# Crash before Character Selection - and now launcher doesn't work either **URL:** \ **Category:** Technical Support\ **Tags:** acknowledged\ **Created:** [March 25, 2025, 4:49pm UTC](https://forums.fatsharkgames.com/t/crash-before-character-selection-and-now-launcher-doesnt-work-either/106255 "2025-03-25T16:49:54Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Nixaerie](https://avatars.discourse-cdn.com/v4/letter/n/7993a0/32.png) [@Nixaerie](https://forums.fatsharkgames.com/u/Nixaerie)\ **Post date:** [March 25, 2025, 4:49pm UTC](https://forums.fatsharkgames.com/t/crash-before-character-selection-and-now-launcher-doesnt-work-either/106255/1 "2025-03-25T16:49:54Z")
### Issue Type (Required): Crash - On Launch ### Issue Description (Required): I reinstalled VT2 a couple days ago, after upgrading to Windows11 and changing my rig (5070Ti + Ryzen5 9600x). Drivers are up to date. I started VT2, launcher started, I went for the benchmark. First crash. It showed a crash report. I tried going for the game itself, it starts the video, then the menu, I go for Adventure, Skaven Icon start spinning. When I hear the sound of the “loading” of the character screen, the Skaven Icon stop spinning and after 15 seconds the game crashes. It showed a crash report. I tried lowering the graphics to the ground, no changes. I restarted the PC. NOW, it won’t start the launcher anymore: the only way I have to start the game is with the Beta “temporary\_launcher\_workaround”. Same as above: i go Adventure (or other game mode), Skaven Icon start spinning. When I hear the sound of the “loading” of the character screen, the Skaven Icon stop spinning and after 15 seconds the game crashes. No more crashreport, too. I cannot deactivate the mods, since the launcher is not showing. I tried several repair, uninstalled and reinstalled a couple of times, even cancelling the folders (both the SteamApp and the Roaming ones). ### Reproduction Rate (Required): Constant (100%) ### Platform (Required): Steam (PC) ### Player ID (Optional): > **[Steam Community :: Sp3ttro](https://steamcommunity.com/id/sp3ttr0n0x/)** > > stop with that? WHY? ### [PC] Upload Console Log & vermintide2\_launcher.log (Optional): [console-2025-03-25-16.34.11-d050d4b8-61cf-42ff-b392-56be92a9bb5a.log](https://forums.fatsharkgames.com/uploads/short-url/sBQv3S2okwqTLsK20yDCVgfFt0I.log) (122 KB) [user\_settings.config](https://forums.fatsharkgames.com/uploads/short-url/vGUzYjBxjPN8kWUYnVK9SsxAw7y.config) (8.38 KB) ---
**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\ **Post date:** [March 26, 2025, 11:58am UTC](https://forums.fatsharkgames.com/t/crash-before-character-selection-and-now-launcher-doesnt-work-either/106255/2 "2025-03-26T11:58:21Z")
@Nixaerie, regarding the Deadlock crash there appears to be a Steam-related error occurring. It’s possible that the issue is voip related, but we’re not 100% certain. Can you please try disabling voip and see if there’s any difference: 1. Press Windows + R 2. Search for **%appdata%** 3. Navigate to the Vermintide 2 directory `\Fatshark\Vermintide 2` 4. Edit your **user\_settings.config** file 5. Locate the setting ‘voip\_is\_enabled’ 6. Set this to ‘voip\_is\_enabled = **false** ’ 7. Save your user\_settings.config file 8. Launch Vermintide 2 as normal Otherwise, we can only suggest to try the following: - Restart your PC - Fully restart your Steam client - Ensure you have latest Windows updated installed - Check your Steam client is up-to-date - Try a clean reinstallation of Vermintide 2, which involves deleting your AppData (note any custom settings e.g. keybinds, graphics etc. will be reset): [https://support.fatshark.se/hc/en-us/articles/360034118394--PC-How-to-Perform-a-Clean-Re-Installation-of-Vermintide-2-or-Darktide](https://support.fatshark.se/hc/en-us/articles/360034118394--PC-How-to-Perform-a-Clean-Re-Installation-of-Vermintide-2-or-Darktide) The launcher issue is different, and if you’ve tried our launcher-related solutions already you may need to rely on the launcher workaround: [https://support.fatshark.se/hc/en-us/articles/360021423613--PC-How-to-Resolve-Vermintide-2-Launcher-Issues](https://support.fatshark.se/hc/en-us/articles/360021423613--PC-How-to-Resolve-Vermintide-2-Launcher-Issues) ---
**Author:** ![Nixaerie](https://avatars.discourse-cdn.com/v4/letter/n/7993a0/32.png) [@Nixaerie](https://forums.fatsharkgames.com/u/Nixaerie)\ **Post date:** [March 27, 2025, 4:11pm UTC](https://forums.fatsharkgames.com/t/crash-before-character-selection-and-now-launcher-doesnt-work-either/106255/3 "2025-03-27T16:11:15Z")
Thanks a lot, the “voip” thing resolved the issue of the game not running. Still, the launcher won’t work nor with the repair, nor with the .Net Framework repair. For now I suppose I’ll stay with the beta thingy, even if what I cannot understand is why it worked the first 4 to 5 times…this bothers me the most 😅 ---
**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\ **Post date:** [March 27, 2025, 6:46pm UTC](https://forums.fatsharkgames.com/t/crash-before-character-selection-and-now-launcher-doesnt-work-either/106255/4 "2025-03-27T18:46:26Z")
@Nixaerie thanks for the update! Glad to hear that disabling voip helped with the game issue 😁 Maybe we can sus out why the launcher stopped working. When you try to start the launcher is a launcher log being generated? If so, could you please provide this so we can take a look? 1. Press the Windows key + R 2. Enter **%appdata%** within the search input and select ‘OK’ 3. Navigate to **AppData\Roaming\Fatshark\Vermintide 2** 4. Locate the **vermintide2\_launcher.log** in this directory Thanks! ---
**Author:** ![Nixaerie](https://avatars.discourse-cdn.com/v4/letter/n/7993a0/32.png) [@Nixaerie](https://forums.fatsharkgames.com/u/Nixaerie)\ **Post date:** [March 29, 2025, 11:31pm UTC](https://forums.fatsharkgames.com/t/crash-before-character-selection-and-now-launcher-doesnt-work-either/106255/5 "2025-03-29T23:31:22Z")
Hi, and thanks for your continuous support, it’s really welcome! I tried disabling the “beta launcher workaround”: the launcher never started, and no **vermintide2\_launcer.log** was generated. The only file inside the %appdata% folder that was “saved” during that time was the **user\_setting.config** (which was probably updated, i don’t really know). I’m going to provide it here below, anyway. [user\_settings.config](https://forums.fatsharkgames.com/uploads/short-url/6sIpjqpoEnmc9CnbKLXKbJgXUzR.config) (8.5 KB) thank you! ---
**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\ **Post date:** [March 31, 2025, 10:00am UTC](https://forums.fatsharkgames.com/t/crash-before-character-selection-and-now-launcher-doesnt-work-either/106255/6 "2025-03-31T10:00:26Z")
Hi @Nixaerie, No problem! I’ve shared your user\_settings with our engine developers and I’ve asked if they have any insight/suggestions, though without a launcher log there isn’t much for us to go on unfortunately ☹ I’ll let you know as soon as I’ve heard back from them. Thanks! ---
**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\ **Post date:** [April 1, 2025, 2:04pm UTC](https://forums.fatsharkgames.com/t/crash-before-character-selection-and-now-launcher-doesnt-work-either/106255/7 "2025-04-01T14:04:39Z")
@Nixaerie, our engine developers have looked into this, but unfortunately without a launcher log we’re a bit lost as to why this is occurring. They suggested to delete your Vermintide 2 AppData and try a clean reinstall again, just in case. Though we appreciate you did already try this. Sorry we’ve not been able to be of more specific help ☹ ---
**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/3/1/319a2f41b73f03a4d9360defbe43058888a33c8c.png) [@system](https://forums.fatsharkgames.com/u/system)\ **Post date:** [April 8, 2025, 2:05pm UTC](https://forums.fatsharkgames.com/t/crash-before-character-selection-and-now-launcher-doesnt-work-either/106255/8 "2025-04-08T14:05:36Z")
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