# Crash On Launch - Steam **URL:** \ **Category:** Technical Support\ **Tags:** need-more-info\ **Created:** [January 24, 2024, 6:01am UTC](https://forums.fatsharkgames.com/t/crash-on-launch-steam/91128 "2024-01-24T06:01:38Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Graeme1701](https://avatars.discourse-cdn.com/v4/letter/g/cc9497/32.png) [@Graeme1701](https://forums.fatsharkgames.com/u/Graeme1701)\ **Post date:** [January 24, 2024, 6:01am UTC](https://forums.fatsharkgames.com/t/crash-on-launch-steam/91128/1 "2024-01-24T06:01:38Z")
### Issue Type (Required): Crash - on Launch ### Issue Description (Required): Anyone got a fix for this horse crap? Game crashed to desktop on launch as soon as the cut scene kicks in… I have done the following: - Deleted FatShark folder. - Reinstalled Nvidia. - Reconnected Sound. - Re-verified Game Files. My machine is as follows: - Windows 11. - intel i9-12900k 12th Gen. - RTX 3090 FE. - DDR5 - 32GB @ 3800MHz. ---
**Author:** ![Graeme1701](https://avatars.discourse-cdn.com/v4/letter/g/cc9497/32.png) [@Graeme1701](https://forums.fatsharkgames.com/u/Graeme1701)\ **Post date:** [January 24, 2024, 9:24am UTC](https://forums.fatsharkgames.com/t/crash-on-launch-steam/91128/2 "2024-01-24T09:24:51Z")
Description Faulting application name: Darktide.exe, version: 1.3.353.917, time stamp: 0x65a7e4aa Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x00000000000020a4 Faulting process id: 0x0x68AC Faulting application start time: 0x0x1DA4EA5067BAC4A Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe Faulting module path: unknown Report Id: 6c9202bb-3093-4589-b5b9-5fb0c2fc98f8 Faulting package full name: Faulting package-relative application ID: ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [January 24, 2024, 2:00pm UTC](https://forums.fatsharkgames.com/t/crash-on-launch-steam/91128/3 "2024-01-24T14:00:50Z")
I’ve responded to your query via the Support Portal. ---
**Author:** ![Graeme1701](https://avatars.discourse-cdn.com/v4/letter/g/cc9497/32.png) [@Graeme1701](https://forums.fatsharkgames.com/u/Graeme1701)\ **Post date:** [January 24, 2024, 6:35pm UTC](https://forums.fatsharkgames.com/t/crash-on-launch-steam/91128/4 "2024-01-24T18:35:56Z")
Hi bro. Sadly I tried all them things and its a no go. It worked for 1hour just then but when I left to download DLC cause I thought it was working fine its started to mess up again. I simply crash to desktop everytime on the load in. ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [January 25, 2024, 11:34am UTC](https://forums.fatsharkgames.com/t/crash-on-launch-steam/91128/5 "2024-01-25T11:34:32Z")
I sent a request for additional information, in my response yesterday. Could you check your email, perhaps your ‘Spam’ inbox, and respond over there please? ---
**Author:** ![Graeme1701](https://avatars.discourse-cdn.com/v4/letter/g/cc9497/32.png) [@Graeme1701](https://forums.fatsharkgames.com/u/Graeme1701)\ **Post date:** [January 25, 2024, 11:54am UTC](https://forums.fatsharkgames.com/t/crash-on-launch-steam/91128/6 "2024-01-25T11:54:12Z")
I’m not seeing anything in my email from you. [REDACTED] is my email. Feel free to email me direct… ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [January 25, 2024, 12:19pm UTC](https://forums.fatsharkgames.com/t/crash-on-launch-steam/91128/7 "2024-01-25T12:19:49Z")
I’ll paste my response below. * * * Sorry to hear this. Is a conventional crash report produced, that you could paste here?: 1. Reproduce the crash 2. A window should be displayed prompting you to enter what you were doing prior to the crash occurring 3. Enter the requested information and press ‘Save’ 4. Another window containing a long ‘GUID’ string and an option to ‘Copy to Clipboard’ should be displayed 5. Please click the ‘Copy to Clipboard’ button and paste it in here Alternatively, if no crash report is displayed, please provide us with your most recent **console logs** and **darktide\_launcher.log**. Both can be located in the Darktide AppData directory using the instructions below: 1. Press the Windows key + R 2. Enter %appdata% within the search input and select ‘OK’ 3. Navigate to AppData\Roaming\Fatshark\Darktide Thanks in advance! ---
**Author:** ![Graeme1701](https://avatars.discourse-cdn.com/v4/letter/g/cc9497/32.png) [@Graeme1701](https://forums.fatsharkgames.com/u/Graeme1701)\ **Post date:** [January 25, 2024, 12:30pm UTC](https://forums.fatsharkgames.com/t/crash-on-launch-steam/91128/8 "2024-01-25T12:30:04Z")
I pasted the crash report above. ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [January 25, 2024, 12:33pm UTC](https://forums.fatsharkgames.com/t/crash-on-launch-steam/91128/9 "2024-01-25T12:33:40Z")
That looks like a Windows error. This is the kind of crash report we’re looking for: ![image](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/b/1/b1899e26dbff5442ee86b79e186c577ac924487c.jpeg) ---
**Author:** ![Graeme1701](https://avatars.discourse-cdn.com/v4/letter/g/cc9497/32.png) [@Graeme1701](https://forums.fatsharkgames.com/u/Graeme1701)\ **Post date:** [January 25, 2024, 12:44pm UTC](https://forums.fatsharkgames.com/t/crash-on-launch-steam/91128/10 "2024-01-25T12:44:23Z")
Sadly I dont even get to that. ---
**Author:** ![Graeme1701](https://avatars.discourse-cdn.com/v4/letter/g/cc9497/32.png) [@Graeme1701](https://forums.fatsharkgames.com/u/Graeme1701)\ **Post date:** [January 25, 2024, 12:48pm UTC](https://forums.fatsharkgames.com/t/crash-on-launch-steam/91128/11 "2024-01-25T12:48:51Z")
[darktide\_launcher.log](https://forums.fatsharkgames.com/uploads/short-url/5SVMlEM4BoAfCM4XlhTi1NHyD1y.log) (189.4 KB) Try that? ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [January 25, 2024, 3:04pm UTC](https://forums.fatsharkgames.com/t/crash-on-launch-steam/91128/12 "2024-01-25T15:04:27Z")
As odd as this sounds, we wonder if this might be related to the ‘ **&** ’ in your Windows username. This is something we need to address if this is the case, but wondered if you’d be willing to try removing it to rule out whether or not it is indeed the culprit? ---
**Author:** ![Graeme1701](https://avatars.discourse-cdn.com/v4/letter/g/cc9497/32.png) [@Graeme1701](https://forums.fatsharkgames.com/u/Graeme1701)\ **Post date:** [January 25, 2024, 3:12pm UTC](https://forums.fatsharkgames.com/t/crash-on-launch-steam/91128/13 "2024-01-25T15:12:58Z")
Wheres the & ?? My windows username is my name only. No & sign. ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [January 25, 2024, 3:24pm UTC](https://forums.fatsharkgames.com/t/crash-on-launch-steam/91128/14 "2024-01-25T15:24:30Z")
I’ll remove your screenshot as it contains personal data, and will respond to your DM.