# Can't launch - application was unable to start correctly (0xc0000005)

**URL:** <https://forums.fatsharkgames.com/t/cant-launch-application-was-unable-to-start-correctly-0xc0000005/55326>\
**Category:** Technical Support\
**Tags:** acknowledged\
**Created:** [November 17, 2022, 8:57pm UTC](https://forums.fatsharkgames.com/t/cant-launch-application-was-unable-to-start-correctly-0xc0000005/55326 "2022-11-17T20:57:50Z")\
**Posts on this page:** 8\
**Page:** 1

<div class="post-metadata">

**Author:** ![bbbbbbb](https://avatars.discourse-cdn.com/v4/letter/b/aeb1de/32.png) [@bbbbbbb](https://forums.fatsharkgames.com/u/bbbbbbb)\
**Post date:** [November 17, 2022, 8:57pm UTC](https://forums.fatsharkgames.com/t/cant-launch-application-was-unable-to-start-correctly-0xc0000005/55326/1 "2022-11-17T20:57:50Z")

</div>

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

The game won’t launch and i’m getting a (0xc0000005) error message, image hopefully uploaded.  
**Issue Description:**

**Crash Report (If Applicable):**  
[Please see instructions on how to provide a crash report in the pinned Topic]

**Error Displayed (If Applicable):**  
 ![dark tide error](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/5/0/50c5449e13782e735f3850afec1ffb00e5ad6448.png)

**Steps to Reproduce:**  
[Please add the steps that can help our QA department in reproducing the issue. For example:]

no joy - Have tried reinstalling and verifying the installation, along with making sure drivers are updated.  
No joy, same message.

**Mission Name (If Applicable):**  
N/a

**Platform:**  
[Steam/Microsoft Store]  
Steam

**Player ID:**  
[Steam ID/Steam Profile URL/GamerTag]  
Nearlyatthestation

**Approx. Time of Issue & Timezone:**  
20.55 - 17.11.22, GMT

**Reproduction Rate:**  
Once - Rare (\<10%) - Unusual (\<25%) - Common (\<50%) - Often (\<75%) - Constant (100%)

**Upload Supporting Evidence:**  
[Screenshots, recordings, links to Twitch VODs, etc.]

**Upload Console Log:**

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide\console\_logs
4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
5. Upload here

Nothing - won’t launch so nothing created.

**Upload user\_settings.config:**

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide
4. Locate the user\_settings.config in this directory
5. Upload here

Here -  
adapter\_index = 0  
borderless\_fullscreen = false  
fullscreen = false  
fullscreen\_output = 0  
language\_id = “en”  
master\_render\_settings = {  
anti\_aliasing\_solution = 2  
dlss = 0  
dlss\_g = 0  
dlss\_master = “off”  
fsr = 3  
graphics\_quality = “low”  
nv\_reflex\_low\_latency = 1  
ray\_tracing\_quality = “off”  
}  
max\_worker\_threads = 9  
screen\_resolution = [  
1920  
1080  
]  
vsync = false

---

<div class="post-metadata">

**Author:** ![Satoru](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/satoru/32/2539_2.png) [@Satoru](https://forums.fatsharkgames.com/u/Satoru)\
**Post date:** [November 17, 2022, 8:58pm UTC](https://forums.fatsharkgames.com/t/cant-launch-application-was-unable-to-start-correctly-0xc0000005/55326/2 "2022-11-17T20:58:42Z")

</div>

Can you copy paste your system settings from Steam-Help-\>System Information

---

<div class="post-metadata">

**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\
**Post date:** [November 17, 2022, 9:05pm UTC](https://forums.fatsharkgames.com/t/cant-launch-application-was-unable-to-start-correctly-0xc0000005/55326/3 "2022-11-17T21:05:31Z")

</div>

Please ensure you have appropriate Anti-Virus and Firewall exceptions in place.

---

<div class="post-metadata">

**Author:** ![bbbbbbb](https://avatars.discourse-cdn.com/v4/letter/b/aeb1de/32.png) [@bbbbbbb](https://forums.fatsharkgames.com/u/bbbbbbb)\
**Post date:** [November 17, 2022, 9:13pm UTC](https://forums.fatsharkgames.com/t/cant-launch-application-was-unable-to-start-correctly-0xc0000005/55326/4 "2022-11-17T21:13:34Z")

</div>

hey bud, thanks for this - here you go (\*ID stuff deleted)

Computer Information:  
Manufacturer: GIGABYTE  
Model: Sabre 15WV8  
Form Factor: Laptop  
No Touch Input Detected

Processor Information:  
CPU Vendor: GenuineIntel  
CPU Brand: Intel(R) Core™ i7-8750H CPU @ 2.20GHz  
CPU Family: 0x6  
CPU Model: 0x9e  
CPU Stepping: 0xa  
CPU Type: 0x0  
Speed: 2208 Mhz  
12 logical processors  
6 physical processors  
HyperThreading: Supported  
FCMOV: Supported  
SSE2: Supported  
SSE3: Supported  
SSSE3: Supported  
SSE4a: Unsupported  
SSE41: Supported  
SSE42: Supported  
AES: Supported  
AVX: Supported  
AVX2: Supported  
AVX512F: Unsupported  
AVX512PF: Unsupported  
AVX512ER: Unsupported  
AVX512CD: Unsupported  
AVX512VNNI: Unsupported  
SHA: Unsupported  
CMPXCHG16B: Supported  
LAHF/SAHF: Supported  
PrefetchW: Unsupported

Operating System Version:  
Windows 11 (64 bit)  
NTFS: Supported  
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:  
Driver: NVIDIA GeForce GTX 1060  
DirectX Driver Name: nvldumd.dll  
Driver Version: 31.0.15.2698  
DirectX Driver Version: 31.0.15.2698  
Driver Date: 11 13 2022  
OpenGL Version: 4.6  
Desktop Color Depth: 32 bits per pixel  
Monitor Refresh Rate: 120 Hz  
DirectX Card: NVIDIA GeForce GTX 1060  
VendorID: \*  
DeviceID: \*  
Revision: 0xa1  
Number of Monitors: 1  
Number of Logical Video Cards: 1  
No SLI or Crossfire Detected  
Primary Display Resolution: 1920 x 1080  
Desktop Resolution: 1920 x 1080  
Primary Display Size: 20.51" x 11.54" (23.50" diag)  
52.1cm x 29.3cm (59.7cm diag)  
Primary Bus: PCI Express 16x  
Primary VRAM: 6143 MB  
Supported MSAA Modes: 2x 4x 8x

Sound card:  
Audio device: Speakers (Realtek(R) Audio)

Memory:  
RAM: 16231 MB

VR Hardware:  
VR Headset: None detected

Miscellaneous:  
UI Language: English  
Media Type: Undetermined  
Total Hard Disk Space Available: 1182240 MB  
Largest Free Hard Disk Block: 240709 MB  
OS Install Date: Jul 22 2022  
Game Controller: None detected  
MAC Address hash: \*

Storage:  
Disk serial number hash: \*  
Number of SSDs: 0  
Number of HDDs: 0

---

<div class="post-metadata">

**Author:** ![bbbbbbb](https://avatars.discourse-cdn.com/v4/letter/b/aeb1de/32.png) [@bbbbbbb](https://forums.fatsharkgames.com/u/bbbbbbb)\
**Post date:** [November 17, 2022, 9:14pm UTC](https://forums.fatsharkgames.com/t/cant-launch-application-was-unable-to-start-correctly-0xc0000005/55326/5 "2022-11-17T21:14:35Z")

</div>

Hey bud, yeah i’ve got the game .exe launch and anti cheat both on the exception list.  
Any idea?

---

<div class="post-metadata">

**Author:** ![Satoru](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/satoru/32/2539_2.png) [@Satoru](https://forums.fatsharkgames.com/u/Satoru)\
**Post date:** [November 17, 2022, 9:17pm UTC](https://forums.fatsharkgames.com/t/cant-launch-application-was-unable-to-start-correctly-0xc0000005/55326/6 "2022-11-17T21:17:05Z")

</div>

As a test can you temporarily totally disable your anti-virus? Its only as a test.

---

<div class="post-metadata">

**Author:** ![bbbbbbb](https://avatars.discourse-cdn.com/v4/letter/b/aeb1de/32.png) [@bbbbbbb](https://forums.fatsharkgames.com/u/bbbbbbb)\
**Post date:** [November 17, 2022, 9:39pm UTC](https://forums.fatsharkgames.com/t/cant-launch-application-was-unable-to-start-correctly-0xc0000005/55326/7 "2022-11-17T21:39:40Z")

</div>

cheers mate, that looks like the problem.  
I had to turn off both windows defender AND my other firewall. Bit confused as to why it took this though.  
Is there something extra that needs adding to the exception list?

---

<div class="post-metadata">

**Author:** ![Satoru](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/satoru/32/2539_2.png) [@Satoru](https://forums.fatsharkgames.com/u/Satoru)\
**Post date:** [November 17, 2022, 9:47pm UTC](https://forums.fatsharkgames.com/t/cant-launch-application-was-unable-to-start-correctly-0xc0000005/55326/8 "2022-11-17T21:47:25Z")

</div>

Some anti-virus programs have a ‘heuristic’ or ‘0 day’ mode. This scans files and it ‘guesses’ if the file is a virus or not. This tends to be… _ahem_ unreliable and can cause weird issues. To make it work these ‘heuristics’ modes are SEPARATE from the anti-virus product. So users will disable the anti-virus, think they’re ok, but the heuristics mode will kick in and block the file anyway. This depends on what your anti-virus product is and how it works.

i recommend like selectively turning on feature in yoru anti-virus suite one at a time and see which one breaks the game. That way you’ll know which feature you need to address with exceptions.

Obviously turning off all your firewall and anti-virus for playing a game is not a good idea so its important to turn that stuff back on. After all what else is going to protect your computer from the evils of the Chaos demons right?