# Crash after press play on launcher

**URL:** <https://forums.fatsharkgames.com/t/crash-after-press-play-on-launcher/107991>\
**Category:** Technical Support\
**Tags:** acknowledged\
**Created:** [May 19, 2025, 4:38am UTC](https://forums.fatsharkgames.com/t/crash-after-press-play-on-launcher/107991 "2025-05-19T04:38:11Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jameshwl](https://avatars.discourse-cdn.com/v4/letter/j/9de0a6/32.png) [@jameshwl](https://forums.fatsharkgames.com/u/jameshwl)\
**Post date:** [May 19, 2025, 4:38am UTC](https://forums.fatsharkgames.com/t/crash-after-press-play-on-launcher/107991/1 "2025-05-19T04:38:11Z")

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### Issue Type (Required):

Crash - on Launch

### Issue Description (Required):

nothing happend after launcher with black screen . already try everthing i could

### [PC] Do You Use Mods? (Optional):

No, I don’t use mods

### Reproduction Rate (Required):

Constant (100%)

### Platform (Required):

PC - Steam

### [PC] Crash Report (Optional):

## GUID: beb14d22-5f5d-4581-82b4-e75773b8a736 Log File: Info Type:

* * *

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**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [May 19, 2025, 8:25am UTC](https://forums.fatsharkgames.com/t/crash-after-press-play-on-launcher/107991/2 "2025-05-19T08:25:43Z")

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Hi James, do you think your issue could be related to this?:

> [@KNOWN ISSUE: Crashing After Installing Latest NVIDIA Driver (576.40)](https://forums.fatsharkgames.com/t/known-issue-crashing-after-installing-latest-nvidia-driver-576-40/107948):
>
> We’re currently in contact with NVIDIA after noticing a spike in crash reports from players who have installed the latest driver (576.40). The error produced when this occurs will look similar to: [Engine Error]: HRESULT: 0x887a0005 = DXGI\_ERROR\_DEVICE\_REMOVED: GetDeviceRemovedReason() = DXGI\_ERROR\_DEVICE\_HUNG For now, the recommended solution is to roll back to a previous stable driver version. If you’re experiencing issues, we encourage you to share your experience directly with NVIDIA: [Ge…](https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/565124/geforce-grd-57640-feedback-thread-released-51225/)

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**Author:** ![jameshwl](https://avatars.discourse-cdn.com/v4/letter/j/9de0a6/32.png) [@jameshwl](https://forums.fatsharkgames.com/u/jameshwl)\
**Post date:** [May 20, 2025, 4:29am UTC](https://forums.fatsharkgames.com/t/crash-after-press-play-on-launcher/107991/3 "2025-05-20T04:29:04Z")

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> [@KNOWN ISSUE: Crashing After Installing Latest NVIDIA Driver (576.40)](https://forums.fatsharkgames.com/t/known-issue-crashing-after-installing-latest-nvidia-driver-576-40/107948/1):
>
> urrently in contact with NVIDIA after noticing a spike in crash reports from players who have installed the latest driver (576.40). The error produced when this occurs will look similar to: [Engine Error]: HRESULT: 0x887a0005 = DXGI\_ERROR\_DEVICE\_REMOV

less likey i havent been able to play once since purchased from steam last month.

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<div class="post-metadata">

**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [May 20, 2025, 9:52am UTC](https://forums.fatsharkgames.com/t/crash-after-press-play-on-launcher/107991/4 "2025-05-20T09:52:02Z")

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Got it. The problem I’m having here is that the crash report contains minimal data, so I don’t have much to work with - it’s very much a mystery as to what could be causing this.

With this being a shot in the dark, I can only recommend running through the solutions here:

[[PC] How to Resolve Crashes in Darktide](https://support.fatshark.se/hc/en-us/articles/7709661288733--PC-How-to-Resolve-Crashes-in-Darktide)

Alternatively, I can assist with a refund - let me know if this is something you’re interested in.

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<div class="post-metadata">

**Author:** ![jameshwl](https://avatars.discourse-cdn.com/v4/letter/j/9de0a6/32.png) [@jameshwl](https://forums.fatsharkgames.com/u/jameshwl)\
**Post date:** [May 23, 2025, 2:07am UTC](https://forums.fatsharkgames.com/t/crash-after-press-play-on-launcher/107991/5 "2025-05-23T02:07:49Z")

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already tried everthing in that post is there anything info i can provide could slove the problem? i dont need a refund, my friend keep waiting for me to join him in game.