# Can't join another player's game, and other players can't join my host(official realm) **URL:** \ **Category:** Technical Support\ **Tags:** acknowledged\ **Created:** [March 7, 2025, 10:25am UTC](https://forums.fatsharkgames.com/t/cant-join-another-players-game-and-other-players-cant-join-my-host-official-realm/105654 "2025-03-07T10:25:24Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Kaze\_ko](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/kaze_ko/32/17334_2.png) [@Kaze\_ko](https://forums.fatsharkgames.com/u/Kaze_ko)\ **Post date:** [March 7, 2025, 10:25am UTC](https://forums.fatsharkgames.com/t/cant-join-another-players-game-and-other-players-cant-join-my-host-official-realm/105654/1 "2025-03-07T10:25:24Z")
### Issue Type (Required): Matchmaking ### Issue Description (Required): I can’t join another player’s game, and other players can’t join my host (in official realm) The game prompt says " You are not allowed to connect. Either this or the other game instance is untrusted by the anti cheat system" [console-2025-03-06-19.55.13-76325681-fa23-419f-b9a7-f9dc3520f6e3.log](https://forums.fatsharkgames.com/uploads/short-url/gJKln7j2DNjf8MrKJuD5mEQDi4A.log) (787.8 KB) [console-2025-03-06-20.01.21-6e63c725-d819-4699-bded-37ec43212c3c.log](https://forums.fatsharkgames.com/uploads/short-url/vkozSl5tdb1aHQZplBNY82aEBFN.log) (1.5 MB) [console-2025-03-07-09.55.41-f1ceff40-9444-4d32-b978-c878f973cf91.log](https://forums.fatsharkgames.com/uploads/short-url/p1Re0z9FOQhkJjf8hPv6QDJVZWp.log) (549.6 KB) [console-2025-03-07-10.09.06-e07c61c0-4e01-48f9-a6a3-ac815eafcff0.log](https://forums.fatsharkgames.com/uploads/short-url/1XyxfKKPHMumnw0mguc8CjeoXPC.log) (372.9 KB) [console-2025-03-07-10.36.27-2595d81f-c81c-4a61-bdda-1d861f7512d9.log](https://forums.fatsharkgames.com/uploads/short-url/k8oHFvfK0PHg0dEz06kps435GbG.log) (15.4 MB) But I can go into the lobby and play a whole game by myself(But other players can’t join). Later I tried to join my friend’s lobby in MODDED REALM, but I still can’t join the lobby! The game prompt says " You are not allowed to connect. Either this or the other game instance is untrusted by the anti cheat system" again [console-2025-03-07-10.39.28-c655ed74-6102-4613-9973-04a73c780a0c.log](https://forums.fatsharkgames.com/uploads/short-url/wsPmqiQViOwfB0htKuGidcL8VIz.log) (1.8 MB) (I suspect it has something to do with the recently updated EOS anti-cheat service) ### Steps to Reproduce (Required): Join other players’s lobby in the game ### [PC] Do You Use Mods? (Optional): Yes, but I haven’t tried disabling them ### Reproduction Rate (Required): Constant (100%) ### Platform (Required): PC - Steam ### Player ID (Optional): > **[Steam Community :: 香香猫猫&咖啡豆豆~](https://steamcommunity.com/profiles/76561198007667070/)** > > 好友位满了所以删掉了几个离线一段时间的好友，如果有不慎删掉的话，麻烦留一下言我会加回来的，抱歉… 兴趣是游戏&动漫，虽然以前喜欢玩COS但是已经是咸了。玻璃心，慎加。 主游戏: 求生之路 & 末世鼠疫 常玩的朋友神隐或拉黑我之前麻烦大概说一下原因。遇个几次心态遭不住。 ### Upload Supporting Evidence (Optional): ![无标233题.png](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/c/b/cb18360983913f54233450b6bab080db5251e50a.jpeg) ### [PC] Upload Console Log & vermintide2\_launcher.log (Optional): [console-2025-03-07-09.55.41-f1ceff40-9444-4d32-b978-c878f973cf91.log](https://forums.fatsharkgames.com/uploads/short-url/p1Re0z9FOQhkJjf8hPv6QDJVZWp.log) (550 KB) [console-2025-03-07-10.09.06-e07c61c0-4e01-48f9-a6a3-ac815eafcff0.log](https://forums.fatsharkgames.com/uploads/short-url/1XyxfKKPHMumnw0mguc8CjeoXPC.log) (373 KB) ---
**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\ **Post date:** [March 7, 2025, 12:37pm UTC](https://forums.fatsharkgames.com/t/cant-join-another-players-game-and-other-players-cant-join-my-host-official-realm/105654/2 "2025-03-07T12:37:39Z")
It appears that EAC is placing you in an untrusted state by mistake. Firstly, can you please try fully restarting Steam, and your PC. Does the error persist? ---
**Author:** ![Kaze\_ko](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/kaze_ko/32/17334_2.png) [@Kaze\_ko](https://forums.fatsharkgames.com/u/Kaze_ko)\ **Post date:** [March 7, 2025, 12:54pm UTC](https://forums.fatsharkgames.com/t/cant-join-another-players-game-and-other-players-cant-join-my-host-official-realm/105654/3 "2025-03-07T12:54:29Z")
Yes, I’ve restarted PC/Steam, but the problem isn’t solved. I first encountered this problem in the early hours of this morning (I hadn’t played Vermintide 2 for two to three days prior to this), after which I played a solo campaign of the game and then shut down the PC. during the day today I turned the PC back on and logged in to the game again, but the problem persists. Just now I followed your method and restarted steam again, but the problem is not resolved. ---
**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\ **Post date:** [March 7, 2025, 1:00pm UTC](https://forums.fatsharkgames.com/t/cant-join-another-players-game-and-other-players-cant-join-my-host-official-realm/105654/4 "2025-03-07T13:00:46Z")
Gotcha, thanks for checking. Next, can you please try removing the Easy Anti-Cheat Certificates and to install/repair EAC: 1. Navigate to: C:\Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\EasyAntiCheat 2. Delete the ‘Certificates’ directory 3. Navigate to: C:\Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\installers\EasyAntiCheatEOS 4. Run the **EasyAntiCheat\_EOS\_Setup** installer and proceed as instructed Please let me know how this goes. ---
**Author:** ![Kaze\_ko](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/kaze_ko/32/17334_2.png) [@Kaze\_ko](https://forums.fatsharkgames.com/u/Kaze_ko)\ **Post date:** [March 7, 2025, 1:16pm UTC](https://forums.fatsharkgames.com/t/cant-join-another-players-game-and-other-players-cant-join-my-host-official-realm/105654/5 "2025-03-07T13:16:23Z")
I Delete the ‘Certificates’ directory, but when I run EasyAntiCheat\_EOS\_Setup.exe, its software interface just ‘flickered then disappear’ in instant, without any installation screen. I’m not sure if EOS is installed properly. (Because I found that the ‘Certificates’ directory was not rebuilt).Afterwards, I still couldn’t join other people’s games. Actually, before I posted, I tried the method in [this article,](https://forums.fatsharkgames.com/t/known-issue-reinstalling-vermintide-2-fails-to-install-eac-eos/105538) but it didn’t solve the problem. Also tried deleting the “EasyAntiCheat” folder and “start\_protected\_game.exe”,then using steam to verify game integrity. and the problem still exists. ---
**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\ **Post date:** [March 7, 2025, 2:53pm UTC](https://forums.fatsharkgames.com/t/cant-join-another-players-game-and-other-players-cant-join-my-host-official-realm/105654/6 "2025-03-07T14:53:23Z")
@Kaze_ko, sorry to hear this. The current FAQ steps need some improvement and will be updated soon - it’s not quite as straight forward as the steps currently show. Please bear with us on that. Our developers are also digging into the underlying issue, and have asked if you could please help with more logging so we can find out what went wrong. Could you please zip the following folder `%AppData%\EasyAntiCheat\` and send it in a DM to me? (If you can’t upload it here for any reason, if you can attach it to a support ticket [here](https://support.fatshark.se/hc/en-us/requests/new) that would be great too) To do so: 1. Press Windows + R 2. Enter ‘%appdata%’ and press ‘Ok’ 3. Right-click on the folder ‘EasyAntiCheat’ and select ‘Compress to ZIP file’ 4. Upload the ZIP file to us Thank you in advance! ---
**Author:** ![Kaze\_ko](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/kaze_ko/32/17334_2.png) [@Kaze\_ko](https://forums.fatsharkgames.com/u/Kaze_ko)\ **Post date:** [March 7, 2025, 3:02pm UTC](https://forums.fatsharkgames.com/t/cant-join-another-players-game-and-other-players-cant-join-my-host-official-realm/105654/7 "2025-03-07T15:02:47Z")
Thank you for your technical assistance. I have sent the compressed file of “EasyAntiCheat” to you via DM. ---
**Author:** ![ZinStonehead](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/zinstonehead/32/27850_2.png) [@ZinStonehead](https://forums.fatsharkgames.com/u/ZinStonehead)\ **Post date:** [March 7, 2025, 3:15pm UTC](https://forums.fatsharkgames.com/t/cant-join-another-players-game-and-other-players-cant-join-my-host-official-realm/105654/8 "2025-03-07T15:15:08Z")
I actually wonder if this state of the game can be done on purpose. Being able to play without people joining in is a blessing in my eyes. ---
**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\ **Post date:** [March 7, 2025, 3:20pm UTC](https://forums.fatsharkgames.com/t/cant-join-another-players-game-and-other-players-cant-join-my-host-official-realm/105654/9 "2025-03-07T15:20:16Z")
@Kaze_ko thank you! We’ve identified that the issue is that a module download for EAC is failing. You’re being blocked from this URL somehow: [https://modules-cdn.eac-prod.on.epicgames.com/modules/e020ce70c5b74c38805c6f3f910bac22/542204b9b24c44dea400fb92b1fb9271/win64](https://modules-cdn.eac-prod.on.epicgames.com/modules/e020ce70c5b74c38805c6f3f910bac22/542204b9b24c44dea400fb92b1fb9271/win64) If you can identify _why_ that is being blocked and gain access, that should resolve the underlying issue going forwards. If you visit the URL are any errors shown? Additionally, just to provide some updated steps to what was tried earlier, which I recommend completing to see if it helps, and to ensure your game installaton and EAC installations are repaired correctly! **Firstly, delete the EAC Certificates directory:** 1. Navigate to: C:\Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\EasyAntiCheat 2. Delete the ‘Certificates’ directory **Next, uninstall and reinstall EAC\_EOS using Powershell commands:** 1. Go to the Vermintide 2 Easy Anti-Cheat EOS directory: C:\Program Files\Steam\steamapps\common\Warhammer Vermintide 2\installers\EasyAntiCheatEOS\* 2. Shift + Right-click in the folder and select ‘Run Powershell window here’ 3. Paste the following command: `.\EasyAntiCheat_EOS_Setup.exe uninstall e020ce70c5b74c38805c6f3f910bac22` 4. Press enter 5. Then paste the followng command: `.\EasyAntiCheat_EOS_Setup.exe install e020ce70c5b74c38805c6f3f910bac22` 6. Press enter **Lastly, Verify Integrity of Game Files:** 1. In Steam, right-click Vermintide 2 in your Steam library sidebar 2. Select ‘Properties’ 3. Select the ‘Local Files’ tab 4. Select the ‘Verify the Integrity of Game Files’ button 5. When complete, close and reopen Steam ---
**Author:** ![Kaze\_ko](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/kaze_ko/32/17334_2.png) [@Kaze\_ko](https://forums.fatsharkgames.com/u/Kaze_ko)\ **Post date:** [March 7, 2025, 5:37pm UTC](https://forums.fatsharkgames.com/t/cant-join-another-players-game-and-other-players-cant-join-my-host-official-realm/105654/10 "2025-03-07T17:37:49Z")
I tried your technical solution. I found that I could not access the website [https://modules-cdn.eac-prod.on.epicgames.com](https://modules-cdn.eac-prod.on.epicgames.com) using my browser So I went through and modified my local hosts file in order to make the site accessible to browsers. After this the problem was solved! Thanks for your technical support! ---
**Author:** ![Kaze\_ko](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/kaze_ko/32/17334_2.png) [@Kaze\_ko](https://forums.fatsharkgames.com/u/Kaze_ko)\ **Post date:** [March 7, 2025, 5:45pm UTC](https://forums.fatsharkgames.com/t/cant-join-another-players-game-and-other-players-cant-join-my-host-official-realm/105654/11 "2025-03-07T17:45:44Z")
Because I can’t access the EAC’s service site, which is causing the problem, the If you must want to try this trouble, maybe you can try: uninstall the EOS service. Then point [modules-cdn.eac-prod.on.epicgames.com](http://modules-cdn.eac-prod.on.epicgames.com) locally in hosts. Finally install the EOS service. I don’t recommend you do this though, as it’s not the right way to play the game and may cause other games to be affected as well. ---
**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\ **Post date:** [March 7, 2025, 5:52pm UTC](https://forums.fatsharkgames.com/t/cant-join-another-players-game-and-other-players-cant-join-my-host-official-realm/105654/12 "2025-03-07T17:52:48Z")
@Kaze_ko, huzzah! Glad to hear you found a solution! ---
**Author:** ![ZinStonehead](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/zinstonehead/32/27850_2.png) [@ZinStonehead](https://forums.fatsharkgames.com/u/ZinStonehead)\ **Post date:** [March 7, 2025, 6:46pm UTC](https://forums.fatsharkgames.com/t/cant-join-another-players-game-and-other-players-cant-join-my-host-official-realm/105654/13 "2025-03-07T18:46:32Z")
Thank you! ---
**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/3/1/319a2f41b73f03a4d9360defbe43058888a33c8c.png) [@system](https://forums.fatsharkgames.com/u/system)\ **Post date:** [March 14, 2025, 6:47pm UTC](https://forums.fatsharkgames.com/t/cant-join-another-players-game-and-other-players-cant-join-my-host-official-realm/105654/14 "2025-03-14T18:47:20Z")
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