Issue Type (Required):
Crash - During Play
Issue Description (Required):
GUID:
Log File:
Info Type:
[Engine Error]: Failed to read file: C:\Program Files\WindowsApps\FatsharkAB.Warhammer40000DarktideNew_1.12.6294.0_x64__hwm6pnepa3ng2\binaries\..\bundle\data/b5/b5cb246edc926420.stream from package 9c8f90ab, Error: The request could not be performed because of an I/O device error.
(0x8007045d).
This error could be caused by a broken install. Try to verify files or re-install the game. If this still occur please contact support
At D:\a\d\20149b8ee9693e3ce8a2807e29d67e68\b0be1561439953a6\stingray\runtime\foundation\io\direct_storage_resource_reader.cpp:269 in function stingray::print_generic_error
done the verifying, tried steam and xbox versions both fail at the same spot loading after tutorial to start the game. please help
have it on an 890ssd, 32 gb ram, 5900x cpu and a 3090 rogue strix gpu.
Sorry to hear this @Mondogrunday
I’ve messaged you with a replacement bundle file to try.
GUID: 256ea119-bb84-4028-b9fb-1bfaf01d088b
Log File:
Info Type:
[Engine Error]: Failed to read file: C:\Program Files\WindowsApps\FatsharkAB.Warhammer40000DarktideNew_1.12.6294.0_x64__hwm6pnepa3ng2\binaries\..\bundle\data/bf/bfc5835993d90440.stream from package d9d08ac9, Error: The request could not be performed because of an I/O device error.
(0x8007045d).
This error could be caused by a broken install. Try to verify files or re-install the game. If this still occur please contact support
At D:\a\d\20149b8ee9693e3ce8a2807e29d67e68\b0be1561439953a6\stingray\runtime\foundation\io\direct_storage_resource_reader.cpp:269 in function stingray::print_generic_error
this is current error. i’ve disabled all overlays (nvidia, discord). looks like a drive issue but I checked drive health and its all excellent. really wanna play this game with my kids but the constant crashing is killing it
also, this now the xbox version, i refunded the steam one in hopes this might work but same error.
Sorry to hear this @Mondogrunday
It’s a similar error, but a different bundle file is being referenced this time; ‘bfc5835993d90440.stream’ opposed to ‘b5cb246edc926420.stream’ initially.
This makes me suspect it’s a persistent data corruption issue, and could potentially still be related to the drive. If possible, are you able to try installing Darktide on a different drive to check if the issue persists?
Otherwise, running through any data corruption solutions that you haven’t tried already could be of help, here:
https://support.fatshark.se/hc/en-us/articles/360021425793--PC-How-to-Resolve-Data-Corruption-Errors
will try the new drive and post back the results
So far so good on the other drive. I used Hard Drive Sentinal to check all my drives and they are all excellent so I’m not sure why i was getting errors on the original drive.