# Can't enter the game on starting screen with choose a character

**URL:** <https://forums.fatsharkgames.com/t/cant-enter-the-game-on-starting-screen-with-choose-a-character/63671>\
**Category:** Technical Support\
**Tags:** acknowledged\
**Created:** [December 1, 2022, 10:21am UTC](https://forums.fatsharkgames.com/t/cant-enter-the-game-on-starting-screen-with-choose-a-character/63671 "2022-12-01T10:21:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Archibald\_dno](https://avatars.discourse-cdn.com/v4/letter/a/5f8ce5/32.png) [@Archibald\_dno](https://forums.fatsharkgames.com/u/Archibald_dno)\
**Post date:** [December 1, 2022, 10:21am UTC](https://forums.fatsharkgames.com/t/cant-enter-the-game-on-starting-screen-with-choose-a-character/63671/1 "2022-12-01T10:21:05Z")

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We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

* * *

**Issue Description:**

**Crash Report (If Applicable):**  
[Please see instructions on how to provide a crash report in the pinned Topic]

**Error Displayed (If Applicable):**

**Steps to Reproduce:**  
[Please add the steps that can help our QA department in reproducing the issue. For example:]

1. Attempt to enter the game as any of my characters i have

**Mission Name (If Applicable):**

**Platform:**  
Steam

**Player ID:**  
Steam ID: 76561198077771618

**Approx. Time of Issue & Timezone:**  
[12/01/2022, 01:00 PM [Moscow]

**Reproduction Rate:**  
Constant (100%)

**Upload Supporting Evidence:**  
[Screenshots, recordings, links to Twitch VODs, etc.]

**Upload Console Log:**

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide\console\_logs
4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
5. 

[console-2022-12-01-09.59.54-b3e7bc70-3c52-47f8-96e5-b2c647b33cfe.log](https://forums.fatsharkgames.com/uploads/short-url/kO7QP9b3CmqEeCKj0I2nZCStipR.log) (53.5 KB)

**Upload darktide\_launcher.log:**

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide
4. Locate the darktide\_launcher.log in this directory
5. 

[darktide\_launcher.log](https://forums.fatsharkgames.com/uploads/short-url/jksbxAz7hoC71oiJeQp20ZP7Ulo.log) (216.1 KB)

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<div class="post-metadata">

**Author:** ![FatsharkLev](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharklev/32/119491_2.png) [@FatsharkLev](https://forums.fatsharkgames.com/u/FatsharkLev)\
**Post date:** [December 1, 2022, 12:04pm UTC](https://forums.fatsharkgames.com/t/cant-enter-the-game-on-starting-screen-with-choose-a-character/63671/2 "2022-12-01T12:04:50Z")

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We’re investigating - thank you for the report and apologies for any inconvenience.