# Game crashes whenever i select character

**URL:** <https://forums.fatsharkgames.com/t/game-crashes-whenever-i-select-character/100397>\
**Category:** Technical Support\
**Tags:** acknowledged\
**Created:** [October 23, 2024, 5:22am UTC](https://forums.fatsharkgames.com/t/game-crashes-whenever-i-select-character/100397 "2024-10-23T05:22:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![themenice](https://avatars.discourse-cdn.com/v4/letter/t/dec6dc/32.png) [@themenice](https://forums.fatsharkgames.com/u/themenice)\
**Post date:** [October 23, 2024, 5:22am UTC](https://forums.fatsharkgames.com/t/game-crashes-whenever-i-select-character/100397/1 "2024-10-23T05:22:20Z")

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technical support

whenever i open the launcher, it loads fine but when I select my character that i what to play it crashes is there and even if i make a new character it still crashes and the error code im getting is.

## crash report GUID: e1c889ef-6419-4002-9530-a981844e3eba Log File: Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI\_ERROR\_DEVICE\_REMOVED: GetDeviceRemovedReason() = DXGI\_ERROR\_ACCESS\_DENIED

At `D:\a\d\rel_engine_darktide\release\rel_2024_08_20_Patch1.5.0x\runtime\d3d12_render_device\d3d12_debug.cpp:1554` in function `stingray::aftermath::d3d_assert`

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Crash Link:  
crashify:// anything i can do to fix it

crashed console logs  
[console-2024-10-18-01.17.08-d3a56748-eae8-4867-8216-0de8494065bb.log](https://forums.fatsharkgames.com/uploads/short-url/s8cjJhCIAPUJXLh8zYWqa6SWWKK.log) (3.2 MB)  
[console-2024-10-18-07.52.36-5e0e0f06-8892-42c7-b615-28b0531b9aee.log](https://forums.fatsharkgames.com/uploads/short-url/yXHbjwlZr4TY2WTbBroaOYlw7kq.log) (279.7 KB)  
[console-2024-10-22-09.05.09-b43c8d7b-c398-4a14-8e86-9128a647d96c.log](https://forums.fatsharkgames.com/uploads/short-url/fMAVo8R5dJY0awccKsnHU3DYF5u.log) (109.6 KB)

previous console logs that worked  
[console-2024-10-18-01.17.08-d3a56748-eae8-4867-8216-0de8494065bb.log](https://forums.fatsharkgames.com/uploads/short-url/s8cjJhCIAPUJXLh8zYWqa6SWWKK.log) (3.2 MB)  
[console-2024-10-19-23.27.23-6a3a7cdd-d331-40f3-861e-d63eae123d00.log](https://forums.fatsharkgames.com/uploads/short-url/l715dTfrRHhcxWl2RYciicLeJ7U.log) (1.9 MB)  
[console-2024-10-18-07.52.36-5e0e0f06-8892-42c7-b615-28b0531b9aee.log](https://forums.fatsharkgames.com/uploads/short-url/yXHbjwlZr4TY2WTbBroaOYlw7kq.log) (279.7 KB)

platform  
pc but using the xbox app

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<div class="post-metadata">

**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [October 23, 2024, 9:13am UTC](https://forums.fatsharkgames.com/t/game-crashes-whenever-i-select-character/100397/2 "2024-10-23T09:13:41Z")

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Hello! You’re experiencing a GPU-related crash. Please see:

> **[\[PC\] How to Resolve GPU Crashes in Darktide](https://support.fatshark.se/hc/en-us/articles/7709667528349--PC-How-to-Resolve-GPU-Crashes-in-Darktide)**
>
> Please rest assured we are actively monitoring the crashes being experienced by our players in Darktide and are working hard to address as many of these issues as quickly as possible.
> To help us im...