# Game crashes on launch after 6th Anniversary update **URL:** \ **Category:** Technical Support\ **Tags:** acknowledged\ **Created:** [March 7, 2024, 4:44pm UTC](https://forums.fatsharkgames.com/t/game-crashes-on-launch-after-6th-anniversary-update/92354 "2024-03-07T16:44:01Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![M3rrick](https://avatars.discourse-cdn.com/v4/letter/m/e47c2d/32.png) [@M3rrick](https://forums.fatsharkgames.com/u/M3rrick)\ **Post date:** [March 7, 2024, 4:44pm UTC](https://forums.fatsharkgames.com/t/game-crashes-on-launch-after-6th-anniversary-update/92354/1 "2024-03-07T16:44:02Z")
### Issue Type (Required): Launcher ### Issue Description (Required): ## Launching the game after downloading the anniversary update either gets me to a black screen with the loading icon spinning or partially into the fatshark cinematic intro before crashing. There is no log file being generated for this type of crash. I have disabled my mods after asking someone else if they were having issues. GUID: 6d303cc6-9a12-45ad-b046-cd2d62b16f10 Log File: Info Type: * * * ### Steps to Reproduce (Required): 1. Launch Game 2. Reach loading screen. 3. Game crashes. ### [PC] Do You Use Mods? (Optional): Yes, and I’ve tried disabling them ### Reproduction Rate (Required): Constant (100%) ### Platform (Required): PC - Steam ### Player ID (Optional): > **[Steam Community :: m3rrick](https://steamcommunity.com/id/m3rrick)** ---
**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\ **Post date:** [March 7, 2024, 4:53pm UTC](https://forums.fatsharkgames.com/t/game-crashes-on-launch-after-6th-anniversary-update/92354/2 "2024-03-07T16:53:07Z")
Sorry to hear this @M3rrick, Based on the exit code **0xC0000005** in your logs, I suspect the issue is Easy Anti-Cheat related, and a possible conflict with your Anti-virus or Firewall. Are you able to launch successfully in Modded realm? (chosen from the launcher options). I ask this, as EAC only applies to Official realm - so this can help us to determine if the issue is EAC-related. If so, please try adding Anti-Virus and Firewall exceptions for both Vermintide 2 and Easy Anti-Cheat. Please see: > **[\[PC\] 'Application Unable to Start Correctly (0xc0000005)' Error?](https://support.fatshark.se/hc/en-us/articles/14488262216221--PC-Application-Unable-to-Start-Correctly-0xc0000005-Error)** > > The Application Unable to Start Correctly (0xc0000005) error on launch can usually occur due to a conflict with Anti-Virus or Firewall. > We recommend ensuring you have appropriate Anti-Virus and Fir... ---
**Author:** ![M3rrick](https://avatars.discourse-cdn.com/v4/letter/m/e47c2d/32.png) [@M3rrick](https://forums.fatsharkgames.com/u/M3rrick)\ **Post date:** [March 7, 2024, 5:42pm UTC](https://forums.fatsharkgames.com/t/game-crashes-on-launch-after-6th-anniversary-update/92354/3 "2024-03-07T17:42:03Z")
I have added both vermintide 2 executable and the EAC executable to both my firewall exception list and my anti-virus exception list. I can launch the game into the modded realm fully. Launching into the official realm still causes a crash part way into the fatshark cinematic. ## GUID: 1a1b46e6-bb86-41be-9820-133b16f3287f Log File: Info Type: * * * ---
**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\ **Post date:** [March 7, 2024, 5:44pm UTC](https://forums.fatsharkgames.com/t/game-crashes-on-launch-after-6th-anniversary-update/92354/4 "2024-03-07T17:44:55Z")
Thanks for the update! This definitely indicates an EAC-related issue. Next, please try a ‘Selective Startup’, which can help determine if a background application is the culprit: 1. Press the Windows key 2. Type ‘msconfig’ and select ‘System Configuration’ 3. On the ‘General’ tab, select ‘Selective Startup’ 4. Deselect ‘Load startup Items’ 5. Reboot your PC 6. Launch Vermintide 2 as normal If the issue no longer persists after having performed the Selective Startup, you will need to re-enable each of your usual background applications one-by-one until the error reoccurs, to determine which is interfering with Easy Anti-Cheat. Please let me know how this goes! ---
**Author:** ![M3rrick](https://avatars.discourse-cdn.com/v4/letter/m/e47c2d/32.png) [@M3rrick](https://forums.fatsharkgames.com/u/M3rrick)\ **Post date:** [March 7, 2024, 6:15pm UTC](https://forums.fatsharkgames.com/t/game-crashes-on-launch-after-6th-anniversary-update/92354/5 "2024-03-07T18:15:41Z")
After following the provided instructions the game is still crashing at the fatshark intro cinematic. I have turned off my anti-virus, disabled background applications not deemed necessary for running alongside VT2, my normal background applications used alongside vermintide 2, and its still crashing. ## GUID: 4643c412-a2a1-498c-be2d-b86541100aa8 Log File: Info Type: * * * ---
**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\ **Post date:** [March 7, 2024, 8:41pm UTC](https://forums.fatsharkgames.com/t/game-crashes-on-launch-after-6th-anniversary-update/92354/6 "2024-03-07T20:41:29Z")
Ah ☹ Hmm. This is a little unusual then! Are any specific errors shown on screen? I ask, as there are quite a few that relate to EAC. Here’s our support FAQ for EAC related errors, which I’m hoping if an error is visible to you one of these may cover! > **[\[PC\] How to Resolve Easy Anti-Cheat Errors](https://support.fatshark.se/hc/en-us/articles/360007853137--PC-How-to-Resolve-Easy-Anti-Cheat-Errors)** > > Easy Anti-Cheat is the name of the anti-cheat service used for Vermintide 2. This article contains the most commonly produced Easy Anti-Cheat errors, and how to resolve them. > If the solutions liste... Otherwise, I would recommend to try repairing/reinstalling EAC as a more general fix to try. (steps can be found in the article above) One other final thought, do you currently have the latest Windows updates installed? Sometimes this can be the culprit - so if possible, please ensure you have any latest Windows updates. Please let me know how you get on. ---
**Author:** ![M3rrick](https://avatars.discourse-cdn.com/v4/letter/m/e47c2d/32.png) [@M3rrick](https://forums.fatsharkgames.com/u/M3rrick)\ **Post date:** [March 8, 2024, 7:10am UTC](https://forums.fatsharkgames.com/t/game-crashes-on-launch-after-6th-anniversary-update/92354/7 "2024-03-08T07:10:28Z")
Repairing EAC fixed the issue. Thank you for the support. ---
**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\ **Post date:** [March 8, 2024, 11:40am UTC](https://forums.fatsharkgames.com/t/game-crashes-on-launch-after-6th-anniversary-update/92354/8 "2024-03-08T11:40:59Z")
Glad to hear that did the trick! No problem 🙂 ---
**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/3/1/319a2f41b73f03a4d9360defbe43058888a33c8c.png) [@system](https://forums.fatsharkgames.com/u/system)\ **Post date:** [March 15, 2024, 11:41am UTC](https://forums.fatsharkgames.com/t/game-crashes-on-launch-after-6th-anniversary-update/92354/9 "2024-03-15T11:41:28Z")
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