# Game Crash after new update

**URL:** <https://forums.fatsharkgames.com/t/game-crash-after-new-update/87103>\
**Category:** Technical Support\
**Tags:** acknowledged\
**Created:** [November 15, 2023, 9:25pm UTC](https://forums.fatsharkgames.com/t/game-crash-after-new-update/87103 "2023-11-15T21:25:54Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Kreatif](https://avatars.discourse-cdn.com/v4/letter/k/e19adc/32.png) [@Kreatif](https://forums.fatsharkgames.com/u/Kreatif)\
**Post date:** [November 15, 2023, 9:25pm UTC](https://forums.fatsharkgames.com/t/game-crash-after-new-update/87103/1 "2023-11-15T21:25:54Z")

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**Issue Description:**  
Hi. After the new game update, I get an error when I start the game. Black screen and crash. I’ve already deleted the darktide folder from %appdata%, updated my graphics card drivers, and even completely deleted and redownloaded the game. If there has already been a similar topic, I’m sorry, could’t find.

**Error Displayed (If Applicable):**

**Steps to Reproduce:**

**Mission Name (If Applicable):**

**Platform:**  
Steam

**Player ID:**

**Approx. Time of Issue & Timezone:**

**Reproduction Rate:**  
Once - Rare (\<10%) - Unusual (\<25%) - Common (\<50%) - Often (\<75%) - Constant (100%)

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**Upload Supporting Evidence:**  
[Screenshots, recordings, links to Twitch VODs, etc.]

**[PC] Paste Crash Report, or Upload Console Log & darktide\_launcher.log:**  
[darktide\_launcher.log](https://forums.fatsharkgames.com/uploads/short-url/c70Kqm5GHQQHxiRFdTl7YuZMSdz.log) (68.6 KB)  
[console-2023-11-15-21.00.44-717f84c8-a26b-4bff-9d3d-6d71f243fd39.log](https://forums.fatsharkgames.com/uploads/short-url/6hShlNXdxWVall6u5dnkgcprrCQ.log) (13.0 KB)

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<div class="post-metadata">

**Author:** ![Axloss](https://avatars.discourse-cdn.com/v4/letter/a/bcef8e/32.png) [@Axloss](https://forums.fatsharkgames.com/u/Axloss)\
**Post date:** [November 16, 2023, 1:07pm UTC](https://forums.fatsharkgames.com/t/game-crash-after-new-update/87103/2 "2023-11-16T13:07:06Z")

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edit: mixing two different crashes.

You likely have a ps4/ps5 controller connect. Try disconnect it and see how it works.

I will see if we changed anything regarding that in the code base

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<div class="post-metadata">

**Author:** ![Kreatif](https://avatars.discourse-cdn.com/v4/letter/k/e19adc/32.png) [@Kreatif](https://forums.fatsharkgames.com/u/Kreatif)\
**Post date:** [November 16, 2023, 3:00pm UTC](https://forums.fatsharkgames.com/t/game-crash-after-new-update/87103/3 "2023-11-16T15:00:42Z")

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Omg. Thats works. I didn’t think it could cause crashes. Thanks for help.

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<div class="post-metadata">

**Author:** ![Axloss](https://avatars.discourse-cdn.com/v4/letter/a/bcef8e/32.png) [@Axloss](https://forums.fatsharkgames.com/u/Axloss)\
**Post date:** [November 17, 2023, 11:41am UTC](https://forums.fatsharkgames.com/t/game-crash-after-new-update/87103/4 "2023-11-17T11:41:27Z")

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we will make sure it works with it connected in the future.

I think some ps4/ps5 controller support sneaked into the release which is why this issue started for you.

We will likely disable it in next patch until it works properly

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<div class="post-metadata">

**Author:** ![Axloss](https://avatars.discourse-cdn.com/v4/letter/a/bcef8e/32.png) [@Axloss](https://forums.fatsharkgames.com/u/Axloss)\
**Post date:** [November 24, 2023, 6:27am UTC](https://forums.fatsharkgames.com/t/game-crash-after-new-update/87103/5 "2023-11-24T06:27:19Z")

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im curious does it work with the controller connected now without the game crashing? we have not managed to reproduce this issue.

However the ps4/ps5 controller support seems to be broken regardless due to some other unknowns.