# Backend error code: 1000 **URL:** \ **Category:** Technical Support\ **Tags:** acknowledged\ **Created:** [June 30, 2025, 3:29pm UTC](https://forums.fatsharkgames.com/t/backend-error-code-1000/110123 "2025-06-30T15:29:15Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![StartDawg](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@StartDawg](https://forums.fatsharkgames.com/u/StartDawg)\ **Post date:** [June 30, 2025, 3:29pm UTC](https://forums.fatsharkgames.com/t/backend-error-code-1000/110123/1 "2025-06-30T15:29:15Z")
### Issue Type (Required): Error - Backend Error ### Issue Description (Required): I’ve bought the game recently and i haven’t been able to play because i get a backend error every time i try to log in. I checked the console logs and it says code 1000 ### [PC] Do You Use Mods? (Optional): No, I don’t use mods ### Reproduction Rate (Required): Constant (100%) ### Platform (Required): PC - Steam ### Player ID (Optional): > **[Steam Community :: StartDawg](https://steamcommunity.com/profiles/76561199568245797/)** ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [July 1, 2025, 9:37am UTC](https://forums.fatsharkgames.com/t/backend-error-code-1000/110123/2 "2025-07-01T09:37:06Z")
Hi StartDawg, could you share the console logs with us, please? ---
**Author:** ![StartDawg](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@StartDawg](https://forums.fatsharkgames.com/u/StartDawg)\ **Post date:** [July 1, 2025, 3:01pm UTC](https://forums.fatsharkgames.com/t/backend-error-code-1000/110123/3 "2025-07-01T15:01:34Z")
[console-2025-07-01-14.55.53-975a33d4-9dae-4cf0-90d8-30d52bf598a4.log](https://forums.fatsharkgames.com/uploads/short-url/6NHDqpMKUOGGWWUS4FtdYGu6Q8V.log) (27.8 KB) weird, i thought i uploaded them. ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [July 1, 2025, 3:46pm UTC](https://forums.fatsharkgames.com/t/backend-error-code-1000/110123/4 "2025-07-01T15:46:42Z")
Thanks for that. What’s displayed on the page when you attempt to access [https://bsp-auth-prod.atoma.cloud/](https://bsp-auth-prod.atoma.cloud/)? ---
**Author:** ![StartDawg](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@StartDawg](https://forums.fatsharkgames.com/u/StartDawg)\ **Post date:** [July 1, 2025, 5:25pm UTC](https://forums.fatsharkgames.com/t/backend-error-code-1000/110123/5 "2025-07-01T17:25:16Z")
{“message”:“Not Found”} that’s it ---
**Author:** ![StartDawg](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@StartDawg](https://forums.fatsharkgames.com/u/StartDawg)\ **Post date:** [July 9, 2025, 6:41pm UTC](https://forums.fatsharkgames.com/t/backend-error-code-1000/110123/7 "2025-07-09T18:41:37Z")
I’ve changed my internet plan and managed to get past the start menu, but now i get error 2014 almost all the time. ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [July 10, 2025, 9:18am UTC](https://forums.fatsharkgames.com/t/backend-error-code-1000/110123/8 "2025-07-10T09:18:17Z")
Sorry I missed your previous reply here. Which region are you playing from? ---
**Author:** ![StartDawg](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@StartDawg](https://forums.fatsharkgames.com/u/StartDawg)\ **Post date:** [July 10, 2025, 12:43pm UTC](https://forums.fatsharkgames.com/t/backend-error-code-1000/110123/9 "2025-07-10T12:43:02Z")
Russia ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [July 10, 2025, 12:57pm UTC](https://forums.fatsharkgames.com/t/backend-error-code-1000/110123/10 "2025-07-10T12:57:31Z")
That explains it - we’ve been looking in to this issue impacting our Russian players, but it shows to be the result of Roskomnadzor activity, as we’re aware that this issue is occurring outside of Darktide and in other online products and services too. We’ll share any updates on the case here: > [@KNOWN ISSUE: Error Loading in to Mourningstar for Players Based in Russia](https://forums.fatsharkgames.com/t/known-issue-error-loading-in-to-mourningstar-for-players-based-in-russia/108781/): > > We’re aware of reports from players in Russia encountering errors when loading in to the Mourningstar. Our initial investigation shows this may be linked to national network restrictions, which could limit our ability to directly address the issue. It’s worth noting that these restrictions appear to be impacting other products and services as well, and not only Darktide. That said, please rest assured we’ll do everything within our ability to assist if there’s anything we can resolve on our en… Additionally, the comments here from a couple of our Russian players explain the workarounds they’ve used, which may be of interest to you: [https://forums.fatsharkgames.com/t/error-signing-in-backend-error/108663/5](https://forums.fatsharkgames.com/t/error-signing-in-backend-error/108663/5) I should add that the restrictions appear to be slowly being removed across the country, so I hope you’ll soon be able to play. Alternatively, I can assist with a refund should you prefer to take that option. ---
**Author:** ![StartDawg](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@StartDawg](https://forums.fatsharkgames.com/u/StartDawg)\ **Post date:** [July 10, 2025, 1:20pm UTC](https://forums.fatsharkgames.com/t/backend-error-code-1000/110123/11 "2025-07-10T13:20:38Z")
Of course it’s them, i didn’t even think about it. Thank you for helping me