# Error backend
**URL:** https://forums.fatsharkgames.com/t/error-backend/107635
**Category:** Technical Support
**Tags:** acknowledged
**Created:** [May 5, 2025, 7:04am UTC](https://forums.fatsharkgames.com/t/error-backend/107635 "2025-05-05T07:04:58Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@Mooserid3r](https://forums.fatsharkgames.com/u/Mooserid3r)
#### Post date: [May 5, 2025, 7:04am UTC](https://forums.fatsharkgames.com/t/error-backend/107635/1 "2025-05-05T07:04:58Z")
### Issue Type (Required):
Error - Backend Error
### Issue Description (Required):
Ive just installed Darktide on my new xbox to try and play with friends and it keeps coming up with a backend error not allowing me to be signed in.
Ive tried uninstalling it and reinstalling it to no avail and ive also tried clearning my locally saved data on my console too, however it still comes up with the same error.
### [PC] Do You Use Mods? (Optional):
No, I don’t use mods
### Reproduction Rate (Required):
Constant (100%)
### Platform (Required):
Xbox
### Player ID (Optional):
LividCoffee zz
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### Author:  [@Ralendil](https://forums.fatsharkgames.com/u/Ralendil)
#### Post date: [May 5, 2025, 7:26am UTC](https://forums.fatsharkgames.com/t/error-backend/107635/2 "2025-05-05T07:26:07Z")
I think that you should try the workaround I use.
Use any other connection. Phone hotspot, wifi, ethernet… anything that is not the connection that gives you the backend error.
After having logged, switch to your normal connection.
If it is the same as me… don’t expect them to fix it. They consider it is linked to your internet connection.
Btw, you should upload the logs…
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### Author:  [@Mooserid3r](https://forums.fatsharkgames.com/u/Mooserid3r)
#### Post date: [May 5, 2025, 7:26am UTC](https://forums.fatsharkgames.com/t/error-backend/107635/3 "2025-05-05T07:26:59Z")
I thought of that, tried it after closing it on my hotspot and still came up with the same error. Wouldnt let me get past the loggin screen
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### Author:  [@Ralendil](https://forums.fatsharkgames.com/u/Ralendil)
#### Post date: [May 5, 2025, 7:27am UTC](https://forums.fatsharkgames.com/t/error-backend/107635/4 "2025-05-05T07:27:34Z")
Put the logs, it can help the support team
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### Author:  [@Mooserid3r](https://forums.fatsharkgames.com/u/Mooserid3r)
#### Post date: [May 5, 2025, 7:27am UTC](https://forums.fatsharkgames.com/t/error-backend/107635/5 "2025-05-05T07:27:59Z")
Wdym?
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### Author:  [@Ralendil](https://forums.fatsharkgames.com/u/Ralendil)
#### Post date: [May 5, 2025, 7:41am UTC](https://forums.fatsharkgames.com/t/error-backend/107635/6 "2025-05-05T07:41:54Z")
[How To Provide a Crash Report, Console Log, or darktide\_launcher.log - Warhammer 40,000: Darktide / Technical Support - Fatshark Forums](https://forums.fatsharkgames.com/t/how-to-provide-a-crash-report-console-log-or-darktide-launcher-log/55163)
---
### Author:  [@Mooserid3r](https://forums.fatsharkgames.com/u/Mooserid3r)
#### Post date: [May 5, 2025, 7:45am UTC](https://forums.fatsharkgames.com/t/error-backend/107635/7 "2025-05-05T07:45:30Z")
This is all i get when i load the game up
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### Author:  [@Ralendil](https://forums.fatsharkgames.com/u/Ralendil)
#### Post date: [May 5, 2025, 7:48am UTC](https://forums.fatsharkgames.com/t/error-backend/107635/8 "2025-05-05T07:48:33Z")
yes…
And what they will need is the console log.
As an example, you can see [here](https://forums.fatsharkgames.com/t/constant-crashes-from-the-game-access-violation-0xc0000005/107606) how it looks
And the link I provided you explain you how to find it on your computer.
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### Author:  [@Mooserid3r](https://forums.fatsharkgames.com/u/Mooserid3r)
#### Post date: [May 5, 2025, 8:00am UTC](https://forums.fatsharkgames.com/t/error-backend/107635/9 "2025-05-05T08:00:47Z")
I only have a controller, have you got a way around using a keyboard?
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### Author:  [@Ralendil](https://forums.fatsharkgames.com/u/Ralendil)
#### Post date: [May 5, 2025, 8:30am UTC](https://forums.fatsharkgames.com/t/error-backend/107635/10 "2025-05-05T08:30:58Z")
My god…
did not see the “xbox”… really sorry about this. 😳
The only thing I think about is that your internet connection is not enough stable.
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### Author:  [@Mooserid3r](https://forums.fatsharkgames.com/u/Mooserid3r)
#### Post date: [May 5, 2025, 8:38am UTC](https://forums.fatsharkgames.com/t/error-backend/107635/11 "2025-05-05T08:38:04Z")
Well ive reported it with xbox as well now, so hopefully theyll look into it too
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### Author:  [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)
#### Post date: [May 5, 2025, 9:54am UTC](https://forums.fatsharkgames.com/t/error-backend/107635/12 "2025-05-05T09:54:58Z")
Sorry to hear this. Were you able to play normally on your previous Xbox with no errors, and on the same network?
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### Author:  [@Mooserid3r](https://forums.fatsharkgames.com/u/Mooserid3r)
#### Post date: [May 5, 2025, 10:21am UTC](https://forums.fatsharkgames.com/t/error-backend/107635/13 "2025-05-05T10:21:41Z")
Yes, i was able to play just fine on my brothers xbox and no, not on the same network