The cash shop existed at release as an additional means to produce revenue; we all know that game development costs money, and nobody wants investors pushing their greedy fingers into their favorite games – but as much as people (rightly) complain about the investors pushing the devs to sell cosmetics, do you really think things are going to magically get better if the means to acquire revenue go away?
MTX are available if you want to support the game, but they are 100% unnecessary if you don’t want to purchase them. And before anyone even tries it: no, “FOMO” doesn’t count as a valid argument against microtransactions. Again, if you’re somehow under the impression that things are bad now, I’d encourage people to take a gander at other games where the investors have a greater influence over what does or doesn’t cost real money, or how much those purchases cost.
Furthermore, the argument shifts constantly and it’s always based off of a complete and utter misunderstanding of how game development works (and again, this is easy-to-find information that anyone can find by taking a couple minutes searching around on google). The ‘problem’, as presented, is either:
A. “The creation and implementation of MTX cosmetics hurts the development of gameplay updates and new content”
B. “Why would I ever want to pay real money for cosmetics”
Argument A is the same nonsense that people have been spouting off since the game released. It wasn’t true then, it isn’t suddenly true now, but nobody could be bothered to fact check their own talking points, because then the point they think they had falls apart, and we can’t have that.
Argument B answers itself. To support the game by purchasing completely optional cosmetics that have no bearing on the gameplay whatsoever. It’s a first person shooter where you can’t even see the majority of your apparel when you’re actually playing the game. You lose nothing if you do not purchase these cosmetics besides “well I don’t look exactly the way I want to!”. They’ve never been worth the bricks that people have been crapping over them since release, and if some of you were even 10% as enthusiastic about submitting feedback that actually contributed to making the overall experience better we might actually get somewhere as a community.
And let’s be real here: It wouldn’t even matter if cash shop cosmetics could be earned purely through in-game means, because then you’d have the same entitled crowds complaining about how they have to actually play the game to unlock something that “should be free”.
At the end of the day, the upcoming update DOES provide what looked to be a reasonably substantial amount of cosmetics that can be earned entirely through dockets, and that’s on top of the ones you can earn through penances that have been around since launch, and the last update’s penance overhaul, as well as reskins that already existed through the armoury.
tl;dr: You’re literally getting what you asked for, but as always, somehow it still isn’t good enough.