# Crash during start up

**URL:** <https://forums.fatsharkgames.com/t/crash-during-start-up/105477>\
**Category:** Technical Support\
**Tags:** acknowledged\
**Created:** [February 27, 2025, 10:03pm UTC](https://forums.fatsharkgames.com/t/crash-during-start-up/105477 "2025-02-27T22:03:40Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Almond](https://avatars.discourse-cdn.com/v4/letter/a/e56c9b/32.png) [@Almond](https://forums.fatsharkgames.com/u/Almond)\
**Post date:** [February 27, 2025, 10:03pm UTC](https://forums.fatsharkgames.com/t/crash-during-start-up/105477/1 "2025-02-27T22:03:40Z")

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### Issue Type (Required):

Crash - on Launch

### Issue Description (Required):

Crashes consistently after playing the start up cutscene when the screen with “click to continue” appears. Have tried common fixes, like disabling overlays, installing a clean gpu driver and deleting the %appdata% darktide folder

### [PC] Do You Use Mods? (Optional):

No, I don’t use mods

### Reproduction Rate (Required):

Constant (100%)

### Platform (Required):

PC - Steam

### [PC] Crash Report (Optional):

## GUID: 06f9d3d7-631b-4e1d-a3d7-07b301d56582 Log File: Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI\_ERROR\_DEVICE\_REMOVED: GetDeviceRemovedReason() = DXGI\_ERROR\_DEVICE\_HUNG

At `D:\a\d\rel_engine_darktide\release\2024_10_23_Patch1.6.0x\runtime\d3d12_render_device\d3d12_debug.cpp:1550` in function `stingray::aftermath::d3d_assert`

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<div class="post-metadata">

**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [February 28, 2025, 9:55am UTC](https://forums.fatsharkgames.com/t/crash-during-start-up/105477/2 "2025-02-28T09:55:56Z")

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Unfortunately, the log doesn’t tell us much as to why exactly this is occurring. I can only recommend running through any remaining solutions listed here:

> **[\[PC\] How to Resolve GPU Crashes in Darktide](https://support.fatshark.se/hc/en-us/articles/7709667528349--PC-How-to-Resolve-GPU-Crashes-in-Darktide)**
>
> Please note that these solutions are intended for players who are experiencing crashes that appear to be GPU-related.
> A GPU-related crash will display an Engine Error with references to DXGI, such ...

Failing that, I can assist with a refund.