# Account Authentication Failure

**URL:** <https://forums.fatsharkgames.com/t/account-authentication-failure/87065>\
**Category:** Technical Support\
**Tags:** devpost\
**Created:** [November 15, 2023, 3:40pm UTC](https://forums.fatsharkgames.com/t/account-authentication-failure/87065 "2023-11-15T15:40:02Z")\
**Posts on this page:** 1\
**Showing post:** 1

<div class="post-metadata">

**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [November 15, 2023, 3:40pm UTC](https://forums.fatsharkgames.com/t/account-authentication-failure/87065/1 "2023-11-15T15:40:02Z")

</div>

If you are observing the `Account Authentication Failure. <unlocalized "loc_error_banned_with_expire_time": string not found>` error on attempting to load in to Darktide, it means your account has been banned.

The error is not adequately localised at this time, which is why it contains exposed code.

To know when your ban expires, please contact us at [https://fatshark.se/support](https://fatshark.se/support).

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