# Did not receive H40 chest after reset

**URL:** <https://forums.fatsharkgames.com/t/did-not-receive-h40-chest-after-reset/123718>\
**Category:** Technical Support\
**Tags:** acknowledged\
**Created:** [July 6, 2026, 11:06am UTC](https://forums.fatsharkgames.com/t/did-not-receive-h40-chest-after-reset/123718 "2026-07-06T11:06:48Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![SolomonGrim](https://avatars.discourse-cdn.com/v4/letter/s/f9ae1b/32.png) [@SolomonGrim](https://forums.fatsharkgames.com/u/SolomonGrim)\
**Post date:** [July 6, 2026, 11:06am UTC](https://forums.fatsharkgames.com/t/did-not-receive-h40-chest-after-reset/123718/1 "2026-07-06T11:06:49Z")

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### Issue Type (Required):

Other

### Issue Description (Required):

Every week I complete an H40 around the time of reset just to make sure I will always receive my chest even if I can’t play more during the week. This week, I have confirmed teammate validation that we completed an H40 ( QIangIQ 3772942112 always is around for a quick run ) and I did not receive my rewards this week.

Platform - PC (Steam)

My friend code: 3022644864 / Steam ID: 76561197983172447

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**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\
**Post date:** [July 6, 2026, 1:14pm UTC](https://forums.fatsharkgames.com/t/did-not-receive-h40-chest-after-reset/123718/2 "2026-07-06T13:14:00Z")

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@SolomonGrim I’ve requested for our backend developers to check what happened here. I’ll update you once I hear back from them, thanks!

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**Author:** ![SolomonGrim](https://avatars.discourse-cdn.com/v4/letter/s/f9ae1b/32.png) [@SolomonGrim](https://forums.fatsharkgames.com/u/SolomonGrim)\
**Post date:** [July 12, 2026, 6:52am UTC](https://forums.fatsharkgames.com/t/did-not-receive-h40-chest-after-reset/123718/3 "2026-07-12T06:52:12Z")

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Guessing that after a week I’m SOL, huh.

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**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\
**Post date:** [July 13, 2026, 10:14am UTC](https://forums.fatsharkgames.com/t/did-not-receive-h40-chest-after-reset/123718/4 "2026-07-13T10:14:39Z")

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Hi @SolomonGrim,

Unfortunately, I haven’t received any response from our backend developers, and we in Support are unable to determine or grant missed Havoc rewards ☹

I’ll try to chase this and will let you know when I received a response.