# Failed to profile

**URL:** <https://forums.fatsharkgames.com/t/failed-to-profile/67451>\
**Category:** Technical Support\
**Tags:** acknowledged\
**Created:** [December 9, 2022, 7:38pm UTC](https://forums.fatsharkgames.com/t/failed-to-profile/67451 "2022-12-09T19:38:15Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Minimidget](https://avatars.discourse-cdn.com/v4/letter/m/8491ac/32.png) [@Minimidget](https://forums.fatsharkgames.com/u/Minimidget)\
**Post date:** [December 9, 2022, 7:38pm UTC](https://forums.fatsharkgames.com/t/failed-to-profile/67451/1 "2022-12-09T19:38:15Z")

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When I try loading into game it says error Failed to load profile

**Crash Report (If Applicable):**

**Error Displayed (If Applicable):**  
Failed to load Player Profile  
**Steps to Reproduce:**  
[Please add the steps that can help our QA department in reproducing the issue. For example:]

1. Play Chasm Logistratum as Ogryn (Skullbreaker)
2. Attempt to pick up the second Grimoire
3. Crash

**Mission Name (If Applicable):**

**Platform:**  
[Steam/Microsoft Store]  
Xbox store  
**Player ID:**  
[Steam ID/Steam Profile URL/GamerTag]

**Approx. Time of Issue & Timezone:**  
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]

**Reproduction Rate:**  
Once - Rare (\<10%) - Unusual (\<25%) - Common (\<50%) - Often (\<75%) - Constant (100%)  
constant  
**Upload Supporting Evidence:**  
[Screenshots, recordings, links to Twitch VODs, etc.]

**Upload Console Log:**

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide\console\_logs
4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
5. Upload here

**Upload darktide\_launcher.log:**

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide
4. Locate the darktide\_launcher.log in this directory
5. Upload here

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<div class="post-metadata">

**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [December 12, 2022, 11:52am UTC](https://forums.fatsharkgames.com/t/failed-to-profile/67451/2 "2022-12-12T11:52:14Z")

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Does it prompt you with an option to log in to one of your accounts at all?