# Downloading the game again and verifying the integrity of the game cannot solve the problem

**URL:** <https://forums.fatsharkgames.com/t/downloading-the-game-again-and-verifying-the-integrity-of-the-game-cannot-solve-the-problem/87548>\
**Category:** Technical Support\
**Tags:** acknowledged\
**Created:** [November 20, 2023, 2:50pm UTC](https://forums.fatsharkgames.com/t/downloading-the-game-again-and-verifying-the-integrity-of-the-game-cannot-solve-the-problem/87548 "2023-11-20T14:50:07Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [November 29, 2023, 3:28pm UTC](https://forums.fatsharkgames.com/t/downloading-the-game-again-and-verifying-the-integrity-of-the-game-cannot-solve-the-problem/87548/6 "2023-11-29T15:28:57Z")

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Sorry to hear this. We have implemented logging for errors of this nature to help us identify the underlying cause, but we still don’t know enough at this point. In the mean time, would you like me to help with a refund?

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