# Backend Error: SSL\_connect\_error **URL:** \ **Category:** Technical Support\ **Tags:** acknowledged\ **Created:** [September 7, 2020, 2:56am UTC](https://forums.fatsharkgames.com/t/backend-error-ssl-connect-error/41438 "2020-09-07T02:56:45Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Maskian](https://avatars.discourse-cdn.com/v4/letter/m/d2c977/32.png) [@Maskian](https://forums.fatsharkgames.com/u/Maskian)\ **Post date:** [September 7, 2020, 2:56am UTC](https://forums.fatsharkgames.com/t/backend-error-ssl-connect-error/41438/1 "2020-09-07T02:56:46Z")
I just got this game, but I haven’t yet managed to get into 2 consecutive games. If it doesn’t crash and show this “Backend Error: SSL\_connect\_error” in the beginning right before the main menu even appears, it will most certainly show it right after I finish my first game… I saw a few forum posts about similar errors and it had to do with the Russian government banning some IPs. Thing is though, I’m in Cyprus. I’m attaching today’s console logs, since I only played this today and yesterday. There are one or two runs that worked, and I completed a game, but most are of failed attempts, that is me not even getting through to the main menu… Any help would be appreciated! [console-2020-09-06-09.49.17-0600b4ef-5fe7-4342-af8e-17739ca65b83.log](https://forums.fatsharkgames.com/uploads/short-url/fRG1YupsUHd45VeCwQNT3YFw3oX.log) (43.7 KB) [console-2020-09-06-19.08.29-6474fc4c-cc50-40f9-aeb2-a944efed98ef.log](https://forums.fatsharkgames.com/uploads/short-url/5eb32LsKn14pCNUt3k5enRSRA7d.log) (47.2 KB) [console-2020-09-06-19.14.47-0a2a26ba-2073-41cb-a3d1-5570c755fd8a.log](https://forums.fatsharkgames.com/uploads/short-url/a32SbXVQeOhTULe8SpKo8PBDhZu.log) (44.3 KB) [console-2020-09-06-19.35.17-7fed0b9f-03b5-4bd5-8564-8625247129f1.log](https://forums.fatsharkgames.com/uploads/short-url/nLufTmvvHVDb7n9M30qOfjuHv4S.log) (1.2 MB) [console-2020-09-06-08.08.53-5bce8c7f-54ca-43b7-9e28-fa4810cf508c.log](https://forums.fatsharkgames.com/uploads/short-url/plaLvf49UjFz16ysgosYXbPpprH.log) (471.8 KB) [console-2020-09-06-08.36.39-5d080a37-4a34-437f-aa22-451438621529.log](https://forums.fatsharkgames.com/uploads/short-url/rAIfEHDt1oa1OHOOaTebMz3efCW.log) (559.6 KB) [console-2020-09-06-09.10.24-45f964ee-81ed-478c-ac6a-4302df11dd1d.log](https://forums.fatsharkgames.com/uploads/short-url/y04M34oHsQgzLaNOtxv6qISpBnP.log) (45.8 KB) ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [September 7, 2020, 3:48pm UTC](https://forums.fatsharkgames.com/t/backend-error-ssl-connect-error/41438/2 "2020-09-07T15:48:13Z")
Do Cyprus and Turkey share the same ISPs? In which case, have a look at: [https://support.fatshark.se/hc/en-us/articles/360021235014-Playing-From-Turkey-and-Experiencing-Connectivity-Errors-](https://support.fatshark.se/hc/en-us/articles/360021235014-Playing-From-Turkey-and-Experiencing-Connectivity-Errors-) ---
**Author:** ![Maskian](https://avatars.discourse-cdn.com/v4/letter/m/d2c977/32.png) [@Maskian](https://forums.fatsharkgames.com/u/Maskian)\ **Post date:** [September 8, 2020, 11:47pm UTC](https://forums.fatsharkgames.com/t/backend-error-ssl-connect-error/41438/3 "2020-09-08T23:47:53Z")
Also, an update, don’t know if it counts, but one time I managed to connect and played only with bots, and still got the error in the end… Here’s the console log [console-2020-09-08-19.06.59-185826e2-e98b-4d4f-b12c-3d8899470244.log](https://forums.fatsharkgames.com/uploads/short-url/b5TS5zYGKu3C3Js6RUDVxT6k17H.log) (549.1 KB) ---
**Author:** ![Maskian](https://avatars.discourse-cdn.com/v4/letter/m/d2c977/32.png) [@Maskian](https://forums.fatsharkgames.com/u/Maskian)\ **Post date:** [September 8, 2020, 11:48pm UTC](https://forums.fatsharkgames.com/t/backend-error-ssl-connect-error/41438/4 "2020-09-08T23:48:13Z")
The link in the article is opened secure for me… ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [September 9, 2020, 8:52pm UTC](https://forums.fatsharkgames.com/t/backend-error-ssl-connect-error/41438/5 "2020-09-09T20:52:13Z")
Hmmm. Are you using anything that could be potentially interfering with your connection to our servers, such as a VPN? ---
**Author:** ![Maskian](https://avatars.discourse-cdn.com/v4/letter/m/d2c977/32.png) [@Maskian](https://forums.fatsharkgames.com/u/Maskian)\ **Post date:** [September 10, 2020, 11:52am UTC](https://forums.fatsharkgames.com/t/backend-error-ssl-connect-error/41438/6 "2020-09-10T11:52:26Z")
No, nothing like that… ---
**Author:** ![Maskian](https://avatars.discourse-cdn.com/v4/letter/m/d2c977/32.png) [@Maskian](https://forums.fatsharkgames.com/u/Maskian)\ **Post date:** [September 16, 2020, 5:18pm UTC](https://forums.fatsharkgames.com/t/backend-error-ssl-connect-error/41438/7 "2020-09-16T17:18:13Z")
No chance of me playing the game, huh? Shame, since I really like this game ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [September 16, 2020, 9:16pm UTC](https://forums.fatsharkgames.com/t/backend-error-ssl-connect-error/41438/8 "2020-09-16T21:16:49Z")
Sorry for the delay @Maskian. I think the best option here would be to contact your ISP (referencing [https://5107.playfabapi.com/](https://5107.playfabapi.com/)). They will ultimately be best suited to assist with this. There are some solutions you could try here, but I think your issue is beyond that: [https://support.fatshark.se/hc/en-us/articles/360034654113--PC-How-to-Resolve-SIGN-IN-TIMEOUT-COULDNT-CONNECT-CONNECTION-TIMEOUT-COULDNT-RESOLVE-HOST-Errors-](https://support.fatshark.se/hc/en-us/articles/360034654113--PC-How-to-Resolve-SIGN-IN-TIMEOUT-COULDNT-CONNECT-CONNECTION-TIMEOUT-COULDNT-RESOLVE-HOST-Errors-) ---
**Author:** ![Maskian](https://avatars.discourse-cdn.com/v4/letter/m/d2c977/32.png) [@Maskian](https://forums.fatsharkgames.com/u/Maskian)\ **Post date:** [September 16, 2020, 9:22pm UTC](https://forums.fatsharkgames.com/t/backend-error-ssl-connect-error/41438/9 "2020-09-16T21:22:53Z")
Ok, thank you for your support, I will look into it ---
**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/3/1/319a2f41b73f03a4d9360defbe43058888a33c8c.png) [@system](https://forums.fatsharkgames.com/u/system)\ **Post date:** [September 23, 2020, 9:22pm UTC](https://forums.fatsharkgames.com/t/backend-error-ssl-connect-error/41438/10 "2020-09-23T21:22:54Z")
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