# Game crashes when clicking on "play" on the launcher, "shader casche builder process"

**URL:** <https://forums.fatsharkgames.com/t/game-crashes-when-clicking-on-play-on-the-launcher-shader-casche-builder-process/86253>\
**Category:** Technical Support\
**Tags:** acknowledged\
**Created:** [November 7, 2023, 11:50am UTC](https://forums.fatsharkgames.com/t/game-crashes-when-clicking-on-play-on-the-launcher-shader-casche-builder-process/86253 "2023-11-07T11:50:38Z")\
**Posts on this page:** 10\
**Page:** 1

<div class="post-metadata">

**Author:** ![leskrone](https://avatars.discourse-cdn.com/v4/letter/l/bbe5ce/32.png) [@leskrone](https://forums.fatsharkgames.com/u/leskrone)\
**Post date:** [November 7, 2023, 11:50am UTC](https://forums.fatsharkgames.com/t/game-crashes-when-clicking-on-play-on-the-launcher-shader-casche-builder-process/86253/1 "2023-11-07T11:50:38Z")

</div>

**Issue Description:**  
when i click on start/ play button on the launcher the game crashes

steps iv already taken:  
multiple deleting’s of roming fatshark folder  
verification on game via steam library  
full reinstall of game via steam library  
2 x full clean reinstall of graphics drivers  
giving admin rights to steam/ dark tide executables  
running said executables in compatibility modes  
changing about of graphical settings via launcher

nothing makes a difference

**Error Displayed (If Applicable):**  
“something went wrong in the shader cache builder process Exit code = -1073741515”

**Steps to Reproduce:**  
double click on the desktop icon, wait for steam/launcher to load… click start = crash

**Mission Name (If Applicable):**

**Platform:**  
[Steam]

**Player ID:**  
err my steam id is : leskrone

**Approx. Time of Issue & Timezone:**  
any time iv tryed playing since the telent tree update

**Reproduction Rate:**  
Constant (100%)

* * *

**Upload Supporting Evidence:**  
[Screenshots, recordings, links to Twitch VODs, etc.]

**[PC] Paste Crash Report, or Upload Console Log & darktide\_launcher.log:**  
[Instructions: [How To Provide a Crash Report, Console Log, or darktide\_launcher.log](https://forums.fatsharkgames.com/t/how-to-provide-a-crash-report-console-log-or-darktide-launcher-log/55163)]

## GUID: 08e9abd3-3f3b-46b5-a6e6-d1cb2ac4b6f8 Log File: Info Type:

* * *

---

<div class="post-metadata">

**Author:** ![leskrone](https://avatars.discourse-cdn.com/v4/letter/l/bbe5ce/32.png) [@leskrone](https://forums.fatsharkgames.com/u/leskrone)\
**Post date:** [November 7, 2023, 11:58am UTC](https://forums.fatsharkgames.com/t/game-crashes-when-clicking-on-play-on-the-launcher-shader-casche-builder-process/86253/2 "2023-11-07T11:58:58Z")

</div>

11:38:59.539 [Launcher] LOGGER OPEN  
11:38:59.540 [Launcher] Launcher version: Launcher: 1.0.308.0  
11:38:59.543 [Launcher] Local time: 07/11/2023 11:38:59  
11:38:59.802 [Launcher] Steam name: Leskrone  
11:38:59.803 [Launcher] [Main Window] Launcher Directory (AppDomain.CurrentDomain.BaseDirectory): F:\SteamLibrary\steamapps\common\Warhammer 40,000 DARKTIDE\launcher  
11:38:59.803 [Launcher] [Main Window] Base Directory: F:\SteamLibrary\steamapps\common\Warhammer 40,000 DARKTIDE  
11:38:59.805 [Launcher] [Main Window] [Parse Arguments] Steam is initialized.  
11:38:59.806 [Launcher] [Main Window] [Parse Arguments] Retrieving backend settings for Steam application ‘1361210’ (branch=‘default’)  
11:38:59.811 [Launcher] [Main Window] [Parse Arguments] Using backend ‘prod’  
11:38:59.812 [Launcher] [Main Window] [Parse Arguments] Bundle dir: F:\SteamLibrary\steamapps\common\Warhammer 40,000 DARKTIDE\bundle  
11:38:59.812 [Launcher] [Main Window] [Parse Arguments] Common Ini-file: F:\SteamLibrary\steamapps\common\Warhammer 40,000 DARKTIDE\bundle\application\_settings\settings\_common.ini  
11:38:59.812 [Launcher] [Main Window] [Parse Arguments] Win32 Ini-file: F:\SteamLibrary\steamapps\common\Warhammer 40,000 DARKTIDE\bundle\application\_settings\win32\_settings.ini  
11:38:59.813 [Launcher] [Main Window] OS Version: Microsoft Windows 10.0.22621  
11:38:59.813 [Launcher] [Main Window] OS Architecture: X64  
11:38:59.813 [Launcher] [Main Window] Framework Version: .NET Framework 4.8.9181.0  
11:38:59.945 [Launcher] [Main Window] Launcher was started by: steam(27664)  
11:38:59.968 [Launcher] [Main Window] [Load Settings] Load settings from: C:\Users\yesye\AppData\Roaming\Fatshark\Darktide\launcher.config  
11:39:00.239 [Launcher] [Main Window] [Load Settings] Load settings successful  
11:39:00.288 [Launcher] [Main Window] [SysInfo] Found Physical HMONITOR Monitor 0 (Generic PnP Monitor) supporting 21 resolutions  
11:39:00.289 [Launcher] [Main Window] [SysInfo] Found Physical HMONITOR Monitor 1 (Generic PnP Monitor) supporting 21 resolutions  
11:39:00.297 [Launcher] [Main Window] [SysInfo] !! Skipping adapter 1: [Software Adapter]!  
11:39:00.306 [Launcher] [Main Window] [SysInfo] Getting preferred adapter  
11:39:00.306 [Launcher] [Main Window] [SysInfo] Executing GPUDetection.exe  
11:39:00.761 [Launcher] [Main Window] [SysInfo] Preferred performance adapter is adapter #0 (NVIDIA GeForce RTX 3070 Ti)  
11:39:00.761 [Launcher] [Main Window] [SysInfo] Checking Supported Graphics Features…  
11:39:00.765 [Launcher] [Main Window] [SysInfo] Running gpu detection  
11:39:00.765 [Launcher] [Main Window] [SysInfo] [GPU Detection] Executing GPUDetection.exe  
11:39:01.394 [Launcher] [Main Window] [SysInfo] GPU detection completed.  
11:39:01.394 [Launcher] [Main Window] [SysInfo] NVIDIA GPU  
11:39:01.394 [Launcher] [Main Window] [SysInfo] DLSS Capability: NO\_DLSS  
11:39:01.394 [Launcher] [Main Window] [SysInfo] RayTracing Capability: NO\_RAY\_TRACING  
11:39:01.394 [Launcher] [Main Window] [SysInfo] Supports DLSS: False  
11:39:01.394 [Launcher] [Main Window] [SysInfo] Supports Frame Generation: False  
11:39:01.394 [Launcher] [Main Window] [SysInfo] Supports Reflex: False  
11:39:02.418 [Launcher] [Main Window] [SysInfo] AdapterId: 0 (NVIDIA GeForce RTX 3070 Ti) OutputId: 0 CurrentResolution: 1080x1920  
| AdapterId: 0 (NVIDIA GeForce RTX 3070 Ti) OutputId: 1 CurrentResolution: 1920x1080  
| Processor  
| Manufacturer: AuthenticAMD  
| Name: AMD Ryzen 7 5700G with Radeon Graphics  
| Caption: AMD64 Family 25 Model 80 Stepping 0  
| Maxclock: 3801  
| Total Memory: 0  
| Available Memory:0  
11:39:02.451 [Launcher] [Main Window] [Check Exe] Version info for excutable F:\SteamLibrary\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe  
| File: F:\SteamLibrary\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe  
| InternalName: Darktide.exe  
| OriginalFilename: Darktide.exe  
| FileVersion: 1.3.328.13  
| FileDescription:  
| Product: Warhammer 40,000: Darktide  
| ProductVersion: 0.0.3.0 (e328013)  
| Debug: False  
| Patched: False  
| PreRelease: False  
| PrivateBuild: False  
| SpecialBuild: False  
| Language: Language Neutral  
|  
11:39:02.452 [Launcher] [Main Window] Setting active executable to: Darktide.exe in directory: F:\SteamLibrary\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe  
11:39:02.452 [Launcher] [Main Window] [CrashMonitor] Crashes, launcher log  
11:39:02.452 [Launcher] [Main Window] [CrashMonitor] Default logpath: C:\Users\yesye\AppData\Roaming\Fatshark\Darktide\console\_logs  
11:39:02.452 [Launcher] [Main Window] [CrashMonitor] Default crashpath: C:\Users\yesye\AppData\Roaming\Fatshark\Darktide\crash\_dumps  
11:39:02.452 [Launcher] [Main Window] [CrashMonitor] Default gpucrashpath:  
11:39:02.452 [Launcher] [Main Window] [CrashMonitor] Default early crashpath: C:\Users\yesye\AppData\Roaming\Fatshark\EarlyCrashReports\crash\_dumps  
11:39:02.453 [Launcher] [Main Window] Reading crash settings from: F:\SteamLibrary\steamapps\common\Warhammer 40,000 DARKTIDE\bundle\application\_settings\settings\_common.ini  
11:39:02.454 [Launcher] [Main Window] Content revision: 85660  
11:39:02.455 [Launcher] [Main Window] Reading crash settings from: F:\SteamLibrary\steamapps\common\Warhammer 40,000 DARKTIDE\bundle\application\_settings\win32\_settings.ini  
11:39:02.455 [Launcher] [Main Window] Crash project: Bishop  
11:39:02.455 [Launcher] [Main Window] Crashes, console log path C:\Users\yesye\AppData\Roaming\Fatshark\Darktide\console\_logs  
11:39:02.455 [Launcher] [Main Window] Crashes, console dump path C:\Users\yesye\AppData\Roaming\Fatshark\Darktide\crash\_dumps  
11:39:02.455 [Launcher] [Main Window] Machine ID: 81448500-3709-4288-a989-0826b5f1c356  
11:39:02.460 [Launcher] [Main Window] [CrashMonitor] Setting up filewatcher for \*.log at: C:\Users\yesye\AppData\Roaming\Fatshark\Darktide\console\_logs  
11:39:02.460 [Launcher] [Main Window] [CrashMonitor] Setting up filewatcher for \*.dmp at: C:\Users\yesye\AppData\Roaming\Fatshark\Darktide\crash\_dumps  
11:39:02.460 [Launcher] [Main Window] [CrashMonitor] Setting up filewatch for \*.nv-gpudmp at: C:\Users\yesye\AppData\Roaming\Fatshark\Darktide\GPUCrashDumps  
11:39:02.460 [Launcher] [Main Window] [CrashMonitor] Setting up filewatcher for early \*.dmp at: C:\Users\yesye\AppData\Roaming\Fatshark\EarlyCrashReports\crash\_dumps  
11:39:02.473 [Launcher] Current language: english  
11:39:02.873 [Launcher] Hooking up Fixed Version WebView2 Environment  
11:39:02.893 [Launcher] MS Edge WebView2 Runtime Version: 111.0.1661.54  
11:39:02.893 [Launcher] Initializing WebView2  
11:39:03.294 [Launcher] WebView2 setting up settings  
11:39:03.299 [Launcher] WebView2 settings setup completed  
11:39:03.348 [Launcher] WebView2 Initialized  
11:39:05.537 [Launcher] WebView2 Navigation Completed  
11:39:05.585 [Launcher] Running OnWebpageLoaded  
11:39:05.586 [Launcher] OnWebpageLoaded completed  
11:39:05.586 [Launcher] OnLauncherReady  
11:39:05.724 [Launcher] !! Error parsing settings for ‘gamma’! Default value invalid! Returning generic!  
11:39:05.734 [Launcher] [Quality Settings] Verifying Quality Settings  
11:39:05.736 [Launcher] [Quality Settings] Main window enabled  
11:39:05.737 [Launcher] [Quality Settings] UI Enabled  
11:39:05.737 [Launcher] [Quality Settings] Quality Settings Completed  
11:39:05.746 [Launcher] [Quality Settings] Quality Settings Saved  
11:39:09.163 [Launcher] [Launch Game] Steam is initialized.  
11:39:09.163 [Launcher] [Launch Game] Retrieving backend settings for Steam application ‘1361210’ (branch=‘default’)  
11:39:09.163 [Launcher] [Launch Game] Using backend ‘prod’  
11:39:09.164 [Launcher] [Launch Game] Launching Game  
11:39:09.164 [Launcher] [Launch Game] Executable: F:\SteamLibrary\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe  
11:39:09.164 [Launcher] [Launch Game] Arguments: -eac-untrusted --bundle-dir …/bundle --ini settings --backend-auth-service-url [https://bsp-auth-prod.atoma.cloud](https://bsp-auth-prod.atoma.cloud) --backend-title-service-url [https://bsp-td-prod.atoma.cloud](https://bsp-td-prod.atoma.cloud)  
11:39:09.164 [Launcher] [Launch Game] Game Settings At Startup:  
| adapter\_index = 0  
| borderless\_fullscreen = false  
| detected\_user\_settings = {  
| adapter\_index = 0  
| borderless\_fullscreen = false  
| fullscreen = true  
| fullscreen\_output = 0  
| language\_id = “en”  
| master\_render\_settings = {  
| anti\_aliasing\_solution = 0  
| dlss = 1  
| dlss\_g = 0  
| dlss\_master = “on”  
| fsr = 0  
| fsr2 = 0  
| gamma = 0  
| graphics\_quality = “high”  
| nv\_reflex\_framerate\_cap = 0  
| nv\_reflex\_low\_latency = 1  
| ray\_tracing\_quality = “low”  
| }  
| max\_worker\_threads = 13  
| screen\_mode = “fullscreen”  
| screen\_resolution = [  
| 1080  
| 1920  
| ]  
| vsync = false  
| }  
| fullscreen = true  
| fullscreen\_output = 0  
| gamma = 0  
| gpu\_id = “NVIDIA GeForce RTX 3070 Ti”  
| language\_id = “en”  
| launcher\_overrides = {  
| gpu\_crash\_dumps = false  
| }  
| master\_render\_settings = {  
| anti\_aliasing\_solution = 0  
| dlss = 1  
| dlss\_g = 0  
| dlss\_master = “on”  
| fsr = 0  
| fsr2 = 0  
| graphics\_quality = “low”  
| nv\_reflex\_framerate\_cap = 0  
| nv\_reflex\_low\_latency = 1  
| ray\_tracing\_quality = “low”  
| }  
| max\_worker\_threads = 13  
| network\_settings = {  
| try\_nat64 = false  
| }  
| render\_settings = {  
| }  
| screen\_mode = “fullscreen”  
| screen\_resolution = [  
| 1080  
| 1920  
| ]  
| version = 2  
| vsync = false  
11:39:09.188 [Launcher] [Launch Game] Running shader cache builder  
11:39:09.191 [Launcher] [Launch Game] [ShaderCacheBuilder] Executing darktide\_shader\_cache\_builder.exe with args: -i “F:\SteamLibrary\steamapps\common\Warhammer 40,000 DARKTIDE\shader\_cache\bundled\_shader\_cache.hans” -o “C:\Users\yesye\AppData\Roaming\Fatshark\Darktide\shader\_cache.hans” -device-index 0  
11:39:09.359 [Launcher] [Launch Game] [ShaderCacheBuilder] Something went wrong in the Shader Cache Builder process. Exit Code = -1073741515.  
Data from output:  
11:44:46.525 [Launcher] [Launch Game] Shader cache builder completed.  
11:44:46.526 [Launcher] [Launch Game] Using EAC: False  
11:44:46.584 [Launcher] [Launch Game] Game starting…  
11:44:46.585 [Launcher] [Launch Game] [Process Exit] Exit code: 0xC0000135  
11:44:46.585 [Launcher] [Launch Game] [Process Exit] Start time: 11/7/2023 11:44:46 AM  
11:44:46.585 [Launcher] [Launch Game] [Process Exit] Exit time: 11/7/2023 11:44:46 AM  
11:44:46.585 [Launcher] [Launch Game] [Process Exit] Peak physical memory: 0  
11:44:46.585 [Launcher] [Launch Game] [Process Exit] Peak paged memory: 0  
11:44:46.585 [Launcher] [Launch Game] [Process Exit] Peak virtual memory: 0  
11:44:46.586 [Launcher] [Launch Game] Creating crash report  
11:44:46.587 [Launcher] [Launch Game] !! Error parsing settings for ‘gamma’! Default value invalid! Returning generic!  
11:44:46.587 [Launcher] [Launch Game] Game Settings After Crash:  
| adapter\_index = 0  
| borderless\_fullscreen = false  
| detected\_user\_settings = {  
| adapter\_index = 0  
| borderless\_fullscreen = false  
| fullscreen = true  
| fullscreen\_output = 0  
| language\_id = “en”  
| master\_render\_settings = {  
| anti\_aliasing\_solution = 0  
| dlss = 1  
| dlss\_g = 0  
| dlss\_master = “on”  
| fsr = 0  
| fsr2 = 0  
| gamma = 0  
| graphics\_quality = “high”  
| nv\_reflex\_framerate\_cap = 0  
| nv\_reflex\_low\_latency = 1  
| ray\_tracing\_quality = “low”  
| }  
| max\_worker\_threads = 13  
| screen\_mode = “fullscreen”  
| screen\_resolution = [  
| 1080  
| 1920  
| ]  
| vsync = false  
| }  
| fullscreen = true  
| fullscreen\_output = 0  
| gamma = 0  
| gpu\_id = “NVIDIA GeForce RTX 3070 Ti”  
| language\_id = “en”  
| launcher\_overrides = {  
| gpu\_crash\_dumps = false  
| }  
| master\_render\_settings = {  
| anti\_aliasing\_solution = 0  
| dlss = 1  
| dlss\_g = 0  
| dlss\_master = “on”  
| fsr = 0  
| fsr2 = 0  
| graphics\_quality = “low”  
| nv\_reflex\_framerate\_cap = 0  
| nv\_reflex\_low\_latency = 1  
| ray\_tracing\_quality = “low”  
| }  
| max\_worker\_threads = 13  
| network\_settings = {  
| try\_nat64 = false  
| }  
| render\_settings = {  
| }  
| screen\_mode = “fullscreen”  
| screen\_resolution = [  
| 1080  
| 1920  
| ]  
| version = 2  
| vsync = false  
11:44:46.767 [Launcher] [Launch Game] Crash report created in C:\Users\yesye\AppData\Roaming\Fatshark\Darktide  
11:44:46.767 [Launcher] [Launch Game] Starting CrashReporter.exe  
11:44:46.767 [Launcher] [Launch Game] LOGGER CLOSE  
11:44:46.767 [Launcher] [Launch Game]  
11:44:46.848 [Crash Reporter] LOGGER OPEN  
11:44:46.875 [Crash Reporter] Extracting zip file C:\Users\yesye\AppData\Roaming\Fatshark\Darktide\crash\_report.zip  
11:44:47.071 [Crash Reporter] Loading CrashReport from: C:\Users\yesye\AppData\Roaming\Fatshark\Darktide\crash\_report\_cache.cache  
11:44:47.403 [Crash Reporter] Creating Crash Detail Dialog…  
11:44:53.534 [Crash Reporter] Uploading crash to uploader…  
11:44:53.547 [Crash Reporter] Checking for CrashifyUploader.exe in F:\SteamLibrary\steamapps\common\Warhammer 40,000 DARKTIDE\launcher\CrashifyUploader.exe  
11:44:53.547 [Crash Reporter] Starting uploader process…  
11:44:54.699 [Crash Reporter] Upload to crashify DB successfull  
11:44:54.699 [Crash Reporter] Uploaded to crashify, guid: 08e9abd3-3f3b-46b5-a6e6-d1cb2ac4b6f8  
11:44:54.700 [Crash Reporter] Creating Crash Link Dialog…  
11:44:54.700 [Crash Reporter] Launcher Directory (AppDomain.CurrentDomain.BaseDirectory): F:\SteamLibrary\steamapps\common\Warhammer 40,000 DARKTIDE\launcher\

---

<div class="post-metadata">

**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [November 8, 2023, 10:08am UTC](https://forums.fatsharkgames.com/t/game-crashes-when-clicking-on-play-on-the-launcher-shader-casche-builder-process/86253/3 "2023-11-08T10:08:24Z")

</div>

Could you please try launching Darktide directly via the .exe (as opposed to via Steam), and screenshot any errors that appear?

The path to the Darktide.exe should look similar to this: `Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries`

---

<div class="post-metadata">

**Author:** ![leskrone](https://avatars.discourse-cdn.com/v4/letter/l/bbe5ce/32.png) [@leskrone](https://forums.fatsharkgames.com/u/leskrone)\
**Post date:** [November 8, 2023, 1:20pm UTC](https://forums.fatsharkgames.com/t/game-crashes-when-clicking-on-play-on-the-launcher-shader-casche-builder-process/86253/4 "2023-11-08T13:20:55Z")

</div>

![image](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/8/1/819b1c1965847cff8ce74f225e63ac7dd3b068b2.jpeg)

---

<div class="post-metadata">

**Author:** ![leskrone](https://avatars.discourse-cdn.com/v4/letter/l/bbe5ce/32.png) [@leskrone](https://forums.fatsharkgames.com/u/leskrone)\
**Post date:** [November 8, 2023, 1:24pm UTC](https://forums.fatsharkgames.com/t/game-crashes-when-clicking-on-play-on-the-launcher-shader-casche-builder-process/86253/5 "2023-11-08T13:24:06Z")

</div>

![image](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/2/e/2e2765999cc0f4985eb86322326efae43b386e85.jpeg)

same result as normal

---

<div class="post-metadata">

**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [November 8, 2023, 3:27pm UTC](https://forums.fatsharkgames.com/t/game-crashes-when-clicking-on-play-on-the-launcher-shader-casche-builder-process/86253/6 "2023-11-08T15:27:42Z")

</div>

May I confirm that you selected the Darktide.exe and _not_ the Launcher.exe please?

---

<div class="post-metadata">

**Author:** ![leskrone](https://avatars.discourse-cdn.com/v4/letter/l/bbe5ce/32.png) [@leskrone](https://forums.fatsharkgames.com/u/leskrone)\
**Post date:** [November 8, 2023, 3:32pm UTC](https://forums.fatsharkgames.com/t/game-crashes-when-clicking-on-play-on-the-launcher-shader-casche-builder-process/86253/7 "2023-11-08T15:32:51Z")

</div>

![image](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/b/2/b21f023cebfca8b398f03e8bd5c72d33a3a15105.png)  
my bad this is what pops up

---

<div class="post-metadata">

**Author:** ![leskrone](https://avatars.discourse-cdn.com/v4/letter/l/bbe5ce/32.png) [@leskrone](https://forums.fatsharkgames.com/u/leskrone)\
**Post date:** [November 8, 2023, 3:34pm UTC](https://forums.fatsharkgames.com/t/game-crashes-when-clicking-on-play-on-the-launcher-shader-casche-builder-process/86253/8 "2023-11-08T15:34:47Z")

</div>

annndd then these

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/6/6/66cf63266a682c9f158261f2f7da19f5043e8d18.jpeg)

which then opened the launcher and led me back to the same issues

---

<div class="post-metadata">

**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [November 8, 2023, 3:48pm UTC](https://forums.fatsharkgames.com/t/game-crashes-when-clicking-on-play-on-the-launcher-shader-casche-builder-process/86253/9 "2023-11-08T15:48:01Z")

</div>

You’re missing a DLL from the Visual C++ Redistributables. You should be able to resolve this by:

1. Uninstall the Visual C++ 2019 Redistributables
2. Reinstall the Visual C++ 2015, 2017, 2019, and 2022 Redistributables: [Latest supported Visual C++ Redistributable downloads | Microsoft Learn](https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022)

- You may be prompted with an option to repair, as opposed to install. In which case, you may proceed with the option to repair

---

<div class="post-metadata">

**Author:** ![leskrone](https://avatars.discourse-cdn.com/v4/letter/l/bbe5ce/32.png) [@leskrone](https://forums.fatsharkgames.com/u/leskrone)\
**Post date:** [November 8, 2023, 5:31pm UTC](https://forums.fatsharkgames.com/t/game-crashes-when-clicking-on-play-on-the-launcher-shader-casche-builder-process/86253/10 "2023-11-08T17:31:33Z")

</div>

thankyou soo much , this i has fixed it .  
id say sorry that it wasent exactly the game , but id of never of made these jumps of logic…  
im a happy boy , cheers
