# Crash on first load from launcher **URL:** \ **Category:** Technical Support\ **Tags:** need-more-info\ **Created:** [April 16, 2025, 10:44am UTC](https://forums.fatsharkgames.com/t/crash-on-first-load-from-launcher/107142 "2025-04-16T10:44:24Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Kunty](https://avatars.discourse-cdn.com/v4/letter/k/b9bd4f/32.png) [@Kunty](https://forums.fatsharkgames.com/u/Kunty)\ **Post date:** [April 16, 2025, 10:44am UTC](https://forums.fatsharkgames.com/t/crash-on-first-load-from-launcher/107142/1 "2025-04-16T10:44:24Z")
### Issue Type (Required): Launcher ### Issue Description (Required): Fail to load game on first clicking play from launcher. Game hangs and goes black. Need to kill from windows and it works fine second time. Been happening for ~a week. ### Steps to Reproduce (Required): Open launcher. Click PLAY. ### [PC] Do You Use Mods? (Optional): No, I don’t use mods ### Reproduction Rate (Required): Constant (100%) ### Platform (Required): PC - Steam ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [April 16, 2025, 2:06pm UTC](https://forums.fatsharkgames.com/t/crash-on-first-load-from-launcher/107142/2 "2025-04-16T14:06:47Z")
Could you share your most recent console logs, and darktide\_launcher.log with us please? 🙂 > [@How To Provide a Crash Report, Console Log, or darktide\_launcher.log](https://forums.fatsharkgames.com/t/how-to-provide-a-crash-report-console-log-or-darktide-launcher-log/55163): > > Crash Report After the crash has occurred, a pop-up window prompting you to enter the details of what you were doing prior to the crash will be displayed Submit the pop-up window Another pop-up window similar to the previous one will be displayed Click the ‘Copy to clipboard’ button Steam Console Log Press the Windows key + R Enter %appdata% within the search input and select ‘OK’ Navigate to AppData\Roaming\Fatshark\Darktide\console\_logs Locate the console log that corresponds with the sessi… ---
**Author:** ![Kunty](https://avatars.discourse-cdn.com/v4/letter/k/b9bd4f/32.png) [@Kunty](https://forums.fatsharkgames.com/u/Kunty)\ **Post date:** [April 21, 2025, 9:56am UTC](https://forums.fatsharkgames.com/t/crash-on-first-load-from-launcher/107142/3 "2025-04-21T09:56:44Z")
## GUID: 6c12020f-50c7-4061-9ca8-ee12cd07e1a0 Log File: Info Type: * * * ---
**Author:** ![Kunty](https://avatars.discourse-cdn.com/v4/letter/k/b9bd4f/32.png) [@Kunty](https://forums.fatsharkgames.com/u/Kunty)\ **Post date:** [April 21, 2025, 9:58am UTC](https://forums.fatsharkgames.com/t/crash-on-first-load-from-launcher/107142/4 "2025-04-21T09:58:59Z")
[console-2025-04-21-09.55.35-de6be212-83c0-4e95-9a24-75f2aaf62aa8.log](https://forums.fatsharkgames.com/uploads/short-url/msLzsLBzsPNskZ5htuCOzoYzOlZ.log) (38.1 KB) ---
**Author:** ![Kunty](https://avatars.discourse-cdn.com/v4/letter/k/b9bd4f/32.png) [@Kunty](https://forums.fatsharkgames.com/u/Kunty)\ **Post date:** [April 21, 2025, 10:00am UTC](https://forums.fatsharkgames.com/t/crash-on-first-load-from-launcher/107142/5 "2025-04-21T10:00:26Z")
[darktide\_launcher.log](https://forums.fatsharkgames.com/uploads/short-url/gP6MQqbKpYzK1eYDMnHmIfMkHCv.log) (1.2 KB) ---
**Author:** ![Kunty](https://avatars.discourse-cdn.com/v4/letter/k/b9bd4f/32.png) [@Kunty](https://forums.fatsharkgames.com/u/Kunty)\ **Post date:** [April 21, 2025, 10:04am UTC](https://forums.fatsharkgames.com/t/crash-on-first-load-from-launcher/107142/6 "2025-04-21T10:04:34Z")
One more observation - it looks like a successful session starts with a brief flash of “building shader cache” ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [April 22, 2025, 11:02am UTC](https://forums.fatsharkgames.com/t/crash-on-first-load-from-launcher/107142/7 "2025-04-22T11:02:12Z")
The logs are cut short, unfortunately! Could you try this, please?: ### Step 1: Disable Steam Cloud Saving If Steam Cloud saving is enabled for Darktide, this may automatically restore the AppData and consequently cause the issue to resurface. 1. Navigate to your Steam library 2. Right-click Darktide 3. Select ‘Properties’ 4. On the ‘General’ tab, scroll down to ‘Steam Cloud’ 5. Disable ‘Keep game saves in the Steam Cloud for Warhammer 40,000: Darktide’ ### **Step 2: Delete AppData** **NOTE** : By deleting your AppData, custom keybindings will be reset. You may wish to make a back-up of the directory in the event deleting your AppData does not work to resolve the issue. 1. Press the Windows key + R 2. Enter %appdata% within the search input and select ‘OK’ 3. Navigate to: `AppData\Roaming\Fatshark` 4. Delete the entire ‘Darktide’ directory ### Step 3: Verify Integrity of Game Files You will then need to use the ‘Verify Integrity of Game Files’ option, which is accessible via the Steam client and will ensure the installation is complete. 1. Right-click Darktide in your Steam library sidebar 2. Select ‘Properties’ 3. Select the ‘Local Files’ tab 4. Select the ‘Verify Integrity of Game Files’ button 5. When complete, close and reopen Steam