# Connection Timeout EE Hub **URL:** \ **Category:** Technical Support\ **Tags:** acknowledged\ **Created:** [June 7, 2020, 8:15am UTC](https://forums.fatsharkgames.com/t/connection-timeout-ee-hub/39635 "2020-06-07T08:15:33Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Grub](https://avatars.discourse-cdn.com/v4/letter/g/51bf81/32.png) [@Grub](https://forums.fatsharkgames.com/u/Grub)\ **Post date:** [June 7, 2020, 8:15am UTC](https://forums.fatsharkgames.com/t/connection-timeout-ee-hub/39635/1 "2020-06-07T08:15:33Z")
Hey! Quite a frustrating one for everyone! I’ve read up every post out there on the issue. Using an EE Smart Hub uPnP Enabled Ports Forwarded Firewalls all in check DNS changed All to no avail, I connect to a lobby and connection times out, same applies for people joining me as host. Game Logs > 16:34:18.671 [Lua] [Matchmaking] Exiting state MatchmakingStateIdle with on\_exit() > 16:34:18.671 [Lua] [Matchmaking] Entering MatchmakingStateRequestJoinGame on\_enter() > 16:34:18.671 [Lua] [LobbyAux] Making combined\_hash: bd86a2f3d665484e from network\_hash=dbf09bcc6b80e592, trunk\_revision=10480, engine\_revision=37196fc3ac2c, project\_hash=bulldozer > 16:34:18.671 [Lua] [ChatManager][1]System: Connecting to game session. > 16:34:18.676 [Lua] [LobbyClient] Changed state from nil to joining > 16:34:18.921 [SteamLobby] Detected added member 11000011871b6ca > 16:34:18.921 [SteamLobby] Detected added member 110000109f0aec6 > 16:34:18.921 [SteamLobby] Detected added member 110000109039fce > 16:34:18.921 [SteamLobby] Detected added member 110000102ccde61 > 16:34:18.924 [Lua] [LobbyClient] Changed state from joining to joined > 16:34:18.924 [Lua] [PartyManager] Leader is set to 11000011871b6ca > 16:34:18.924 [Lua] [Matchmaking] Joined lobby, checking network hash… > 16:34:18.934 [Lua] [Matchmaking] Network hashes matches, waiting to connect to host with user name ‘JeckClear’… > 16:34:19.422 [Steam] Accepted session request from 11000011871b6ca > 16:34:20.397 [Connection] Creating endpoint 11000011871b6ca - inbound message > 16:34:20.397 [Connection] Setting transport socket buffer size to 9600 for 512.0 kbps, this may cause a buffer latency of 0.150 s > 16:34:20.397 [SteamAuthenticator] Got ticket request from 11000011871b6ca > 16:34:20.397 [SteamAuthenticator] GetAuthSessionTicket 11000011871b6ca > 16:34:20.397 [SteamAuthenticator] Sent ticket to 11000011871b6ca > 16:34:20.399 [Lua] [ChatManager][1]System: JeckClear is joining the game > 16:34:20.408 [SteamAuthenticator] Sent ticket request to 11000011871b6ca > 16:34:20.491 [SteamAuthenticator] Got ticket from 11000011871b6ca > 16:34:20.492 [SteamAuthenticator] BeginAuthSession 11000011871b6ca > 16:34:20.492 [SteamAuthenticator] Authenticating 11000011871b6ca > 16:34:20.767 [SteamAuthenticator] Steam validation for 11000011871b6ca with response 0 > 16:34:20.878 [Connection] Dropping packet from 11000011871b6ca since remote session is unknown yet > 16:34:21.104 [Connection] Dropping packet from 11000011871b6ca since remote session is unknown yet > session is unknown yet > 16:34:35.129 [Connection] Dropping packet from 11000011871b6ca since remote session is unknown yet > 16:34:36.947 [Connection] Dropping packet from 11000011871b6ca since remote session is unknown yet > 16:34:37.142 [Connection] Dropping packet from 11000011871b6ca since remote session is unknown yet > 16:34:37.358 [Connection] Dropping packet from 11000011871b6ca since remote session is unknown yet > 16:34:37.481 [Connection] Dropping packet from 11000011871b6ca since remote session is unknown yet … " etc " 16:34:49.339 [Lua] [Matchmaking] Failed to connect to host due to timeout. lobby\_id=1860000012fd5d0, host\_id:JeckClear 16:34:49.339 [Lua] [Matchmaking] Adding broken lobby: 1860000012fd5d0 Due to bad connection or something: true, ignoring it for 120 seconds 16:34:49.339 [Lua] [ChatManager][1]System: Connection timeout 16:34:49.339 [Lua] PopupManager:queue\_default\_popup: Connection Timeout Error ok Ok 16:34:49.339 [Lua] [Matchmaking] Exiting state MatchmakingStateRequestJoinGame with on\_exit() 16:34:49.339 [Lua] [Matchmaking] Entering MatchmakingStateIdle on\_enter() 16:34:49.345 [Connection] Destroying endpoint 11000011871b6ca - explicit request 16:34:49.347 [SteamAuthenticator] CancelAuthTicket 11000011871b6ca 16:34:49.347 [SteamAuthenticator] EndAuthSession 11000011871b6ca 16:34:49.347 [Lua] [ChatManager][1]System: JeckClear has left the game > Blockquote I have just got off the phone to an EE technician, who seems just as baffled about the issue. However they’ve raised a ticket with the team and are looking into it, though he pretty much felt lost as to the problem. Even after directing him to investigate [https://5107.playfabapi.com/](https://5107.playfabapi.com/) ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [June 8, 2020, 8:51am UTC](https://forums.fatsharkgames.com/t/connection-timeout-ee-hub/39635/2 "2020-06-08T08:51:13Z")
The Connection Timeout error is a particularly infuriating one for all involved! Have you tried connecting to a mobile hotspot, purely to see if the error continues? It helps in isolating the issue to the PC or the network. ---
**Author:** ![Grub](https://avatars.discourse-cdn.com/v4/letter/g/51bf81/32.png) [@Grub](https://forums.fatsharkgames.com/u/Grub)\ **Post date:** [June 11, 2020, 7:03pm UTC](https://forums.fatsharkgames.com/t/connection-timeout-ee-hub/39635/3 "2020-06-11T19:03:31Z")
Hi Julia, Thanks for getting back to me; I have and can indeed connect. I’ve also taken my laptop over to a friends house and connected successfully there! Had a 6 hour session, good fun. Still no luck on the home network, and no word yet from EE. ---
**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/3/1/319a2f41b73f03a4d9360defbe43058888a33c8c.png) [@system](https://forums.fatsharkgames.com/u/system)\ **Post date:** [June 18, 2020, 7:03pm UTC](https://forums.fatsharkgames.com/t/connection-timeout-ee-hub/39635/4 "2020-06-18T19:03:33Z")
Closed on June 18, 2020, 7:03pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.