Backend Error: Error signing in

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Error - Backend Error

Issue Description (Required):

Got back to playing the game after a break. Been playing it fine for a week or two, but then got this error. Originally got it in the middle of May, still present today.
I’ve seen other topics with the same issue and I’ve done things mentioned there.
However, when I installed the game to a different drive (HDD) it booted just fine. After reinstalling it to a dedicated drive (SSD), where I originally got this error, the error was still there.

[PC] Do You Use Mods? (Optional):

Yes, and I’ve tried disabling them

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

Player ID (Optional):

76561198284166845

Upload Supporting Evidence (Optional):

Снимок экрана 2025-05-30 194730.png
Снимок экрана 2025-05-30 194730.png1920×1080 179 KB

[PC] Upload Console Log & darktide_launcher.log (Optional):

console-2025-05-30-16.46.18-0c52e853-85ef-4e15-a3cd-8815f67b933e.log (24.6 KB)
darktide_launcher.log (137 KB)

2

Hello! I’m surprised to hear of the HDD/SSD situation for an error of this nature - I am perplexed, and I’ve reached out to the team with the hope they can shed some light on why this is.

3

I think that it’s not specifically about SSD\HDD, but in general about the different behaviour on different drives, regardless of their physical basis. I can test this on another SSD (the game was never installed there before) and provide the logs.

UPDATED: As I thought, the problem is drive specific. I’ve installed the game to a different SSD, and it works just fine. Here are the logs.
console-2025-06-03-12.08.57-0916cffb-57a9-4d3c-893f-2fc4710905e3.log (31.8 KB)
darktide_launcher.log (156.5 KB)