The forum is in read only mode and will be closing on March 1st 2017.

We are trying to streamline discussion and feedback through more modern channels.

Please provide feedback and discussions over on www.reddit.com/r/vermintide.

Thank you for your understanding.

The Fatshark Team
Options

Connection issues? Read here, please.

Fatshark_HedgeFatshark_Hedge 389 PointsAdministrator, Fatshark, Level4
edited October 2016 in Feedback & Bugs (PS4)
Hello heroes,

We hear you - there are times where you're losing connection and we're working on the fixes. In the mean time, if you experience this, please update this thread with

  • Time it happened
  • Your support ID.
  • What error did you receive?
  • When does this happen? The end of the level or midway through?
  • If end, what was the last screen you saw (Victory/Dice Game, etc)?
  • If end, was the loot in your inventory when you went back to the inn?

You can find your support ID by holding L1/R1 after pressing "X" to login and access the main menu.

We will look at individual incidents to get a closer look at each circumstance to ensure we're fixing any and all the issues found.

Feel free to add me on Skype should you be willing to participate in live data capture (search the Skype directory for "Leo Wakelin (Hedge)").

Thanks for cooperation and support - and our apologies for the troubles you may be facing.
Hedge
---------
Fatshark Community and Social Media Manager | @Fatshark_Hedge

Shark Fact #87
Swimming in cold water boosts the odds of surviving a shark attack. Cold water drops your body temperature, which will slow your blood loss

Comments

  • ProtekProtek 12 PointsMember
    Hey Hedge,

    since the update last week my girlfriend and me have major connection problems.... before the update everything was fine withe the connection...

    Yesterday we wrote down the data u asked for... This happend all on 13th Oct 2016 we was almost always disconnected durring a mission...

    Suppot Id: fa ff d5 34 49 c7 fd

    Timzone: GMT+1

    11:55 Disconnected from Server
    11:56 - 12:03 , 8Fails before log in

    16:47 Disconnected from Server
    16:48 - 16:49, 2 Fails before log in

    19:59 Disconnected from Server and Blue Screen
    20:00-20:03, 2 Fails before log in

    20:32 Disconnected from Server
    20:33-20:35, 2 Fails before log in

    And my Girlfriend

    Support Id: 2d e4 db d7 92 89 b1

    13:01 Disconnected from Server
    13:02-13:05, 3Fails before log in

    15:37 Disconnected from Server
    15:38-15:42, 5 fails before log in

    16:16 Disconnected from Server
    16:17-16:18, 2Fails before log in

    16:42 Disconnected from Server
    16:43-16:48, 6Fails before log in

    16:54 Disconnected from Server
    16:55-17:01, 5Fails before log in

    19:54 Disconnected from Server
    19:55-19:56, 2 Fails before log in

    20:25 Disconnected from Server
    20:26 - 20:30, 5 Fails before log in

    20:49 Disconnected from Server at end of mission
    20:50-20:53, 3Fails before log in

    21:34 Disconnected from Server
    21:35-21:37, 2 Fails before blog in

    22:08 Disconnected from Server
    22:09-22:10, 1Fail before log in


    Hope u guys solve the problem soon its a great game but currently its more frustrating than fun.....
  • Fatshark_HedgeFatshark_Hedge 389 PointsAdministrator, Fatshark, Level4
    Perfect set of data, we're investigating.
    Hedge
    ---------
    Fatshark Community and Social Media Manager | @Fatshark_Hedge

    Shark Fact #87
    Swimming in cold water boosts the odds of surviving a shark attack. Cold water drops your body temperature, which will slow your blood loss
  • Ph4y5ePh4y5e 12 PointsUnconfirmed, Level2
    I purchased the game last night october 14 GMT +8 , Played the tutorial, and have no been able to sign on again since...ever ... I get stuck on the Signing in Page, and ten Server error unable to connect to game server...this has been happening for the past 12-14 hours at least...
  • dsasadsasa 12 PointsMember
    I have general problems joining a game. Bought the game yesterday. Played maybe three games with other ppl. Searching for joinable games ad infinitum, but nothing happens.

    Otherwise great game, hope this gets fixed soon.
  • Ph4y5ePh4y5e 12 PointsUnconfirmed, Level2
    I have not been able to sign in STILL since october 14th 6pm GMT +8 ,
    I have been trying for the whole weekend October 15/16 all hours of the day/night.

    I keep getting SERVER CONNECTION ERROR
    Unable to connect to Game Servers Please try Again Later

    I am unable to get a support ID becuase I cant even get into the Menu/title screen.

    My Psn ID is Ph4Y5e, Region : Hong Kong
  • DudeMcdudeDudeMcdude 22 PointsMember
    PSN ID: DNa-LiiGHTZz-_

    Purchased and downloaded Vermintide on 22/12/2016

    GMT 16:29 - 16:32 Failed to sign in 3 times.
    16:33 Server Error while loading into Red moon inn
    16:34 - 16:36 failed to sign in twice.
    16:40 While doing the prologue server error
    16:42 - 16:45 failed to sign in twice
    16:46 While in main menu Server Error
    16:47 Gave up in life and moved on
This discussion has been closed.